Tire repair shop · High Point, NC · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 96 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 82%
4.9★★★★★1,180 Google reviews · 21 photos
96%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mavis Tires & Brakes 4.9 out of 5 based on 1180 reviews, with the owner responding to 71% of them. Customers frequently praise the shop for quick tire repairs, punctuality, honest pricing, and clear communication regarding necessary vehicle maintenance. However, a small number of low-star reviews criticize the business for upselling unnecessary services, failing to honor warranties on brake components, and experiencing delays due to out-of-stock inventory or poor phone accessibility.
Google rating: 4.9 out of 5 from 1,180 reviews (96% five-star).
Reviews on this page: 1,180 Google reviews (998 with written comments, 18 with photos).
Owner responses: the business replied to 71% of reviews.
Most recent review: November 7, 2026.
Service: Tire Repair Shop serving High Point, North Carolina.
Data from Google, last updated November 8, 2026.
Score profile vs other tire repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Mavis Tires & BrakesTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mavis Tires & Brakes: 88/100 on this factor. Category median: 83.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mavis Tires & Brakes: 82/100 on this factor. Category median: 78.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mavis Tires & Brakes: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mavis Tires & Brakes: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mavis Tires & Brakes: 99/100 on this factor. Category median: 49.A
99
Bar = this company · dark tick = category median.
Star ratings
1,180 Google reviews we collected
4.9of 5
5 stars1,13796%
4 stars131%
3 stars50%
2 stars20%
1 star232%
Praise vs complaints
Phrases our text analysis found in 998 written reviews
98%praise
Praise1,17298%
Complaints232%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price13660%
Reasonable7935%
Overpriced94%
Not sure21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude36430%
Speed & response25922%
Quality & results24721%
Would recommend13711%
Price & value1059%
Honesty & trust434%
Communication403%
What customers talk about
We read 998 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I truly appreciate the great customer service, professionalism, and willingness to help.”
“I had a screw in my tire and they tended to the repair immediately.”
“Took forever, I could see them back there vaping and on their phones.”
“That's where Eddie and his crew stepped in and got the job done!”
“…ance due to the inconvenience, of me not having a car for a week is horrible and inconsiderate.…”
“I had a great experience at the store and would recommend others to go!”
“Never again will I trust Mavis for tires or service.”
“Even when they knew I've noticed their rates to be very reasonable.”
“They overcharged me $32 for a tire repair and didn’t fill the tire to the proper PSI.”
“Gave me an honest assessment and I feel confident in the work they did and will do in the future!”
“I went in for an oil change and they tried to scam me into buying 4 new tires.”
“They were fast and they explained everything that was needed.”
People customers mention
Patrick37 reviews
Akeem36 reviews
Charles26 reviews
Aspen15 reviews
Brandon15 reviews
Angel11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mavis Tires & Brakes for 8 kinds of job. Pick one to see what they paid and said.
AAnaLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 hours ago★★★★★
Akeem was great. Greeted Me outside when I first pulled up. Told him my air pressure light was on. They pulled my car in , found a nail, patched me up in less then 20 minutes. Great service
PPurpleLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Today has definitely been one of those days, but luckily for me, Eddie at Mavis Tire came to my rescue!
I was in desperate need of a tire, but unfortunately, I had two stripped wheel studs that needed to be broken off. The used tire shop I initially visited wasn't able to resolve the issue, so I had to make my way…
Great price
HHannah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Eddie and the crew were so helpful in assisting me with getting new tires and brake pads. They informed me on everything I needed and gave careful attention to my car. Would highly recommend for all you car needs!!!
Reasonable priceTires
RRuthLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Eddie gave me friendly competent service. I had a screw in my tire and they tended to the repair immediately. Couldn't ask for better service.
Great priceTires
MMichael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Eddie was extremely helpful and courteous with flat repair and Wii purchase two new tires soon
Great priceTires
KKamija11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I received exceptional customer service from the assistant store manager Eddie ! He was very attentive and knowledgeable of my questions!
Akeem was great. Greeted Me outside when I first pulled up. Told him my air pressure light was on. They pulled my car in , found a nail, patched me up in less then 20 minutes. Great service
Response from the owner · 3 months ago
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
P
Purple RaiNLocal Guide · 30 reviewsiTotal number of Google reviews Purple has written across all businesses on Google Maps, not just this one.
Today has definitely been one of those days, but luckily for me, Eddie at Mavis Tire came to my rescue!
I was in desperate need of a tire, but unfortunately, I had two stripped wheel studs that needed to be broken off. The used tire shop I initially visited wasn't able to resolve the issue, so I had to make my way slowly over to Mavis Tire.
That's where Eddie and his crew stepped in and got the job done! They took care of my problem and turned what had already been a stressful day into a much better experience.
I truly appreciate the great customer service, professionalism, and willingness to help. I will definitely be back!
If you need anything tire-related, stop by Mavis Tire and ask for Eddie! You won't be disappointed.
Price assessment: Great price
Response from the owner · a day ago
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
H
Hannah S4 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Eddie and the crew were so helpful in assisting me with getting new tires and brake pads. They informed me on everything I needed and gave careful attention to my car. Would highly recommend for all you car needs!!!
Price assessment: Reasonable price
Services: Tires
Response from the owner · 2 days ago
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
R
Ruth NolenLocal Guide · 13 reviewsiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
Eddie gave me friendly competent service. I had a screw in my tire and they tended to the repair immediately. Couldn't ask for better service.
Price assessment: Great price
Services: Tires
Response from the owner · 2 days ago
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
G
G Eddy HarmonLocal Guide · 48 reviewsiTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
They were fast and they explained everything that was needed...
Price assessment: Great price
Response from the owner · 3 days ago
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
M
Michael McClain1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I received exceptional customer service from the assistant store manager Eddie ! He was very attentive and knowledgeable of my questions!
Price assessment: Reasonable price
Services: Wheel alignment
Response from the owner · 3 days ago
Thank you so much for the kind words. We truly appreciate you taking the time to rate us and provide feedback. We look forward to seeing you again and providing another incredible experience!
D
Dawn Grosvenor5 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Great folks and very happy to help me out with my tires.
Services: Tires
Response from the owner · 6 days ago
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
T
Tim Brown2 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Only tire store that had my size tire in stock, and they were able to put the new tires on, and they did it on Sunday. Price was better than other tire stores.
Price assessment: Reasonable price
Response from the owner · 6 days ago
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
