Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Mavis Tires & Brakes logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Mavis Tires & Brakes

High Point, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 96 tire repair shops · 4.9★ from 1,180 Google reviews

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Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mavis Tires & Brakes is better than 88% of tire repair shops.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mavis Tires & Brakes is better than 82% of tire repair shops.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mavis Tires & Brakes is better than —% of tire repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mavis Tires & Brakes is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mavis Tires & Brakes is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mavis Tires & Brakes is better than 99% of tire repair shops.A
99

Reviews for your job

Customers hired Mavis Tires & Brakes for 8 kinds of job.

Mavis Tires & Brakes for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 35/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 12 Google reviews tagged “Steering & suspension repair”

Carl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great staff. Always communicates what they’re doing and aren’t pushy. Great with customers.

Reasonable priceTiresSteering & suspension repairOil change
Marquise1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I came into the shop, told Akeem what I needed and he got his crew on it immediately. In and out service. Will definitely be back.

Great priceSteering & suspension repairOil change
Sandy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a great experience! Akeem helped me and provided excellent service and a great price. He was friendly, professional, and most importantly, he was patient when explaining why I needed the repairs I needed. I will definitely return to this location!

Great priceTiresSteering & suspension repair
Ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Do not take your vehicle to this location. They do not know how to fix cars 2018 or newer. Took my car in they made my lane assist weak and refuse to acknowledge fault and do not know how to at least fix the issue themselves. Wheel sits slightly to the left but my truck pulls to the right slightly. Spent almost 4k…

TiresSteering & suspension repairGeneral repairs
Francisco1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My people did me right got my brake calipers done and flushed my brake fluid my brakes are like new. I also got the fuel service and my car feels like a new car now I will be back in the future for my struts and shocks. It’s been a week and still no problem.

Great priceSteering & suspension repairBrakes
Scotty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Akeem and Courland answered all my questions and concerns. Great customer service. Will continue to use this Mavis location for future services.

Reasonable priceSteering & suspension repair
Markeem4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Akeem was very helpful

Reasonable priceSteering & suspension repairWheel alignmentService not listed
Shanika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

I came to Mavis 2/21/26 with the intention of just getting my brakes flushed. I ended up being talked into getting my struts changed. So I ended up getting and paying for a service I didn’t even intend on getting. Now it is 2 months and 2 days later and the brand new struts that were put on has broke. I called Mavis…

OverpricedSteering & suspension repair
Jermaine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great customer service. The new manager was very informative and very honest. Will definitely be doing future business at this location.

TiresSteering & suspension repairWheel alignment
JoshLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

One star because Emmet is super polite. Brought my vehicle in four different times for an alignment. First time wasn’t right needed a wheel bearing second time. Wasn’t right needed shocks this last time the steering wheel is still turning to the left to go straight. This is all in the course of one month, dropping…

OverpricedSteering & suspension repairWheel alignmentBrakes
Dawn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Great priceTiresSteering & suspension repair
Logan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Rating only, no written review.

Great priceAir & cabin filter replacementTiresSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 35%Overpriced 4%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Tires193—
Oil change32—
Wheel alignment31—
Brakes15—
Steering & suspension repair12—
Air & cabin filter replacement6—
General repairs5—
Electrical2—

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