Experts Reviews · Company report
Maxwells Plumbing & Drain logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Maxwells Plumbing & Drain

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 590 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Maxwells Plumbing & Drain is better than 92% of drain cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Maxwells Plumbing & Drain is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Maxwells Plumbing & Drain is better than 93% of drain cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Maxwells Plumbing & Drain for 8 kinds of job.

Maxwells Plumbing & Drain for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 49
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.77%

All 28 Google reviews tagged “Drain cleaning”

Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Thanks for responding so quickly some places you have to wait a day or so in emergency, you always coming thru with in a two hour windows for these restaurants me and Wingstops appreciate that.

Paid $400–600Great priceToilet repairDrain cleaning
Pops3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always professional. Prompt, reliable service you can count on. My Go To for any plumbing needs.

Faucet installationFaucet repairSewer repair+ Responsiveness+ Punctuality+ Quality
Raymond3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

I was charged close to $300 on 8/3/26 for a hair clog in the tub drain. The technician was there under an hour, and based on what was done it was mainly pulling hair from the drain, which felt overpriced. I also never received an invoice. Follow through was disappointing and I wasn’t satisfied with the cost of the service.

Paid $200–400OverpricedDrain cleaning
Judy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Maxwells Plumbing and Drain was prompt and professional-did excellent work! I highly recommend them for any plumbing or drain needs!

Paid $100–200Drain cleaningPlumbing pipe repairFaucet repair
JesseLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had to have a sewer line replaced, and I wouldn't recommend anybody else. They were responsive, professional, and did great work. They even answered all of my frantic questions when Richmond county was destroying my backyard. MPD will be who I call for all my plumbing needs for sure.

Paid $2,000+Reasonable priceDrain cleaningOutdoor plumbing system repairSewer repair
Julius7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Charles was there within two hours, pinpointed the problem, and fixed it within an hour, we were very impressed with his expertise (guy knows his business) and personable service!

Paid $200–400Reasonable priceDrain cleaning
Raul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am pleased with the service offered. I have been doing business with this company for over 3 years.

Drain cleaning
Rachel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Charlie came out to find a leak I had coming up through the floor. He found the leak quickly and realized it was coming from the HVAC unit. He assessed the issue and did all he could to try and stop the leak. I was very pleased with his professionalism and quick diagnosis. Although, I asked what the price was for a…

OverpricedDrain cleaning
lonneLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

I had a clogged main line on my house and rather than find the clean out on the main line in the yard the on call plumber (Saturday) ripped out two of our toilets causing damage to the flanges so he could access and temporarily clean out the clog. (Over $800) Then they returned on the next Monday to repair the…

Paid $2,000+OverpricedDrain cleaning
Blake2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Charley has come out twice and always does great work. Very friendly and fast. Would highly recommend MPD.

Paid $500–600Reasonable priceDrain cleaningShower repair
RALPH3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very fast, efficient service with results. Thank you!

Paid $300–400Great priceDrain cleaning
Fayrelight11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Good work. Fast and on time. Friendly professionals. Easy to work with. Will definitely use their services again

Paid $200–300Reasonable priceWater heater installationDrain cleaningPlumbing leak detection
Traian11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Prompt, courteous and very helpful!

Reasonable priceDrain cleaningOutdoor plumbing system repairGarbage disposal repair
Dee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Owner was very knowledgeable about drain cleaning and thorough. Offered future advice on maintenance.

Paid $500–600Reasonable priceDrain cleaning
Mary15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

On time and reliable service and priced accurately!

Drain cleaningFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
JeannieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Dealing with the aftermath of hurricane Helene, we were not sure we could even get a plumber. I was able to get ahold of Maxwell Plumbing and they were able to fit us in within a day. Christian was here first thing in the morning and was able to quickly fix our issue. He also couldn’t have been any nicer. My…

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great guys. They knew their job and did it efficiently and with care to their surroundings. Maxwell’s Plumbing meets ALL of the above criteria. Thank you for your repair work in our kitchen.

Drain cleaning+ Professionalism+ Value
Debbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hunter and Christian were professional and resolved all my issues in a short time. Very pleased and highly recommend.

Faucet repairGarbage disposal repairShower repair+ Punctuality+ Quality+ Professionalism
Evan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Owner of company answered one first call. He dispatched a team member to come out and diagnose the issue. I called after hours on a Friday. They team member arrived within 3 hours of my call. Within the hour he found the problem. Very reasonable pricing, especially so close to holidays, after hours and with such short notice. I would highly recommend.

Plumbing pipe repairDrain cleaning
SheliaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service. Very knowledgeable. I will definitely be using this company for all my plumbing needs! I highly recommend.

Faucet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Catherine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I live in a house built in 1946 in Forest Hills. I was afraid I would need to have the entire length of terra cotta sewer line removed and replaced throughout the entire yard. I had the hardest time getting a quote from multiple plumbing companies in Augusta, so I was happy when Jordan Maxwell was able to come out…

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The tech came an hour earlier than estimated and got the service done within an hour.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Jecquea4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jordan did an excellent job was very polite and helpful. He got the job done in less than 15 mins. I will definitely use this company again if I have any issues and would definitely recommend to family and friends.

Drain cleaning+ Responsiveness+ Quality+ Professionalism
Paige4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very knowledgeable and trustworthy - highly recommend! Great value and great people!

Drain cleaning+ Responsiveness+ Punctuality+ Quality
LindaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceDrain cleaningToilet installation
DaynaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Francisco1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Sewer cleaningDrain cleaning
Cj3 years ago★★★★★

Rating only, no written review.

Drain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$429-15% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 71%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair53$353–$1.4k
Toilet repair48$239–$680
Plumbing leak repair48$248–$793
Outdoor plumbing system repair41$366–$1.6k
Plumbing leak detection41$205–$630
Faucet repair37$228–$585
Water heater installation35$1.2k–$2.5k
Drain cleaning28$248–$593

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