Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%59+4.2Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Mavis Tires & Brakes

Lovejoy, GA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 76 tire repair shops · 4.7★ from 2,255 Google reviews

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Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mavis Tires & Brakes is better than 78% of tire repair shops.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mavis Tires & Brakes is better than 67% of tire repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mavis Tires & Brakes is better than —% of tire repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mavis Tires & Brakes is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mavis Tires & Brakes is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mavis Tires & Brakes is better than 59% of tire repair shops.C
59

Reviews for your job

Customers hired Mavis Tires & Brakes for 8 kinds of job.

Mavis Tires & Brakes for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Oil change”

Serenity2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I had a great experience at Mavis Tires Lovejoy, and Marcus was a huge part of that! He was helpful, professional, and made sure I was taken care of throughout the process. I truly appreciate his assistance and the positive experience he provided. Thank you, Marcus, for making my visit a great one! I would definitely recommend Mavis Tires Lovejoy.

Reasonable priceTiresOil change
JasmineLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great customer service!! Was able to tell me about other issues that i was not aware of! They were all super helpful! Marcus was very pleasant and knowledgeable.

Great priceOil change
Ann9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Ms. K gave me same great service and was very professional and caring.

BrakesOil change
Inari2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had to get a new tire and another brake service right before closing in a holiday. Mike got me in and out. Great customer service. Thanks to the Mavis team!!

Great priceBrakesOil change
Key8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mike took care of me at Mavis. He was thorough and got everything I needed to feel safe in my car. I had a split in my rim and he helped me find someone to come and fix it so I could drive out with my new tires on the same day! Great customer service!!

Great priceTiresWheel alignmentOil change
juanitaLocal Guide · 116 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

GREAT CUSTOMER SERVICE,Miss Kay is the best very professional

Reasonable priceOil change
TaLannaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Kay gave me exceptional customer service. Oh and the service work and price was great as well.

BrakesOil change
Keimeshia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ms. K and Gerald made sure I got in and out! Overall great service at this location everytime I come. Will continue to get work done here !

Great priceOil change
Aventrias2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I really enjoyed getting serviced by Miss Kay & Rod as well. Friendly and helpful indeed.

Great priceOil change
Nae6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ms.k gave me great customer service soon as I hit the door and I love it

Oil change
Cordell8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ms.K , Antarius & Gerald some of the best mavis workers I’ve came across! I don’t know who hired them but whoever hired them you did a wonderful job selecting them as representations of a good establishment! I truly thank you all and hope nothing but amazing blessings you guys way. thank you mavis.

Great priceSteering & suspension repairGeneral repairsWheel alignment
StevenLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Ive used Mavis for years. They are honest, fair, and timely. Emergency appts get priority

Great priceSteering & suspension repairGeneral repairsWheel alignment
keaira2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I was helped by Rod who was very kind and helpful. He answered all of my questions with no problems and the wait wasn’t too long.

Great priceOil change
LaTeisha9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Received an oil change and wipers replacement. A nail was found in one of my tires, and Gerald got on it asap. Ms. K, Gerald and the Team always take care of me when I come in. Awesome TEAM work!

TiresOil change
Geneva5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Today was a great day at Mavis Tires and Brakes. I went in for an alignment and oil change. The employees were friendly and helpful. Ms. K was very friendly and made my experience wonderful. She kept a smile on her face. She made sure I knew exactly what services I got and gave me an estimate quickly. After today I…

Great priceWheel alignmentOil change
Tai1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ms. Kay gave exceptional friendly customer service.

Great priceOil change
Adriene7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ms. Katie at the Lovejoy location is amazing. Extremely knowledgeable friendly and explains everything so that the customer understands why specific services are needed.

Great priceOil change
Cobe9 months ago★★★★★

Rating only, no written review.

Reasonable priceOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 34%Overpriced 3%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Tires84—
Wheel alignment24—
Brakes24—
Oil change18—
Steering & suspension repair8—
General repairs8—
Air & cabin filter replacement3—
Battery2—

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