Experts Reviews · Company report
Mavis Tires & Brakes logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%72+5.1Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Mavis Tires & Brakes

Kissimmee, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #510Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.8★ from 1,387 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mavis Tires & Brakes is better than 79% of auto repair shops.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mavis Tires & Brakes is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mavis Tires & Brakes is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mavis Tires & Brakes is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mavis Tires & Brakes is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mavis Tires & Brakes is better than 72% of auto repair shops.B
72

Reviews for your job

Customers hired Mavis Tires & Brakes for 8 kinds of job.

Mavis Tires & Brakes for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#247 / 502
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 44 Google reviews tagged “Oil change” · showing 20

Joshua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Phil was very helpful, and service was quick!

Reasonable priceOil change
BONNIE11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had an oil change an inspection of my car this morning and I can’t say enough good things about Phillip and his team. They were courteous and thorough, and the price was competitive. I’ve been to the Kissimmee Mavis before and have always had a positive experience. I highly recommend this Mavis and Phillip and his team.

Reasonable priceOil change
Taina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Phil took good care of me and made sure all the work I needed to be done got done. First time at this location and I will definitely be coming back for anything I need. Thank you .

Great priceTiresBrakesOil change
MariaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Pedro was the first person I encountered when I came in, he did not acknowledge me. When I said good morning, he didn't even answer. I told him what I was there for and he just asked for the keys and left. I started to get upset when Andrew came in and he said good morning right away. He was very friendly with a…

Reasonable priceOil change
CheLocal Guide · 135 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very thankful for the service and staff. Phillip guided me through every option of service and went above and beyond his duties. The prices were affordable and I will be using Mavis and telling everyone to go get the experience.

Great priceTiresOil change
Tony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Phil and Andrew great customer service treated me well and got an awesome experience at the shop. Recommend 100%

Oil change
Frankie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Phillip went the extra mile for us today, he’s professional and courteous, we strongly recommend this mavis store for auto repairs, thanks again guys.

Reasonable priceAuto engine diagnosticOil change
Lindsey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Andrew, Pedro, and Phil were very knowledgeable, helpful, kind, and patient with me when I came in to get my car fixed up. Always love going to this store.

Reasonable priceTiresBrakesOil change
Bren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Phillip was great today! Very friendly and quick service.

Reasonable priceOil change
VirginiaLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I recommend Mavis tire customer service Philly was great help and given you the accurate information on your vehicle he's around friendly guy

Reasonable priceOil change
AJ4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Philip and the team here at Mavis were still able to provide my vehicle and I with quality service and pricing despite their system being down. Easy to work with and will definitely come back again!

TiresWheel alignmentBrakes
TracieLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys had some of the best customer service i have experienced in a long time, especially at a car service shop. This will be my goto Mavis location!

Great priceTiresOil change
CesarLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a great experience at Mavis today! Phillip made the whole process incredibly easy from start to finish. I was able to drop off my car, and he kept me updated, sending me a message as soon as it was ready. He was professional, friendly, and made everything convenient. Jose also did a great job taking care of my…

Great priceOil change
Heidi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Phillip was transparent, kind, friendly and helpful. Also the mechanic ( I didn't get his name ) had super good attitude.

Reasonable priceOil change
Rex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Phillip is the man! By far the best experience I’ve had at a tire shop. Phillip was pleasant and professional from the first phone call to the moment we left. He got my girlfriend and me taken care of quickly and had us ready to head back to the Keys in no time. The entire experience was smooth, efficient, and…

Oil change
Sara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Phillip was so helpful and had no problem getting us in and out for a quick oil change and tire rotation! Needed this quick service before heading back down to the Keys!

Reasonable priceTiresOil change
Cheese3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Phil and everyone I spoke with at the Vineland St location were professional and friendly. I went in for an oil change ended up with a radiator replacement. The employees showed me the area of concern and discussed it with me. When I approved the repair, they had the car ready same day and even stayed a bit after…

Reasonable priceOil changeService not listed
AbnerLocal Guide · 110 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

Went to have my car’s brakes inspected because they were making a screeching sound. After inspection was told that my back brakes were all good and they said I only had to change the front brake pads. I got that done plus an oil change for $628. A day after the brakes still sounded terrible. Went to the chevy…

OverpricedBrakesOil change
Robinson7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Phil and Andrew helped me out today, they were a huge help, knowledgeable and friendly. I always come here for service. 10/10 would recommend.

Reasonable priceTiresOil change
MaritzaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My first time scheduling a service at this location. Phil was awesome. He accommodated me and was able to move up my appointment time along with having great communication during my visit. He has such great energy and you can tell he really wants to help you stay informed, review the best options, and genuinely…

Great priceOil changeService not listed

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 42%Overpriced 1%Not sure 3%

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