Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Maxwells Plumbing & Drain logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Maxwells Plumbing & Drain

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 590 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Maxwells Plumbing & Drain is better than 92% of drain cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Maxwells Plumbing & Drain is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Maxwells Plumbing & Drain is better than 93% of drain cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Maxwells Plumbing & Drain for 8 kinds of job.

Maxwells Plumbing & Drain for garbage disposal installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$366–$656
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Garbage disposal installation”

Kati10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Charles was early which we loved and completed in an efficient amount of time. Very pleased!

Reasonable priceGarbage disposal installation
Justine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We couldn’t have had a better experience! Charley was prompt, courteous, and honest about the best fix for our problem. We highly recommend their work and wouldn’t hesitate to use Maxwell Plumbing again for our future needs.

Paid $400–500Reasonable priceGarbage disposal installation
PerlaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great costumer service and fixed it all fast with excellent quality.

Garbage disposal installationToilet repair+ Responsiveness+ Punctuality+ Quality
DebbieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Maxwells Plumbing came thru again. I love that they confirm appts via email and actually call in advance to confim. This recent call was to repair a toilet that continued to run, only to find out that the shut off valve wasn't working either. Done in less than 45 minutes. Everyone was professional.

Garbage disposal installationWater heater installationToilet repair+ Punctuality+ Quality
AmeliaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I choose them for a second repair. Had disposal installed & they did it quickly, cleaned, and tested dishwasher to be sure of all connections. They provided garbage disposal. Plumber and helper notified me prior to arrival. Installed faucets carefully and quickly. Cleaned sinks and area. Installed requested toilet…

Garbage disposal installation+ Responsiveness+ Punctuality+ Quality
Ronnie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hunter and his helper were on time as promised, called before he came, efficient, professional and done a good job they also cleaned up after themselves. Reasonably priced Pleasant experience. I'll use them again if needed.

Faucet installationGarbage disposal installationPool plumbing repair+ Responsiveness+ Punctuality+ Quality
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Maxwell Plumbing did a professional job on installing a garbage disposal and on changing out outside faucets. They were courteous, came on time and took the initiative to get the job done. They also helped with several questions and problems that weren't part of the estimated job. I've used them for several years and will continue to use them.

Faucet installationGarbage disposal installation
julia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $600–800Reasonable priceToilet repairGarbage disposal installation
Cavalry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Garbage disposal installation
Rita5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Garbage disposal installationWater heater installation

Price

$429-15% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 71%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair53$353–$1.4k
Toilet repair48$239–$680
Plumbing leak repair48$248–$793
Outdoor plumbing system repair41$366–$1.6k
Plumbing leak detection41$205–$630
Faucet repair37$228–$585
Water heater installation35$1.2k–$2.5k
Drain cleaning28$248–$593

Compare with

French Drain Specialists of Augusta logoFrench Drain Specialists of AugustaExperts Score 99Augusta-Richmond County · 5.00★Williams Sewer & Drain, INC. logoWilliams Sewer & Drain, INC.Experts Score 97Augusta-Richmond County · 4.98★Superior Plumbing logoSuperior PlumbingExperts Score 94Augusta-Richmond County · 4.95★