Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Max and Alayna's Paws Play logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Max and Alayna's Paws Play

Willoughby, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 72 pet sitters · 5.0★ from 160 Google reviews

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Report card

Percentile vs other pet sitters (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Max and Alayna's Paws Play is better than 100% of pet sitters.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Max and Alayna's Paws Play is better than 95% of pet sitters.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Max and Alayna's Paws Play is better than 99% of pet sitters.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Max and Alayna's Paws Play is better than 100% of pet sitters.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Max and Alayna's Paws Play is better than 100% of pet sitters.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Max and Alayna's Paws Play is better than —% of pet sitters.–
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Reviews for your job

Customers hired Max and Alayna's Paws Play for 3 kinds of job.

Max and Alayna's Paws Play for dog daycare

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog daycare”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Dog daycare”

Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This was our first time taking our 16month old Doberman and our 7 month old Doberman to a doggy daycare! We were coming into Ohio from New York and just need a them for about 6 hours. They worked very well with us to accommodate our needs. Definitely will be taking them again when making another trip to Ohio! They…

Customer photo from Elizabeth's reviewCustomer photo from Elizabeth's review
Great priceDog daycare
AzeezLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent Care! We’re from Texas and they welcomed Poppy with kind, gentle and compassionate arms. Made leaving her a bit easier.

Great priceDog daycare
Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Paws Play has been so wonderful to my pup. He loved going and gets excited whenever we get close. I love the staff and I know that they take great care of my pup, like they would their own. It’s a great team, and a great place. I couldn’t recommend them more!

Dog daycare
Pat6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We started going to Max & Alayna’s when we needed to come to Cleveland Clinic for care. They are close to Cleveland Clinic if you are coming into town with your dog and need daycare services. The staff provided outstanding care for our dog always greeting her by name and happy to see her. Our schedule often changed…

Reasonable priceDog daycare
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Max and Alayna's Paws Play was first recommended to me by a coworker and I am so grateful that he did! Our pup has been going for over a year now for both daycare and boarding and she can't wait to run through the doors each time. The staff are friendly, welcoming and genuinely love all of the dogs and get to know…

Reasonable priceDog boardingDog daycare
DawnLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Needed a place to leave our pup while traveling thru town. We wanted to visit the Rock and Roll Hall of Fame. The staff were great, the location was only minutes away and the price very great.

Great priceDog daycare
CynthiaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our dog loves Paws Play- she can’t wait to go! Play is constantly supervised. She is excited to see the staff and is so happy to play with the other dogs!

Dog daycare

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 38%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dog daycare7—
Other pet boarding2—
Dog boarding2—

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