How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%88+6.2Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREMavis Tires & Brakes
Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,864 Google reviews
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Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Mavis Tires & Brakes for 6 kinds of job.
Mavis Tires & Brakes for tires
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Jabay was chill
Been taking care of me for years and always do a great job. Excellent service and willing to explain what needs to be done without speaking down to the customer
Quick service, kind and helpful! Clean waiting room!
These guys are amazing. Been here twice and would highly recommend if you're looking for service.
Very professional fast and the person I worked with was knowledgeable and helpful while working fast thank you Javon u saved me
Best service tires I’ve experienced. You must come to this location to receive the excellent service i have
Clean, nice professional, quick and affordable!!
I had a great experience here! I came in needing three new tires and an alignment, and everything was taken care of professionally. The process was smooth, the service was excellent, and I’m very happy with how my vehicle is driving now. I really appreciate the service and would definitely recommend them to anyone…
Service was fast, got the job done. Friendly people.
Von was really professional and helped me out
They’re awesome!! Patched my tire right away and no issues!
Z helped me fill up my tires in a pinch since the nearby air pressure machines at gas stations are all faulty. He was very nice and professional. Would recommend!
Had a vibration begin while traveling through NC. This Mavis store took the car in immediately while I waited and balanced the tires. No charge!
Noticed I one of my tires was flat, so stopped by and they got me in quick. Customer service is amazing as well.
After getting a flat tire due to a nail, the staff at Mavis Tires & Brakes were fast, efficient, and extremely professional in promptly evaluating my vehicle and offering a well-priced fix. They worked quickly and were very courteous. I would highly recommend them to anyone in need of vehicle maintenance and am very…
This store was exceptional..Tires came in quick, they took great care of my car and explained every thing that needed to happen. No pressure or scare tactics to get me to buy additional products. When I had a follow up question they helped me out and double checked my sensors for me. Super helpful!
The team at Mavis Tires & Brakes addressed my tire problem quickly and efficiently. They were professional, courteous, and made the entire process easy and stress-free. I truly appreciate their prompt service and would definitely recommend them!
Fast and friendly service. Would recommend to others!
They’re amazing! The front desk and the manager did everything possible to help me! The best in town! *UPDATE* after going to 3 different locations to check a tire leaking and on warranty, this was the only place they took care of the issue. They’re the best. Don’t go nowhere else.
All the employees at this shop was nice and kind and very knowledgeable about my car. Will definitely come back in the future!
Thank you to Carlos at Mavis for taking care of the nail in my tire, his attention to detail and amazing customer service will keep me as a customer and help spread the word. I appreciate them and in back on the road!
They took great care of my mustang did the oil change and rotation quick and efficient
I have been a long time customer of Mavis and regardless of the manager I always get great service at a reasonable price. Sebastian or Carlos are helpful and build relationships with their customers. They have done alignments, tires, and oil changes for all my vehicles.
Let me tell you, the staff here is very knowledgeable. Told me something I didn’t know about tires especially when they were manufactured. Based on the manufacturer year tires can’t be repaired after 5 years. I didn’t know that. Staff is super cool and chill. Get you in and out in a timely manner. Come see them, won’t regard it!!
I had a great experience at Mavis! I came in to get four new tires installed, and the whole process was smooth from start to finish. The staff was friendly, professional, and took the time to answer my questions. They got everything done in a timely manner, and my car drives great now. I really appreciate the…
Staff was extremely helpful, knowledgeable, and pleasant. I was in and out in no time! Definitely would recommend!
Sebastian at Mavis Tire on Independence took my car as a walk-in to look at a tire that was checked three times by a dealership. He noted that the tire stem was loose and, after tightening, said to bring it back for a replacement if the problem was not resolved. He insisted that payment was not necessary. Well,…
Carlos is great employee & have great customer service & was able to solve the issues that I had. Thanks Carlos!!
Customer service was great and I was taken care of.
Carlos and his team were amazing and super professional! Thank you will be back!
I called in because one of my tires was nearly flat overnight. They told me to come right in and took care of it immediately! Highly recommend.
Went the next a mile diagnosing and fixing a faulty tire issue. Very reasonable and patient.
Great place I’m glad I chose to come here when my tires Air valve had a leak, Sebastian the assistant manager was very kind and treated us amazing! I will be coming back and recommend others do too especially for the great prices they offer. Our repair was also super fast so if you need a quick fix this is the place to go to
Little wait and very professional. Carlos was nice as well.
Stopped by around 10:30 this morning for a tire change and had a great experience. Everyone was friendly, the service was quick, and the work was done professionally. The staff made the process easy, and I left feeling confident in the work that was done. I will definitely be coming back!
Great prices...Firestone sucks compared to here
Got a free stem change and overall nice people
I came to Mavis with 2 flat tires, Carlos and his team took very good care of my needs. Customer service was great. I would definitely recommend going to Mavis when you need service for your car.
The guys here were so helpful and kind! I’ll definitely be back for any tire needs.
Everyone was so nice, talked to the owner or manager (forgot which one he said sorry!!) and he was nothing but sweet and ready to help me out. Everything was so quick and so patient with me as I had no idea what the hell I was talking about. Great service, great guys, and so conveniently located off independence!! Definitely going back(:
Had a good experience with Sebastian 😁 he went above and beyond to help me out with my situation. Definitely referring my friends and family to this young man.
I had an issue with a flat tire and the guys here were great! They were knowledgeable and friendly and helped me quickly and professionally. This will definitely be my new go to for car repairs and maintenance!
I cannot say enough good things about this place. Not only is it the cleanest and best-kept shop I've seen, but the customer service is top-notch. They took me in right away, and every single staff member I interacted with was friendly, helpful, and extremely knowledgeable. Five stars!
I took my wife’s suburban in for a tire patch on a Saturday and was in and out in less than 30 mins. Good luck getting quick service anywhere else in Charlotte on a Saturday. Also got brand new brakes and Mavis Mountaineer tires on my Silverado. They look and drive great. I highly recommend mavis if you need new tires or brakes
So I went in to have four new tires put on my Camaro and they put so many weights on each tire because they didn’t know how to balance them correctly. They also left all but one of the valve caps I had on . When I went in the get them the guy had to look all over the shop to find them . And all of my new tires…
Carlos was amazing , have awesome customer service . Explain things to me very well .
I had a great experience having a tire repaired. I called ahead and someone answered the phone right away. I couldn’t get to the shop until near closing time on a Sunday but they happily helped me out and took care of the repair in a matter of minutes. Great service and great people.
Always fast and reliable, even on Sunday morning with a blown tire.
Amazing service fixed my tire in under 30 mins ! Would recommend to anyone well worth the visit
Dianne and rest off the staff at this Mavis was amazing to me. They went above and beyond to make sure i was satisfied in getting my tires and helping me with pricing Dianne was awsome and so was the rest of the staff! Id go back definitely!
Stopped in for a tire change and had a really smooth experience. They got me in quickly, explained everything clearly, and had the new tire on in no time. The staff was professional and easy to work with, and the pricing felt fair. Highly recommend this location for an easy and affordable fix!
Great experience at this location. I came in with an issue with my tire sensor, and they took care of it right away. The team made it a priority to get me back on the road quickly, which I really appreciated. Friendly, efficient, and professional service all around. Highly recommend if you need fast and reliable help!
GOOD KARMA 10/10 They saved my life 🤪🤪🤪
Great customer service over phone and in person! Amazing prices as well! Will be back for my second vehicle!
Great service didn’t really take long at all 10/10
Good and friendly customer service, good prices for new tires.
We bought a set of new tires. The guys were very friendly and knowledgeable. They helped get the perfect tires for my car and my driving needs and my budget. The service was quick and they were very thorough and discussed everything in detail when finished. Highly, HIGHLY recommend Mavis!!
The team here on Independence are going above and beyond to maintenance your tires. Carlos, the store manager, was upfront and honest with his recommendations. At first I came by because I had the wrong tire size but right rim size. He told me the tires I had were new and still useable and said I didn’t have to…
Great service and professional. Upon arrival I was greeted in the parking lot as I pulled in with a back flat tire and two gentlemen came outside to help me. I was serviced immediately and quoting great prices and options. I’ll be coming back for any automotive needs!
Quick and efficient. I ordered my specific tire online and they called me once it was ready. Once I got there there was minimal wait time. Cost of the tire was within my budget with no surprise costs.
I loved my experience here great customer service they were quick in and out before they even charged me they made sure to check to make sure everything was good. I got help specifically from Sebastian. But the whole team was great and kind everyone spoke. I 100% recommend coming here.
Sebastian was great and professional. He helped me and the Mrs out is a quick, timely and quality manor! Thank you for all of your help and getting us back on the road safely!
Very professional awesome customer service🙂
great customer service and quick in and out
The wait was a bit long but the service was good. They were courteous and knowledgeable
Easy reservation and quick service.
I got two new tires from Mavis. The guys in the shop are very helpful and informative! They have really good pricing, and a wide range of tires to choose from. I would recommend others to come here!
Came in on today (Sunday) due to tire going flat, googled closest Mavis. Abel and Sebastian were very professional and courteous and was able to get tire fixed. In and out within an hour.
Came in as a walk in and was serviced right away! All of the workers were very nice , fast and informational . I had a slow leak and they fixed it no problem for a great price. I was quoted almost double elsewhere. Definitely recommend!
Excellent experience at this location. Manager Sebastian answered all my questions and got me in and out with no hesitation.
I recently got my tire changed at Mavis, and the experience was excellent. The team was friendly, professional, and handled everything quickly and smoothly.
Great customer service. Nice and fast service. Friendly staff
I found a nail in my tire, and called Mavis. I got an appointment and got my tire serviced all within an hour! While I waited, I experienced AMAZING customer service with Sebastian and Able. I 100% recommend coming to this location!
This Mavis location is outstanding. The staff is always friendly and accommodating, the service is quick and always well done, and the prices can’t be beat. We’ve used this Mavis 4-5 times over the last two years, and they are consistently the best!
Great customer service, Quality experience. Will be my goto for all car maintenance moving forward ❤️
Sebastian was great got me in and out of the shop fast and amazing customer service I will definitely be back
Great experience, had a leak in my tire and they were able to get me right in and out at a great price. Customer service 10/10 and easy to work with
came here at 550pm due to having a nap in my tire, Mavis didn’t disappoint, got me in & straight out without any issues & didn’t turn my business down! i highly recommend!
Mavis was amazing, they were able to see me in the middle of a snow storm. Great service all around and will definitely be coming back for any future problems.
Solid people, great work. And super fast. That will take care of your for sure!
I had a friend in a pinch with a leaky tire. Called ahead and Mavis gladly answered a few questions and said they could fix it even though it was heading to late afternoon. They got me in quickly and took care of the leak and got me back on the road to return the car and no attempts to try to upsell me. A long trip…
Amazing service! Was able to get a same day appointment and was met with very friendly staff.
I recently got my tires changed and wheels realigned here at Mavis. I have a good deal of experience with auto shops and Sebastian (Asst. Manager) treated me with such professionalism I was very impressed. He was calm and courteous even when the store got busy. He also personally completed the alignment on my car…
Carlos is the best! He’s outside greeting you before the place is even open. As my first experience, he absolutely took care of me and streamlined the process. I will be back for all my future needs, definitely a fair and trustworthy store.
Very welcoming staff and nice service!
This outstanding crew saved my entire week when I came in on Christmas Eve. Entire staff is professional and courteous. I couldnt have asked for better service, 5 stars.
Outstanding shop. Extremely professional and polite. Thanks for fixing our tire!
Carlos and Deja are amazing!!! They make the process so effortless for me. Thank you both for your service at time!!
Mavis is wonderful! I’ve been here multiple times for tire fixes. They are prompt, polite, and skilled!
I had to get my lug nut unscrewed so i could get my tire changed at walmart. Came in without an appointment and even though the shop was busy they unscrewed it within 30 minutes and didn’t charge me an arm and a leg for the inconvenience. The workers are very polite as well.
I cannot recommend this place enough. Came in for a flat tire and they had me in and out very quickly. They are knowledgeable and helpful. I will be coming back for any future needs!
Was able to book an appointment on Sunday and received a great price on totes. Great, responsive service. Will definitely make this mt tire place.
Great and quick service! Highly recommend for your tire needs.
Great work, and fast service!
I came out of my office on my lunch break to find my tire was significantly low on air. After filling it up at a local gas station, only to find it deplete more than 50% in just a few minutes, I took it to Mavis for a tire replacement. I was originally going to Uber back to the office for a meeting I had at 1:30,…
Second time coming here and they've taken care of me both times
Fast efficient service plugged a tire in no time for reasonable price.
I had a slow leak in my tire. I was able to schedule online Tuesday afternoon to get my car in first thing Wednesday morning. They were quick and efficient. I appreciate the help!
Had an upcoming 3 hour drive and realized I had a nail in my tire. They got me in and out in time for my drive with no appointment. Thank you!!!
These guys are great and they go above and beyond to get you back on the road safely.
I truly cannot recommend this location enough! Getting an appointment or even being same day has been seamless any time I've needed one. Austin, specifically, was a dream to work with when getting my new tires and alignment completed. I was even able to go back for a tire check, turns out it was a sensor issue,…
Completely overpriced. We've been here many times, but this time we feel ripped off and the tires were completely overpriced. The tires I ordered online were $107.99 per tire. The price I was charged was $127.98. At Walmart I can get these tires (same day) for $72.57 !!! That's not a slight difference in price,…
My experience with this location here off of independence was nothing short of awesome, as well as timely, shop with these guys they wont lead you astray.
Always very helpful with fair prices!! I just needed some TPMS sensors installed. They got it done quick and easy and the tech even loaded the tires into the car.
I came to Mavis as a walk in to get an alignment and they got me right in, with no wait on a Saturday! Service was fast and efficient. Everyone I came in contact with was very friendly, helpful, and knowledgeable. Mavis on Independence is officially my go to tire place! Thank you Mavis Team!
My first time at Mavis and I was welcomed by Carlos. He was friendly and super professional. I had to stop doing service with discount tire and this Mavis location is the best.
The best experience I’ve had yet. They were so helpful & polite. I was in Charlotte for a concert & got a flat tire on the way here. They fixed it within a timely manner for us to head back home after the concert!! Truly made a very stressful situation into a great time & relieved the stress I had.
Fast and professional service! Highly recommend. This is my second time and I will definitely continue to come here for my tire needs.
The team got me in right away to service my jeep. They were friendy, professional, and helpful.
Service was quick and easy!
Great service.
Very helpful and good communication.
Car stuff is not easy at times, but they were awesome and quick service and made it easy!!! Thank you!
After my recent move to charlotte ; I caught a hole in my tire by a metal wire ! I luckily went to Mavis tires & brakes on Independence . They took really good care of me and made sure my car was good and in safe standing , I will be back again ! Thank you to the guys at Mavis !
Good service Good tires Good prices go there
new to the charlotte area and needed tire service. mavis tire on independence was the first that popped up. walked in and immediately Carlos tended to my needs. customer service was amazing! I will definitely recommend this place any time!!
Came in for appointment for a change on all 4 tires on my car. Process was seamless and they were able to get me a good price. Definitely would recommend Mavis tires on Independence.
Made an appointment to fix a tire. My car was on the lift minutes after I checked-in. I waited a total of 12 minutes before I was called to get my car back. Kudos for the speed and efficiency. Highly recommended.
Super friendly staff! Austin was so polite and accommodating! They took great care of us. We will definitely use this location again.
When in to get my tires rotated, they did a great job. Everyone was friendly. And Mavis will be the place I go to get my tires
Great experience all around
I recently got a flat tire on the way the home from work. Stopped here and the guys here got me in and out within 15 minutes. The customer service was A1. Thanks, again!
Carols was amazing & they helped fix my tire in amazing timing and price is amazing!! Thank you guys.
Came in for a brake check but noticed my tire had a nail in it. They were able to check my brakes while patching my tire for me and they were real friendly the whole time. 10/10!
Super nice guy named Austin helped me out with my tire great service. Would definitely come again & recommend others to take their car here as well
Ok, so I had to redo my prior review. Was just in there the other day for new tires & I really want to highlight both, Carlos & Austin. Total pros. Extremely accommodating. Especially given the fact that unexpected work hang ups caused me to get there several hours later than I'd initially told them. Basically, the…
Went there to get new tires and alignment. Had an appointment and they took my truck back 2.5 hours after my appointment time. 45 minutes later they told me we cant take on your tires because “on fords the lug nuts swell” and id need to buy new lug nuts from them. Told them id been taking those same lug nuts off the…
Came to this Mavis location on a Sunday afternoon as the wait time was minimal compared to other Mavis and tire shops. Came in for a tire flat fix. They book me in for an appointment. Staffs are courteous, friendly and techs promptly started working on the tire issue.
I had a nail in my tire, and Tj was really helpful. Got my tire plugged and did not take long, and it was a reasonable price. Thanks guys
10/10 will return! I drove up with an obviously flat tire, was greeted at the door (I didn’t even get inside!) by a friendly attendant who was able to quickly diagnose that all I needed was a patch. Guy didn’t even try to lie and sell me a new tire!!! Service was friendly, speedy, and clean.
My experience with mavis was amazing, everybody was very helpful & patient.
Great service, fast work!
Everyone here is very knowledgeable and educate you about what services you really need and recommend for you to get. I was on a time crunch, they understood and they definitely helped with my time management for the day. Will definitely come here again for services.
They were super nice and quick. Got me in and out.
stopped in for an oil change & tire rotation. great & quick service! thank you!
Great service and reasonable price! They were extremely patient when I forgot my tire and let me run home to grab it and still kept my appointment. Great service put a smile on my face after a very rough start to the morning!
My car got a flat tire while driving on Independence. I call Mavis and spoke to a gentlemen Brad. I told him what had happened and he said don't worry I got you. He plugged in all my info in the system and since the tire was in stock. I was back on the road within 2 hours. Great customer service. I would recommend this location to my friend.
I went into Mavis today extremely frustrated that I had a nail in my tire. I checked somewhere else, but they tried to get me to by a tire. I could not afford a new tire, and I had to get back to SC. I called Mavis, hopeful, and a friendly employee scheduled my appt, I got there around 3:30pm and they got me back…
The technician explained the problem with my tire, as well as my options with both tire and service. Appointment times were very flexible. Staff was courteous and helpful.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 148 | — |
| Oil change | 24 | — |
| Brakes | 21 | — |
| Wheel alignment | 15 | — |
| General repairs | 9 | — |
| Steering & suspension repair | 3 | — |
