Plumber · Augusta-Richmond County, GA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★590 Google reviews
97%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
$429typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, clear communication, and professional conduct during services like sewer line repairs, toilet replacements, and drain cleaning. Recurring themes include efficient problem-solving, thorough explanations of work, and fair pricing for complex jobs. However, some low-star reviews criticize high costs for simple fixes, lack of upfront pricing transparency, and unresolved issues or property damage during repairs.
Google rating: 4.9 out of 5 from 590 reviews (97% five-star).
Reviews on this page: 590 Google reviews (450 with written comments, 21 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: November 7, 2026.
Service: Drain Cleaning Service serving Augusta-Richmond County, Georgia.
Data from Google, last updated November 8, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Maxwells Plumbing & DrainDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Maxwells Plumbing & Drain: 92/100 on this factor. Category median: 93.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Maxwells Plumbing & Drain: 90/100 on this factor. Category median: 92.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Maxwells Plumbing & Drain: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Maxwells Plumbing & Drain: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Maxwells Plumbing & Drain: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Maxwells Plumbing & Drain: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
590 Google reviews we collected
4.9of 5
5 stars57497%
4 stars81%
3 stars20%
2 stars20%
1 star41%
Praise vs complaints
Phrases our text analysis found in 450 written reviews
98%praise
Praise95398%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price3021%
Reasonable10271%
Overpriced75%
Not sure53%
$429-15% vs typical drain cleaning services
Middle half of what 115 customers paid ($292–$680) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25126%
Speed & response23724%
Quality & results16217%
Would recommend13714%
Price & value727%
Communication687%
Honesty & trust414%
What customers talk about
We read 450 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were polite, respectful, and completely professional.”
“Thanks for responding so quickly some places you have to wait a day or so in emergency, you always coming thru with in a two hour windows for these re…”
“Chris and Addison from MPD did a fantastic job identifying and replacing my sewer pipe where roots had grown into it and caused a blockage.”
“This has been the worst professional experience I have ever had with a plumber.”
“If you're in Harlem, GA, or any of the surrounding areas and need plumbing or drain services, look no further!”
“Regardless of what the other reviews say, I would strongly recommend getting a complete estimate in writing before allowing Maxwell’s to begin any work.”
“Prices are very reasonable compared to other plumbing companies.”
“The technician was there under an hour, and based on what was done it was mainly pulling hair from the drain, which felt overpriced.”
“They explained every step of the process and answered all my plumbing questions patiently.”
“Reliable, exceptional workmanship, fair pricing, accessibility, answers the phone or text after hours or over the weekend and show up!”
People customers mention
Jordan16 reviews
Cody10 reviews
Charley8 reviews
Christian7 reviews
Charlie6 reviews
Hunter6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Maxwells Plumbing & Drain for 8 kinds of job. Pick one to see what they paid and said.
EEvalan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Chris and Addison from MPD did a fantastic job identifying and replacing my sewer pipe where roots had grown into it and caused a blockage.
They were polite, respectful, and completely professional. They explained every step of the process and answered all my plumbing questions patiently.
Paid $2,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repair
RRichard3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Thanks for responding so quickly some places you have to wait a day or so in emergency, you always coming thru with in a two hour windows for these restaurants me and Wingstops appreciate that.
OOrion1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Just as reliable as ever. Arrived promptly and had the job finished in less than 3 hours.
Paid $200–400Reasonable priceToilet repair
DDr.6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Appointment was next morning after I called. Installers were very friendly, personable, and knowledgeable. They cleaned up everything so it never looked like they were even there. I would definitely recommend.
SStanley5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
My upstairs toilet was constantly running intermittently and you guys came out and you changed everything out of the toilet but the problem still persist. I’m hearing the toilet filling .
Paid $200–400Not sureToilet repair
DDaniel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Workers quickly diagnosed the leak and made repairs. Cleaned up the debris. Would recommend this company to my neighbors and friends.
Chris and Addison from MPD did a fantastic job identifying and replacing my sewer pipe where roots had grown into it and caused a blockage.
They were polite, respectful, and completely professional. They explained every step of the process and answered all my plumbing questions patiently.
Price assessment: Reasonable price
Price: $2,000+
Services: Plumbing pipe repair, Outdoor plumbing system repair
Response from the owner · 2 days ago
Thank you so much for this wonderful review of Chris and Addison! We are so happy that they could quickly repair this sewer line issue for you, and do it professionally at that. We look forward to assisting with any future plumbing issues when they arise and thank you for choosing MPD.
R
Richard Branker3 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Thanks for responding so quickly some places you have to wait a day or so in emergency, you always coming thru with in a two hour windows for these restaurants me and Wingstops appreciate that.
Price assessment: Great price
Price: $400–600
Services: Toilet repair, Drain cleaning
Response from the owner · a year ago
Thank you!
-MPD
O
Orion Kujala1 reviewiTotal number of Google reviews Orion has written across all businesses on Google Maps, not just this one.
Christian did an awesome job! I highly recommend him.
Price assessment: Reasonable price
Price: $200–400
Services: Sewer cleaning
Response from the owner · 3 days ago
Thank you so much for your awesome review and recommendation of Christian! He is such a vital member our crew here at MPD, and we are pleased to hear such great feedback of the services he provided.
J
Joseph AnthonyLocal Guide · 25 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
I called Maxwell Plumbing to stop a frustrating drip in my shower. They had Christian come over to take care of the issue. He was very professional and cordial--typical of well-raised Southern men. He was very patient answering all of my questions and explaining to me what was the issue--buildup in the valves. After cleaning out the valves, he tested and retested to see if the drip was coming back. Not a single drop.
I strongly recommend you use Maxwell Plumbing. Prices are very reasonable compared to other plumbing companies. Abby was prompt to answer my questions over the phone and help with setting up the appointment. Also, make sure you ask for Christian. Trust me, ladies, you won't be disappointed. That dude should be on magazine covers.
Response from the owner · 4 days ago
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Christian was able to get that shower drip taken care of for you. Taking the extra time to explain the issue, answer every question, and double-check his work is exactly the standard of service we strive for at MPD!
We’ll be sure to pass along your high praise to both Abby and Christian. We truly appreciate your recommendation and look forward to helping you with any future plumbing needs!
S
Saved From Flames Jesus First3 reviewsiTotal number of Google reviews Saved has written across all businesses on Google Maps, not just this one.
I can't say enough good things about Maxwell's Plumbing & Drain! From my very first conversation with Abby to the scheduling, communication, and completion of the job, the entire experience was excellent! Scottie and his team were absolutely amazing, professional, and made the whole process so easy. It's refreshing to find a company that truly cares about its customers and follows through on what they say! If you're in Harlem, GA, or any of the surrounding areas and need plumbing or drain services, look no further! 10/10 recommend Scottie and his team! Thank y'all for a job well done!
Response from the owner · 4 days ago
Thank you so much for the incredible review! We are thrilled to hear that your experience with MPD was top-notch from start to finish. Abby, Scottie, and the rest of our team take immense pride in providing clear communication, prompt service, and dependable care to our community. Your recommendation and kind words mean the world to us. Thank you for choosing MP and we look forward to assisting again whenever you need us!
R
R Wiggins2 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Appointment was next morning after I called. Installers were very friendly, personable, and knowledgeable. They cleaned up everything so it never looked like they were even there. I would definitely recommend.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · a week ago
We are so pleased to hear our techs were friendly and knowledgeable on the job! Thank you for taking the time to write this awesome review of our team, for the recommendation, and for choosing MPD!
F
Fred Hollis11 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Very professional crew. Was able to complete the project on time with no issues. Even took time to answer all my questions ensuring I understood the process.
Response from the owner · a week ago
Thank you so much Fred for the kind review of our team! We are so grateful for the recognition when it comes to our professionalism and helping the customer to understand the process. We look forward to assisting with any future plumbing services as needed.
S
Stanley Mack5 reviewsiTotal number of Google reviews Stanley has written across all businesses on Google Maps, not just this one.
My upstairs toilet was constantly running intermittently and you guys came out and you changed everything out of the toilet but the problem still persist. I’m hearing the toilet filling .
Price assessment: Not sure
Price: $200–400
Services: Toilet repair
Response from the owner · 13 hours ago
Sorry you’re still having that issue! I’m glad we could come back and get you sorted at no charge under warranty! Thanks for your business
