Carpet cleaning service · San Anselmo, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%17+1.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 71 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 29%
4.9★★★★★98 Google reviews · 10 photos
91%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise Max Carpet & Upholstery Cleaning for punctual arrivals, clear communication, and flexible scheduling. Reviewers frequently highlight thorough results on carpet, upholstery, and tile, noting effective removal of pet stains, odors, and heavy soil. The business also offers carpet repair and rug sales. One minor complaint mentioned a technician needing extra time to set up equipment, though the overall service remained satisfactory.
Google rating: 4.9 out of 5 from 98 reviews (91% five-star).
Reviews on this page: 98 Google reviews (94 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 26, 2026.
Service: Steam Cleaning Service serving San Anselmo, California.
Data from Google, last updated November 6, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companySteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Max Carpet & Upholstery Cleaning: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Max Carpet & Upholstery Cleaning: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Max Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Max Carpet & Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Max Carpet & Upholstery Cleaning: 17/100 on this factor. Category median: 83.F
17
Bar = this company · dark tick = category median.
Star ratings
98 Google reviews we collected
4.9of 5
5 stars8991%
4 stars99%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 94 written reviews
99%praise
Praise32699%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3049%
Reasonable3151%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7322%
Staff & attitude6921%
Speed & response4915%
Would recommend4413%
Communication3410%
Price & value3310%
Honesty & trust278%
What customers talk about
We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The carpet cleaning team did an amazing job on our family rug.”
“After another cleaner did a poor job on my couch and rug and made the follow-up process frustrating, I decided to book a proper upholstery and carpet…”
“Asher is a standout professional who really understands carpet cleaning, water removal, and restoration.”
“He quickly removed the standing water from every room, set up drying equipment, dehumidifiers, and air movers, and got the cleanup started right away.”
“We were very happy with the results, highly recommend their carpet and floor cleaning services, and would gladly use them again.”
“Everyone was friendly, professional, and efficient, and they explained the cleaning process clearly.”
“The whole service felt affordable, thorough, and high quality.”
“The whole experience felt comfortable, like getting honest help instead of a sales pitch.”
People customers mention
Bolinas44 reviews
Asher8 reviews
Kristopher8 reviews
Jonah8 reviews
Timothy7 reviews
Erick7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Max Carpet & Upholstery Cleaning for 5 kinds of job. Pick one to see what they paid and said.
AAlan23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
While we were away, a water leak soaked carpet and flooring throughout the whole house. As soon as we found the damage, we called for carpet cleaning and water extraction service, and Asher said he could arrive first thing the next morning. He quickly removed the standing water from every room, set up drying…
Great priceGeneral carpet cleaningPet stain & odor removal
PPaulineLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I’m very thankful for the kind people at Max Carpet & Upholstery Cleaning. The carpet cleaning team did an amazing job on our family rug. It was extremely dirty with years of heavy use, and now it looks fresh, bright, and almost brand new again. Please let the cleaners know how much I appreciate their hard work and…
AAlyssaLocal Guide · 5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have been using Max Carpet & Upholstery Cleaning for several years, and they have always been reliable and easy to work with. Kristopher is very responsive and accommodating, and the service has been consistently helpful every time I call. With a few new puppies in the house, my carpets really took a beating from…
Great priceGeneral carpet cleaning
CColin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I first contacted another carpet cleaning service in Bolinas, but they would not come out to inspect the carpet before giving an estimate and only gave me a rough price that could change. After that, I called a different carpet cleaning company, and Timothy came by to look at the carpet in person before giving a…
Great pricePet stain & odor removal
JJason2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
we had a tough carpet stain in our office that would not come out with normal cleaning, so we thought a small carpet repair patch would be the only fix. after hearing from others that the area would need a much bigger replacement or that nothing could really be done, we contacted Max Carpet & Upholstery Cleaning.…
Great price
JJoshua3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We recently bought a new home and reached out to a few places for carpet cleaning. Max Carpet & Upholstery Cleaning was the first to reply, and samuel was ready to schedule the carpet cleaning fast. I had a few questions about the cleaning equipment, carpet care process, and products used, and he quickly sent photos…
While we were away, a water leak soaked carpet and flooring throughout the whole house. As soon as we found the damage, we called for carpet cleaning and water extraction service, and Asher said he could arrive first thing the next morning. He quickly removed the standing water from every room, set up drying equipment, dehumidifiers, and air movers, and got the cleanup started right away.
After everything was inspected, the fast response and careful drying work were praised because they helped save most of the drywall and many of our personal items. Asher is a standout professional who really understands carpet cleaning, water removal, and restoration. Highly recommend his services.
Price assessment: Great price
Services: General carpet cleaning, Pet stain & odor removal
P
Pauline PearsonLocal Guide · 6 reviewsiTotal number of Google reviews Pauline has written across all businesses on Google Maps, not just this one.
I’m very thankful for the kind people at Max Carpet & Upholstery Cleaning. The carpet cleaning team did an amazing job on our family rug. It was extremely dirty with years of heavy use, and now it looks fresh, bright, and almost brand new again. Please let the cleaners know how much I appreciate their hard work and attention to detail.
I just rolled the rug out in my home, and it looks beautiful in the space. The deep cleaning, care, and gentle handling really made a big difference. This rug means a lot to our family because my children played on it when they were little, and I hope my grandchildren will enjoy it too. I truly appreciate the kindness, professionalism, and excellent rug cleaning service. You did wonderful work, and I’m grateful for the care you put into restoring something so special to us.
Price assessment: Reasonable price
Services: General carpet cleaning, Pet stain & odor removal
S
stephen rowland3 reviewsiTotal number of Google reviews stephen has written across all businesses on Google Maps, not just this one.
We recently moved into a new home in Bolinas that needed a lot of carpet cleaning and floor care. Timothy came out right after closing and got started on the carpet cleaning right away. During our first week, we also had the team clean the tile and grout and do an odor treatment to remove a strong smoke smell from the lower level. They did an excellent job. The carpet looked fresh and revived, the tile and grout came out very clean, and the whole house smelled much better afterward. Their deep cleaning work made the floors look almost new again, and the odor removal made a huge difference. Everyone was friendly, professional, and efficient, and they explained the cleaning process clearly. After their service, our home felt clean, comfortable, and ready for our family to settle in. We were very happy with the results, highly recommend their carpet and floor cleaning services, and would gladly use them again.
Price assessment: Great price
Services: General carpet cleaning
I
I Webb2 reviewsiTotal number of Google reviews I has written across all businesses on Google Maps, not just this one.
100%! We had the best experience with Max Carpet & Upholstery Cleaning while looking for the right area rugs and runners for our home in Bolinas. After checking many places and not finding the right fit, this visit was a huge relief. From the moment we walked in, the atmosphere felt welcoming and relaxed, with no sales pressure at all. There was a great selection of rugs in different styles, sizes, and colors, and everything was clean, well arranged, and easy to look through. Jonah was very helpful and took the time to understand what we wanted, especially for runner options that would work well in our space and hold up with everyday foot traffic. The whole experience felt comfortable, like getting honest help instead of a sales pitch. We left with beautiful rugs that we are excited to display, and we also got helpful advice about rug care, upkeep, and keeping the fibers looking fresh over time. The quality, service, and overall experience were excellent. Highly recommend for anyone needing rugs, runners, and carpet care related help.
Price assessment: Reasonable price
Services: Pet stain & odor removal
B
Bethany Dawson4 reviewsiTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
I can’t say enough good things about Max Carpet & Upholstery Cleaning. After another cleaner did a poor job on my couch and rug and made the follow-up process frustrating, I decided to book a proper upholstery and carpet cleaning service here. They were able to work me into the schedule, and they were very kind and flexible when I needed to adjust my appointment a few times. Kristopher was very knowledgeable about upholstery fabric, spot treatment, and deep cleaning, and he explained the process in simple terms. When the work was done, my couch looked refreshed, clean, and bright, and the nearby carpeted area also looked much better. A few months later, I spilled wine on the couch and called about a small spot cleaning visit. Instead of pushing an unnecessary service, Timothy honestly suggested a safe cleaning product because the stain was minor and the upholstery had already been cleaned recently. That kind of honesty, customer care, and real carpet and upholstery cleaning experience is hard to find. They were friendly, professional, and clearly focused on doing what was best for the customer. I would absolutely recommend them to anyone in Bolinas who needs carpet cleaning, upholstery cleaning, or stain removal.
Price assessment: Great price
E
Eli Klein2 reviewsiTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
i still can’t believe how well our carpet cleaning turned out. take my money. samuel was so awesome. Our carpets and area rugs had heavy food, drink, and pet urine stains from two very active messy kids and a dog, and they looked rough. I had stopped inviting ppl over because i was embarrassed by how dirty the carpet fibers looked. samuel arrived on time, was friendly, professional, and got right to work with great care and attention. The difference after the deep carpet cleaning was shocking in the best way. When my husband and i came in to check everything, we were amazed at how fresh, bright, and clean the carpets looked. The stained traffic areas, spots, and dingy sections came out far better than we expected, and the rugs looked refreshed too. The whole service felt affordable, thorough, and high quality. Then i accidentally created another problem right after the cleaning by using plastic grocery bags on my feet to rush across the damp carpet to the restroom, and the bags left red dye marks on the freshly cleaned carpet. I was completely mortified, but samuel handled it with such a good attitude. He came right back, treated the new stains, and cleaned up the mess without making me feel bad at all. That extra care and patience meant a lot. This was easily one of the best carpet cleaning experiences we’ve had. Great results, great customer service, and a technician who really knew how to treat tough stains and delicate rugs. I would absolutely recommend them to anyone in Bolinas needing carpet cleaning or rug cleaning.
Price assessment: Reasonable price
Services: Upholstery cleaning
B
Braden Johnson7 reviewsiTotal number of Google reviews Braden has written across all businesses on Google Maps, not just this one.
i can not say enough good things about this carpet cleaning service. We were getting our home ready to sell and needed the carpets cleaned asap, and they were able to fit us in very quickly after i called. Their scheduling was easy, communication was clear, and they kept us updated on arrival time, which made the whole process smooth. When the technician arrived, asher was very thorough and walked me through each step of the carpet cleaning process, including the high traffic areas and spots that needed extra attention. They took their time, answered questions, and made sure everything was treated with care. The carpet looked fresh, clean, and revived when the job was finished, and it also smelled great. everyone was kind, professional, and easy to work with. you can really tell they care about quality service and customer satisfaction. i would gladly recommend them to anyone needing carpet cleaning for a home refresh or move-out preparation.
Price assessment: Reasonable price
D
D J Alvarado3 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
I needed a deep carpet cleaning and deodorizing to get rid of a strange smell in my home, along with a very thorough service since the carpets had not been professionally cleaned in a long time. I also needed everything finished before noon, and Max Carpet & Upholstery Cleaning did an excellent job. They called ahead and asked if they could arrive a little earlier, which worked out even better for me. timothy and samuel were amazing. They were gloved and masked, professional, friendly, and very thorough with the carpet care and spot treatment. They cleaned carefully, freshened the rooms, tidied up after themselves, and even moved the heavy furniture back into place for me. They finished around 11:00 AM, so i could still make my noon appointment without any stress. I am very pleased with the quality of the cleaning, the fresh smell, and the excellent service. timothy even helped place 2 clean vent covers back neatly for me. I would highly recommend this service if you need carpet cleaning in Bolinas. 5 stars, and i would gladly use them again.
Price assessment: Great price
Services: Pet stain & odor removal
B
brett fernandez4 reviewsiTotal number of Google reviews brett has written across all businesses on Google Maps, not just this one.
Max Carpet & Upholstery Cleaning was excellent for our carpet cleaning service. Booking the appointment was simple, and they called ahead to confirm everything. Timothy, our technician, was polite, professional, and very thorough. He wore shoe covers inside the house, explained the carpet cleaning process clearly, and gave us a fair price before starting. He also went over a few service options so we could choose what worked best for our home. The cleaning itself was efficient and detailed, and he made sure the work area was tidy before leaving. He explained the aftercare in easy terms and left helpful printed instructions along with specials for future carpet cleanings. We have pets, so it was a big relief to see that older pet spots and odor issues came out much better than we expected. A couple of days later, our dog had another accident on the carpet, and the treated area cleaned up very easily with no stain left behind. Overall, the carpets looked fresher, smelled cleaner, and felt renewed. We were very happy with the results and would absolutely use this service again for carpet and upholstery cleaning, and we have already recommended them to others.
I have been using Max Carpet & Upholstery Cleaning for several years, and they have always been reliable and easy to work with. Kristopher is very responsive and accommodating, and the service has been consistently helpful every time I call. With a few new puppies in the house, my carpets really took a beating from pet stains, odors, and everyday messes, but the team always arrives quickly and does a thorough carpet cleaning job. They have done a great job treating problem areas, removing pet odors, and freshening both carpet and upholstery at a very fair price. I also appreciate how careful they are during the cleaning process and how much cleaner and better the rooms feel afterward. They have been my go-to service for carpet and upholstery cleaning, whether the job is big or small, and I highly recommend them.