Debbie BrownLocal Guide · 37 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad front end lined up was in and out in no time. Very nice people
Tire Max Total Car Care
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%78+18.9Value 14%95+13.4Replies to reviews 7%66+4.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 96 tire repair shopsPosition by Experts Score among all companies we track in this category. · better than 74%
4.9 ★★★★★ 245 Google reviews · 10 photos
95%five-star reviews
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
67%reviews answered by the owner
May 2024latest review
Tire Max Total Car Care at a glance
Google reviewers rate the shop 4.9 out of 5 based on 245 reviews, with the owner responding to 67 percent of them. Customers frequently praise the facility’s cleanliness, fair pricing, and prompt service for tasks like tire repairs, alignments, and oil changes. Staff are often described as friendly and transparent, with many noting quick turnaround times and helpful communication. A recurring criticism involves an oil change error where the old filter was not replaced and oil was overfilled, leading to a loss of trust for that specific customer.
- Google rating: 4.9 out of 5 from 245 reviews (95% five-star).
- Reviews on this page: 245 Google reviews (173 with written comments).
- Owner responses: the business replied to 67% of reviews.
- Most recent review: May 30, 2024.
- Service: Tire Repair Shop serving High Point, North Carolina.
Data from Google, last updated November 8, 2026.
Score profile vs other tire repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tire Max Total Car Care: 91/100 on this factor. Category median: 83.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tire Max Total Car Care: 78/100 on this factor. Category median: 78.B
78
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tire Max Total Car Care: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tire Max Total Car Care: 95/100 on this factor. Category median: 100.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tire Max Total Car Care: 66/100 on this factor. Category median: 49.B
66
Bar = this company · dark tick = category median.
Star ratings
245 Google reviews we collected
- 5 stars23295%
- 4 stars94%
- 3 stars10%
- 2 stars10%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 173 written reviews
- Praise25598%
- Complaints62%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude7428%
- Quality & results4919%
- Speed & response4618%
- Honesty & trust3112%
- Would recommend3112%
- Price & value239%
- Communication73%
What customers talk about
We read 173 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A great place to get tires and a very friendly staff have been pleased with their service.”
“Justin got me on schedule an actually did an outstanding job on my Jeep balance all 4 tires an all wheel alignment an took the time to test drive an g…”
“They are very professional, extremely knowledgeable, honest and dependable, very fair prices and they return your vehicle in a timely and clean manner.”
“They are very professional and honest and their rates are very wallet-friendly.”
“I highly recommend the Tire Max at 619 McDonald crt in High Point NC.”
“Such a great business and can't recommend them enough.”
“Justin and his team are fast, professional, and reasonably priced!”
“They were very fast and took the extra time to explain what needs to be serviced in the future and why, prioritized the list, and gave me a cost estim…”
People customers mention
- Justin 10 reviews
- Holden 3 reviews
- Road 3 reviews
- James 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tire Max Total Car Care for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Jason13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
A great place to get tires and a very friendly staff have been pleased with their service.
Oil change
Lucinda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I am always greeted kindly and I'm so thankful because they really look out for me every time I come.Thank you so much.But everything you do have a good day
F2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Everyone was kind to us. My car is doing well so far. The price was affordable. Thanks Tire Max. You all are awesome. Will recommend you all to others. God Bless.
Jeff12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I highly recommend the Tire Max at 619 McDonald crt in High Point NC. They are very professional, extremely knowledgeable, honest and dependable, very fair prices and they return your vehicle in a timely and clean manner. The facility is very clean and organized inside and out, no oily floors you have to walk on or…
Veronica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Great, exceptional customer service. Keeps me, my family and friends coming back for our automobile service. You're the best! Thank you so much.
MickeyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
I have 2016 town and country. Check your oil before you leave. Went oil change and old filter and 2 quarts overfill owner said bring it back forget that they can’t do oil change Kim not going to trust them ever again.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 57 | — |
| Oil change | 53 | — |
| General repairs & maintenance | 34 | — |
| Vehicle Inspection | 24 | — |
| Vehicle safety inspection | 19 | — |
| Wheel alignment | 19 | — |
| Auto engine diagnostic | 16 | — |
| Tire rotations | 13 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 245 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jason Bush13 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA great place to get tires and a very friendly staff have been pleased with their service.
- Services: Oil change
Response from the owner · 4 years ago
Jason, Thank you for all the years of loyal business to us, We greatly appreciate it!
Lucinda Sawyer4 reviewsTotal number of Google reviews Lucinda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am always greeted kindly and I'm so thankful because they really look out for me every time I come.Thank you so much.But everything you do have a good day
Nancy Kortz4 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly and no surprises. Work done fast. Very happy with the experience.
F2 reviewsTotal number of Google reviews F has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone was kind to us. My car is doing well so far. The price was affordable. Thanks Tire Max. You all are awesome. Will recommend you all to others. God Bless.
Jeff Welborn12 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend the Tire Max at 619 McDonald crt in High Point NC. They are very professional, extremely knowledgeable, honest and dependable, very fair prices and they return your vehicle in a timely and clean manner. The facility is very clean and organized inside and out, no oily floors you have to walk on or junk to walk around. There's no junked cars or parts laying around outside. They have definitely earned my family's business. Jeff Welborn
Veronica Dumas5 reviewsTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat, exceptional customer service. Keeps me, my family and friends coming back for our automobile service. You're the best! Thank you so much.
Mickey HouseLocal Guide · 11 reviewsTotal number of Google reviews Mickey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have 2016 town and country. Check your oil before you leave. Went oil change and old filter and 2 quarts overfill owner said bring it back forget that they can’t do oil change Kim not going to trust them ever again.
Jeff Johnson2 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly and fast service!
Katie DysonLocal Guide · 29 reviewsTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick service! Very honest and efficient as well. Will definitely be back for all my service needs.
Business details
- Address: 619 McDonald Ct, High Point, NC 27260
- Phone: (336) 842-1099
- Website: tiremaxnc.com
- Service area: High Point, NC