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The Wright Pet Daycamp & Boarding

Pet boarding service · Willoughby, OH · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 48%57+27.1Reliability 21%23+4.9Value 13%82+10.3Momentum 13%18+2.3Replies to reviews 6%91+5.7Experts Score= 50Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 72 pet sittersPosition by Experts Score among all companies we track in this category. · better than 20%
4.7 ★★★★★ 61 Google reviews · 24 photos
92%five-star reviews
4.08★last 12 monthsAverage stars on reviews from the last 12 months only.
12.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Sep 2026latest review

The Wright Pet Daycamp & Boarding at a glance

Google reviewers rate The Wright Pet Daycamp & Boarding 4.7 out of 5 based on 61 reviews, with the owner responding to 98% of them. Customers frequently praise the facility’s cleanliness, the energetic and happy demeanor of their pets upon return, and the convenience of online booking and live camera access. Recurring themes include friendly staff, detailed daily report cards, and reasonable pricing for daycare and boarding services. However, lower-rated reviews criticize the facility’s outdated interior and lack of natural light, while others express dissatisfaction with rigid checkout policies and perceived overcrowding in specific play areas.

  • Google rating: 4.7 out of 5 from 61 reviews (92% five-star).
  • Reviews on this page: 61 Google reviews (53 with written comments, 7 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: September 30, 2026.
  • Service: Pet Sitter serving Willoughby, Ohio.

Data from Google, last updated October 28, 2026.

Score profile vs other pet sitters

Percentile per factor (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: replies to reviews and value; weakest: momentum.

Satisfaction57Reliability23Craft & service–Value82Momentum18Replies to reviews91Satisfaction: 57 (median 75)Reliability: 23 (median 68)Value: 82 (median 78)Momentum: 18 (median 100)Replies to reviews: 91 (median 57)
This companyPet Sitters median0 = centre, 100 = best
SatisfactionSatisfaction · 38% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.The Wright Pet Daycamp & Boarding is better than 57% of pet sitters. Category median: 75.C
57
ReliabilityReliability · 17% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months, or the 20 newest if fewer (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.The Wright Pet Daycamp & Boarding is better than 23% of pet sitters. Category median: 68.D
23
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Not enough reviews for this factor yet. Category median: 55.–
–
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), 35% vs the category.The Wright Pet Daycamp & Boarding is better than 82% of pet sitters. Category median: 78.A
82
MomentumMomentum · 10% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100.The Wright Pet Daycamp & Boarding is better than 18% of pet sitters. Category median: 100.F
18
Replies to reviewsReplies to reviews · 5% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), 35% vs the category.The Wright Pet Daycamp & Boarding is better than 91% of pet sitters. Category median: 57.A
91

Bar = this company · dark tick = category median.

Star ratings

61 Google reviews we collected

  • 5 stars5692%
  • 4 stars12%
  • 3 stars00%
  • 2 stars12%
  • 1 star35%

Praise vs complaints

Phrases our text analysis found in 53 written reviews

  • Praise6699%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price444%
  • Reasonable556%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2639%
  • Would recommend1015%
  • Quality & results710%
  • Speed & response710%
  • Price & value710%
  • Honesty & trust710%
  • Communication34%

What customers talk about

We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very nice facility and joined a super nice flyball team!”
  • “I would highly recommend The Wright Pet to anyone who wants a great experience for their pooches, as well as peace of mind while you are away from them.”
  • “They do a great job keeping the facility clean and keeping the dogs busy.”
  • “She warmed up quick to the ways of camp and she since went back a few times.”
  • “The prices are very reasonable compared to the other daycare options!”
  • “But the Wright Pet facility is clean, our dogs come home happy, staff are transparent, honest, and genuinely care.”
  • “Great staff that is highly communicative and very considerate.”

People customers mention

  • Jack 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired The Wright Pet Daycamp & Boarding for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

AnitaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My dog loves it. She paddles in the water runs around playing with her friends and comes home and crashes out.

Great priceOther pet daycare
SamikaLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

2nd time using then after trying 3 others…NO PLACE compares to their boarding for our 100# mixed breed dog! Our dog is excited to go for boarding and happy when we return to pick him up. Thank you for the great care you provide!

Reasonable priceDog boarding
RickLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Wright Pet took very good care of our aging cat and it was a pleasure to deal with . I highly recommend their service!

Reasonable priceCat boarding
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My dog love this place. He goes to daycare camp and he has so much fun. When he gets home he is so tired from having so much fun. Employees/owner are extremely nice. They love your dogs as much as you do. I give this place a 10.

Great priceDog groomingDog daycare
Katherine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We send our pup at least once a week. It’s super convenient. Lots of play time and she comes home exhausted! Very clean and professional.

Great priceDog daycare
Michelle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★

In disbelief. We’ve had our dogs here for short stays and we were happy with everything. This time, we boarded them for over a week for Christmas. I missed my dogs so much. We came home early so I could be with them. The owner, Lisa, told me I could come visit but could not take them home because they couldn’t check…

Customer photo from Michelle's reviewCustomer photo from Michelle's reviewCustomer photo from Michelle's review

Photos

Customer reviews

4.7 ★★★★★ 61 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Mckenna Anderson10 reviewsTotal number of Google reviews Mckenna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice facility and joined a super nice flyball team!

Response from the owner · a week ago

Hi Mckenna. Thanks for much for you kind words. We are glad that you have joined the Flyball Team!

Anita TerryLocal Guide · 14 reviewsTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My dog loves it. She paddles in the water runs around playing with her friends and comes home and crashes out.

  • Price assessment: Great price
  • Services: Other pet daycare
Response from the owner · 2 months ago

Thank you so much for the 5-star review! We’re thrilled to hear that LouLou has such a blast with us—paddling in the water, running around with her friends, and getting all that energy out. There’s nothing better than a happy, tired dog crashing out after a fun day! We appreciate your support and can’t wait to welcome her back for her next playdate.

Tessa Wetklow11 reviewsTotal number of Google reviews Tessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I'm editing my review now because I use boarding more often than daycare and I'm pretty disappointed. I've taken my dog here for a little over a year now and I've had good experiences with her daycare stays, however, her boarding experience I'm pretty disappointed with. When I went to pick up my dogs blanket from a previous boarding I asked if they had daycare on the weekends which they do not. I asked them if my dog stays in the kennel all weekend to which I was told they get potty breaks and little walks but when I took her for a weekend boarding in July nearly every time I checked the camera she was in her kennel barking. I checked it nearly every hour and if I was in town I would have gone and gotten her. I find this to be really disappointing as shes an energetic dog and needs time to play. Other facilities in the area don't keep dogs in their kennels all weekend. I enjoyed it bringing her because it was a good price compared to other facilities but at this point I'd rather pay more money so I know she can actually play and not be stuck in a kennel for basically two days straight. I absolutely love this place! I've brought my dog, Evie, for day camp and for boarding and it's always such a great experience. I love being able to receive her report card and photos as she's there as well as the cameras. The staff is always great and everything is very cleaned and maintained. My dog is always so excited to go and has a blast!

Response from the owner · a year ago

Thank you for the great review! Evie is a pleasure to care for. She has made lots of friends here!

Kathy WestfallLocal Guide · 59 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Parker loves his overnight stays and daycamp at thr Wright Pet!

Response from the owner · 2 months ago

Thank you so much for the 5-star review! We absolutely love having Parker here for his daycamp sessions and overnight stays. He’s such a joy to care for, and the whole team looks forward to his next visit!

SamikaLocal Guide · 79 reviewsTotal number of Google reviews Samika has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

2nd time using then after trying 3 others…NO PLACE compares to their boarding for our 100# mixed breed dog! Our dog is excited to go for boarding and happy when we return to pick him up. Thank you for the great care you provide!

  • Price assessment: Reasonable price
  • Services: Dog boarding
Response from the owner · 3 months ago

Thank you for the awesome review! Jaxon brings so much joy when he’s here — we love having him stay and play with us. We can’t wait to see him again!

Loren HoeglerLocal Guide · 46 reviewsTotal number of Google reviews Loren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I would like to start out by saying i was recommended to the Wright Pet Boarding by multiple people so i didn't think it was necessary to investigate any further than the basic information. Boy was I wrong. The facility is inside a huge office building surrounded by parking lots. NO natural light in the kennel rooms and the interior of the building is extremely outdated and dingy. I would be able to overlook these things if i felt comfortable with the staff. It was my first time there i wasn't offered to see the facility or walk me through a day at boarding, she just took my dog and didn't say anything else. This left me extremely uncomfortable. I was sold something completely different. If you board you have to pay extra for your dogs to have more than just a potty break. Its crazy that people leave their dogs in their kennels all day cramped in a back hall closet and its very unethical on their part. I ended up taking my dog back immediately. I will not be returning or recommending. And when i asked for my deposit she couldn't guarantee it and said the owner was out. Very Sketchy. I want my deposit back!

  • Services: Dog boarding
Response from the owner · 4 months ago

We are disappointed that your visit to The Wright Pet was unsatisfactory. We have refunded your deposit. I would like to point out that the most popular boarding option is our Suites. They are spacious and the majority have at least 2 windows providing lots of natural light. I want to also apologize for not having our daily care properly communicated to you. All boarding dogs are taken for walks several times each day and we offer daycamp to our borders at a deep discount. Our daycamp area is particularly large with loads of windows and a 1400 sq ft outdoor area. It is unfortunate that you did not take us up on our offer to tour the facility prior to making your reservation. We love to show it off and make sure everyone is comfortable with our facility, services and personnel.

Rick T (Ricksick)Local Guide · 18 reviewsTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wright Pet took very good care of our aging cat and it was a pleasure to deal with . I highly recommend their service!

  • Price assessment: Reasonable price
  • Services: Cat boarding
Response from the owner · 6 months ago

We appreciate the fantastic review. We enjoyed having "Shack" stay with us and look forward to having her again!

Susan Calhoun6 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My dog love this place. He goes to daycare camp and he has so much fun. When he gets home he is so tired from having so much fun. Employees/owner are extremely nice. They love your dogs as much as you do. I give this place a 10.

  • Price assessment: Great price
  • Services: Dog grooming, Dog daycare
Response from the owner · 8 months ago

"We appreciate the great review! Providing a safe and fun environment for pups like him is exactly why we do what we do. Can't wait for his next visit!"

Katherine Masch7 reviewsTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We send our pup at least once a week. It’s super convenient. Lots of play time and she comes home exhausted! Very clean and professional.

  • Price assessment: Great price
  • Services: Dog daycare
Response from the owner · 9 months ago

"Thanks for the wonderful review! We absolutely love having Martha play with our daycamp pack—her energy is such a great addition to the group. We look forward to seeing her (and you!) again soon!"

Michelle Johnson10 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

In disbelief. We’ve had our dogs here for short stays and we were happy with everything. This time, we boarded them for over a week for Christmas. I missed my dogs so much. We came home early so I could be with them. The owner, Lisa, told me I could come visit but could not take them home because they couldn’t check them out of “the system”. I told her, “but it’s Christmas”. She told me if she broke the rules, it would be a poor example. When we did come to get them on 12/26, she was sitting there and didn’t say a word. We got home and realized our Frenchie literally had dried crap stuck all over her bottom. I sent an email with pictures and she told me she noticed yesterday and “she made a note for that” OMG

Response from the owner · 9 months ago

We understand how upsetting this was for you and hope that you will give us a chance to regain your trust.

The Wright Pet Daycamp & Boarding on Google Maps →

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