Tire shop · Philadelphia, PA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%67+4.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 39 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 68%
4.7★★★★★2,579 Google reviews · 24 photos
90%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mavis Discount Tire 4.7 out of 5 based on 2579 reviews, with the owner responding to 63% of feedback. Customers frequently praise the friendly, professional staff and quick turnaround for tire swaps, oil changes, and brake services, often noting fair pricing and clear communication. However, lower-rated reviews highlight recurring issues with long wait times exceeding scheduled estimates, particularly during periods of short staffing, and occasional difficulties with appointment scheduling or service accuracy.
Google rating: 4.7 out of 5 from 2,579 reviews (90% five-star).
Reviews on this page: 2,579 Google reviews (2,091 with written comments, 35 with photos).
Owner responses: the business replied to 63% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Mavis Discount TireTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mavis Discount Tire: 83/100 on this factor. Category median: 78.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mavis Discount Tire: 74/100 on this factor. Category median: 73.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mavis Discount Tire: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mavis Discount Tire: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mavis Discount Tire: 67/100 on this factor. Category median: 63.B
67
Bar = this company · dark tick = category median.
Star ratings
2,579 Google reviews we collected
4.7of 5
5 stars2,32390%
4 stars773%
3 stars291%
2 stars211%
1 star1295%
Praise vs complaints
Phrases our text analysis found in 2,091 written reviews
96%praise
Praise2,87196%
Complaints1224%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price15760%
Reasonable9436%
Overpriced42%
Not sure52%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude85929%
Speed & response67222%
Quality & results61020%
Would recommend35212%
Price & value2358%
Honesty & trust1425%
Communication1234%
What customers talk about
We read 2,091 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service was excellent, the staff was friendly and professional, and they took care of everything quickly.”
“Just came from this place and these guys was so rude and couldn’t explain what come with my oil change when I asked he said what you mean he couldn’t…”
“Dudes were very fast and professional would trust them with my car again”
“I bring in my car to have ONE tire checked for a slow leak and they immediately tell me after barely looking at it that it can’t be plugged and I need…”
“The Manager and the whole team here are great, very professional and do a great job!”
“This place is terrible my son bought a tire from them for 234 dollars by the next day his tire went down it had a leak in the air valve and a bubble i…”
“I definitely recommend Marvis Tire to anyone looking for quality service!”
“NEVER AGAIN YOURE BETTER OFF TRYIN THE ONE IN BRISTOL!”
“With the slight hiccups that have come with having an older vehicle like mine, Mavis aramingo continues to be a go to for straight forward, affordable service.”
“This place is a rip off and does nothing about their quality and customer service.”
“Honestly I was in and out great service and super quick .”
“The entire experience felt misleading, unprofessional, and like I was pushed into buying more than I came in for.”
“…th Antoine this time around and he ordered me a new set of tires ( he explained that my tires were dry rotted) He was very accommodating and helped me…”
“…is with a customer doesn’t greet you customer set down he completely ignored my presence didn’t asked me any kept on the computer no eye contact the…”
People customers mention
Frank136 reviews
Dennis134 reviews
Luis41 reviews
Aramingo30 reviews
Philly24 reviews
Alex22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mavis Discount Tire for 8 kinds of job. Pick one to see what they paid and said.
lenin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★
I had a great experience at Marvis Tire. The service was excellent, the staff was friendly and professional, and they took care of everything quickly. Great customer service and fair prices. I definitely recommend Marvis Tire to anyone looking for quality service!
Traci4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 19 hours ago★★★★★
The courtesy and professionalism is outstanding. On the day that I went in for a tire repair, the team was short staffed due to unexpected call outs. The manager, James, was sincerely apologetic and even went to help the other workers get various jobs down. Also, my thanks to Jaylin and Tuan for their hard work, patience, and kindness.
Tires
HikeLocal Guide · 727 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The Manager and the whole team here are great, very professional and do a great job! Thanks guys!
Great priceTires
Shady_Lady715Local Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★
This place may have great prices but that is all they have going for them. To all customers make sure to take the day off of work and have a spare vehicle they will have your vehicle all day for what's supposed to be a 2 or 3 hour job dropped my car off at 10am and it was 3:30pm and there were no where near done my…
Reasonable priceService not listed
Johaynan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Had a seamless, easy experience at Mavis getting my tires swapped. Tuan was great!
Patpa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great service!!!
knew what I need. I appreciate there service they help me so much.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
lenin1 reviewiTotal number of Google reviews lenin has written across all businesses on Google Maps, not just this one.
I had a great experience at Marvis Tire. The service was excellent, the staff was friendly and professional, and they took care of everything quickly. Great customer service and fair prices. I definitely recommend Marvis Tire to anyone looking for quality service!
Response from the owner · 16 hours ago
Thank you so much for this fantastic rating! This exactly where we want to be for you!
Traci Llado4 reviewsiTotal number of Google reviews Traci has written across all businesses on Google Maps, not just this one.
The courtesy and professionalism is outstanding. On the day that I went in for a tire repair, the team was short staffed due to unexpected call outs. The manager, James, was sincerely apologetic and even went to help the other workers get various jobs down. Also, my thanks to Jaylin and Tuan for their hard work, patience, and kindness.
Services: Tires
Response from the owner · 19 hours ago
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
Chic _Relic1 reviewiTotal number of Google reviews Chic has written across all businesses on Google Maps, not just this one.
The Manager and the whole team here are great, very professional and do a great job! Thanks guys!
Price assessment: Great price
Services: Tires
Response from the owner · 4 days ago
Thank you so much for this fantastic rating! This exactly where we want to be for you!
Shady_Lady715Local Guide · 43 reviewsiTotal number of Google reviews Shady_Lady715 has written across all businesses on Google Maps, not just this one.
This place may have great prices but that is all they have going for them. To all customers make sure to take the day off of work and have a spare vehicle they will have your vehicle all day for what's supposed to be a 2 or 3 hour job dropped my car off at 10am and it was 3:30pm and there were no where near done my vehicle. The excuse was we are short handed okay so why didn't you tell me that before I made the decision to go ahead with my appointment I would've rescheduled!!! Time is money in this economy and i lost money because my vehicle wasn't ready in time for me to get to work!!! NEVER AGAIN YOURE BETTER OFF TRYIN THE ONE IN BRISTOL!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 days ago
We apologize for the inconvenience you experienced with the delay in service. We understand how important your time is and regret that we did not meet your expectations. Please reach out to us at 914-984-2500, Option #2, so we can discuss your experience further and work towards a resolution. Thank you for your feedback.
Consumer Solutions
Johaynan Moore2 reviewsiTotal number of Google reviews Johaynan has written across all businesses on Google Maps, not just this one.
Great service!!!
knew what I need. I appreciate there service they help me so much.
Response from the owner · a week ago
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!