Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate the Willoughby pet boarding service five stars based on 160 reviews, noting that the owner replies to 97% of feedback. Customers frequently highlight friendly staff, flexible scheduling for out-of-town visitors, and reasonable pricing for daycare and boarding. Recurring themes include proactive communication, such as daily photo updates and easy registration processes, which help alleviate owner anxiety. No common criticisms appear in the provided excerpts, as all reviews are positive.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Bar = this company · dark tick = category median.
160 Google reviews we collected
Phrases our text analysis found in 142 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was so polite, courteous and professional!”
“I feel very comfortable leaving her in their hands and highly recommend it!”
“Thank you so much for giving the entire family an excellent experience while visiting Cleveland!”
“Told me immediately what to expect and that they had availability for me to arrive the next day as early as open for a daycare evaluation that they co…”
“The staff are friendly, welcoming and genuinely love all of the dogs and get to know their unique personalities.”
“First of all, the entire week before drop off, communication was excellent.”
“Price was super reasonable as our destination in NY was pricey.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Max and Alayna's Paws Play for 3 kinds of job. Pick one to see what they paid and said.
This was our first time taking our 16month old Doberman and our 7 month old Doberman to a doggy daycare! We were coming into Ohio from New York and just need a them for about 6 hours. They worked very well with us to accommodate our needs. Definitely will be taking them again when making another trip to Ohio! They…
Excellent Care! We’re from Texas and they welcomed Poppy with kind, gentle and compassionate arms. Made leaving her a bit easier.
Paws Play has been so wonderful to my pup. He loved going and gets excited whenever we get close. I love the staff and I know that they take great care of my pup, like they would their own. It’s a great team, and a great place. I couldn’t recommend them more!
Max & Alayna's Paws Play Downtown is the absolute best. My dog loves it. It is truly the highlight of her week and she always comes home tired from playing with all her friends. Everyone who works here is super kind and takes great care of the dogs. Dropping off and picking up my dog brightens my day because of her…
Della has been going to Max & Alayna’s Paws Play since she was just 6 months old. And at 5 years old she still can’t get over the excitement of going to daycare (and doesn’t want to leave!). I would recommend Paws Play to any dog mom or dad!!
We were visiting form out of town and our dog had a great time when we were staying.
| Job | Reviews | Category typical |
|---|---|---|
| Dog daycare | 7 | — |
| Other pet boarding | 2 | — |
| Dog boarding | 2 | — |
5.0 ★★★★★ 160 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Loved my experience there! The staff was so polite, courteous and professional!
This was our first time taking our 16month old Doberman and our 7 month old Doberman to a doggy daycare! We were coming into Ohio from New York and just need a them for about 6 hours. They worked very well with us to accommodate our needs. Definitely will be taking them again when making another trip to Ohio! They had a very good time! Exceptional caring staff! Staff went above and beyond. Sent us updates of pictures of both boys. Will definately recomend them .
Excellent Care! We’re from Texas and they welcomed Poppy with kind, gentle and compassionate arms. Made leaving her a bit easier.
Paws Play has been so wonderful to my pup. He loved going and gets excited whenever we get close. I love the staff and I know that they take great care of my pup, like they would their own. It’s a great team, and a great place. I couldn’t recommend them more!
Max & Alayna's Paws Play Downtown is the absolute best. My dog loves it. It is truly the highlight of her week and she always comes home tired from playing with all her friends. Everyone who works here is super kind and takes great care of the dogs. Dropping off and picking up my dog brightens my day because of her excitement and the friendliness of the staff. I feel very comfortable leaving her in their hands and highly recommend it!
Della has been going to Max & Alayna’s Paws Play since she was just 6 months old. And at 5 years old she still can’t get over the excitement of going to daycare (and doesn’t want to leave!). I would recommend Paws Play to any dog mom or dad!!
Thank you so much, Ashley! Between the fetch, treats and sweet pets, Della makes sure she has the best days. It’s been a pleasure serving you all for nearly five years and we appreciate your continued support. 🤗🐾
We were visiting form out of town and our dog had a great time when we were staying.
Thank you so much, Peter! In glad we could take one worry off of your mind as you traveled. We’d love to see you all again if you’re our way in the future 🤗🐾
They are so attentive and friendly. You feel the love when you're dropping off and when you're picking up and it keeps a smile on my Fur baby's face. Also the daily walks when the weather allows are also a big plus!!
Thank you so much, Shirrell! I am happy that our compassion and “when you’re here you’re family” environment is felt. Forcing Paws to potty inside does not align with our values and truth be told, we love the walks too! 🤗🐾
We started going to Max & Alayna’s when we needed to come to Cleveland Clinic for care. They are close to Cleveland Clinic if you are coming into town with your dog and need daycare services. The staff provided outstanding care for our dog always greeting her by name and happy to see her. Our schedule often changed day to day and they were so flexible and accommodating. Can’t say enough good things about Teressa and her staff!
Thank you so much, Mrs. Harmon! It’s not often we get to build a long term relationship with Paws from out of town but you all have been the exception. It’s been a pleasure being able to support you all. There’s alot to manage being away from home as is and we’re grateful to be chosen to care for Bella when you’re in Cleveland over the years. Until next time…
Great service. Staff is always friendly!
Thank you very much, Craig! We value service and are grateful that experience resonated with you. 😃🐾
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
