Experts Reviews · Company report
Maxwells Plumbing & Drain logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Maxwells Plumbing & Drain

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 590 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Maxwells Plumbing & Drain is better than 92% of drain cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Maxwells Plumbing & Drain is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Maxwells Plumbing & Drain is better than 93% of drain cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Maxwells Plumbing & Drain for 8 kinds of job.

Maxwells Plumbing & Drain for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$585
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 37 Google reviews tagged “Faucet repair” · showing 20

Fat14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

The guys were outstanding and pleasant. The weather was challenging and they never bitched! I’ll use them again for sure.

Paid $200–400Great priceFaucet repairFaucet installation
Pops3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always professional. Prompt, reliable service you can count on. My Go To for any plumbing needs.

Faucet installationFaucet repairSewer repair+ Responsiveness+ Punctuality+ Quality
Phillip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jordan and Hunter are the definition of “Stinkin Good Service”! They are definitely my first and only call when it comes to anything plumbing related issues at my business and home. They will do the job right the first time and are always quick to respond. You won’t regret giving them a call!

Great pricePlumbing leak detectionFaucet repairFaucet installation
Judy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Maxwells Plumbing and Drain was prompt and professional-did excellent work! I highly recommend them for any plumbing or drain needs!

Paid $100–200Drain cleaningPlumbing pipe repairFaucet repair
RyanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Charley did a great job. 🫡🪠

Paid $400–600Great priceFaucet repair
NeeuqLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★

I appreciate the technician sense of humor and he did assure me that a 12 yr old water heater is still in tact and a new one at this time is not necessary as long as the one I have is still functioning.

Paid $200–300OverpricedFaucet repairWater heater repairShower repair
Kathryn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Always on time and do an excellent job.

Faucet repairFaucet installation
DJLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Super happy with this company. Receptionist, Abby, was super nice and helpful. Good communication all the way. Technician, Charley, didn't mind me lurking and asking questions. Explained what was going on, what the problem was and ensured enough time after he thought it was fixed to make certain that our leak…

Reasonable pricePlumbing leak detectionFaucet repair
Precision1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service. On time. Job done right the first time. Very professional.

Faucet repair
Jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Had Maxwell's plumbing out to the house three separate times for different items. Everyone was on time, professional and did a fantastic job.

Reasonable priceFaucet repairWater heater repairService not listed
Angelica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Highly recommend! They were thorough and very responsive to all my questions.

Paid $700–800Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Kay8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

As always with Maxwell, FIVE STARS. They’re on time, efficient, knowledgeable, and pleasant to work with.

Faucet repairToilet repair+ Punctuality+ Quality+ Value
Gary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Work was done timely and professionally.

Great pricePlumbing pipe repairFaucet repair
Taylor8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had two leaking faucets. They were able to come out within 24 hours and repair both quickly. The technicians were kind and did a great job.

Paid $500–600Not sureFaucet repairShower repair
J.PerryLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dr. Hawkins was thrilled with the technician that helped him with his kitchen sink and bathroom sink

Paid $500–600Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
John12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent service, very quick response time. Hunter and his helper were top notch! Highly recommended.

Faucet repair
GeneLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Christian called to see if he could come 10 minutes early which we really liked. He did a great job and stopped our leak. He even upgraded the faucets and they look fantastic. He was very polite and cleaned up behind himself.

Reasonable priceFaucet repairPlumbing leak repair
Daniel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Big thanks to Maxwell plumbing for helping us out! They are always on time, up front, and do great work. Highly recommend!

Faucet repair+ Responsiveness+ Punctuality+ Quality
WAB3Local Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Charles was awesome! You can tell that he has many years of experience and it shows! I would definitely recommend their services!

Faucet repair+ Responsiveness+ Punctuality+ Quality
J11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

So nice and professional. Quick appointment and great service. Cody, Charlie, and Chriatian were out twice for seperate issues. On both occassions they were courteous and professional. Repairs were assessed and completed timely and thoroughly. Plan to stay with MPD for future plumbing issues. Thank you

Plumbing leak detectionPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality

Show more faucet repair reviews (17 more) →

Price

$429-15% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 71%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair53$353–$1.4k
Toilet repair48$239–$680
Plumbing leak repair48$248–$793
Outdoor plumbing system repair41$366–$1.6k
Plumbing leak detection41$205–$630
Faucet repair37$228–$585
Water heater installation35$1.2k–$2.5k
Drain cleaning28$248–$593

Compare with