Experts Reviews · Company report
Maxwells Plumbing & Drain logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Maxwells Plumbing & Drain

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 590 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Maxwells Plumbing & Drain is better than 92% of drain cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Maxwells Plumbing & Drain is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Maxwells Plumbing & Drain is better than 93% of drain cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Maxwells Plumbing & Drain for 8 kinds of job.

Maxwells Plumbing & Drain for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$366–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 42 Google reviews tagged “Outdoor plumbing system repair”

Evalan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Chris and Addison from MPD did a fantastic job identifying and replacing my sewer pipe where roots had grown into it and caused a blockage. They were polite, respectful, and completely professional. They explained every step of the process and answered all my plumbing questions patiently.

Paid $2,000+Reasonable pricePlumbing pipe repairOutdoor plumbing system repair
Carolyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great response on time courteous and through! Made out day!!

Paid $200–400Reasonable priceOutdoor plumbing system repair
Margaret4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jordan and his team were responsive, professional, thorough, and completed the job in a timely fashion. Great company! Cody fixed all three toilets that had sand damage. Very easy to work with.

Paid $200–400Reasonable priceToilet repairOutdoor plumbing system repairFaucet installation
JamesLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I am a returning customer and had an issue with my tankless water heater. Christian and Charles came out on 2 occasions and addressed the issue and repaired the problem . Both were very professional and prompt.

Paid $800–1,000Reasonable priceOutdoor plumbing system repairWater heater repair
April4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Outstanding service on my PRV replacement. The plumber whose name was Charles was friendly, knowledgeable, and took the time to walk me through what was wrong and how the new valve would fix it. The job was done neatly, with no mess left behind, and the improvement in water pressure was immediate. It’s rare to find…

Reasonable priceOutdoor plumbing system repair
JesseLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had to have a sewer line replaced, and I wouldn't recommend anybody else. They were responsive, professional, and did great work. They even answered all of my frantic questions when Richmond county was destroying my backyard. MPD will be who I call for all my plumbing needs for sure.

Paid $2,000+Reasonable priceDrain cleaningOutdoor plumbing system repairSewer repair
TomLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent work! Charlie did a great job for an honest price. Thank you!

Paid $400–600Reasonable priceOutdoor plumbing system repair
Kay13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I recently had a leak in my sprinkler system that unfortunately went unnoticed for over two weeks until my neighbor mentioned water running down his driveway. I contacted a plumber (Mr. Plummer), who came out quickly, but left without explanation and never provided a bill despite my repeated calls. The issue was not…

Paid $200–400Reasonable priceOutdoor plumbing system repair
Kerri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Caleb was very efficient and very nice, would highly recommend, for an emergency service call

Paid $600–800Reasonable priceOutdoor plumbing system repair
DavidLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

As always Maxwell— their entire staff from the young lady who took the call to Charlie who did such a great job have been professional compassionate and exceptional. Charlie has a great sense of humor as well as being highly talented. We will always call on Maxwell for all our plumbing needs. Of interest this job…

Paid $400–500Great pricePlumbing leak repairToilet repair
Steve10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They had a plumber available in a short period of time. Appears to have done an excellent job in a reasonable amount of time. Water main to the house was leaking. He answered several questions and gave me good advice on other issues/ concerns. Highly recommend. Thanks

Paid $300–400Reasonable priceOutdoor plumbing system repair
Frances11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

Very pleased with the service. We contacted them in the morning. They had our repair completed that evening.

Paid $300–400Reasonable priceOutdoor plumbing system repairPlumbing leak repair
Traian11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Prompt, courteous and very helpful!

Reasonable priceDrain cleaningOutdoor plumbing system repairGarbage disposal repair
Sandee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional. Prompt.

Paid $300–400Reasonable priceOutdoor plumbing system repair
Luke4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The tech was consume, did a great job at a great price.

Plumbing leak detectionOutdoor plumbing system repair
Dr.Local Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cody and his partner were very responsive, professional and efficient. They responded immediately assessed the problem and explained the process from start to finish. I would tell anyone seeking a great plumbing company to go with Maxwell. I have had a number of plumbers over the years and none have come close to…

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Danny8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time. No question at all as to what to do. Knocked it out quickly! Thanks!!

Plumbing leak detectionPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
J11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

So nice and professional. Quick appointment and great service. Cody, Charlie, and Chriatian were out twice for seperate issues. On both occassions they were courteous and professional. Repairs were assessed and completed timely and thoroughly. Plan to stay with MPD for future plumbing issues. Thank you

Plumbing leak detectionPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Jackson5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very pleased with our entire experience! We called with our problem, and they scheduled us same day. Charles, the service technician arrived promptly. Friendly, professional, and got the job done within an hour. Very satisfied! Highly recommend!!

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Burley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great company, called about my pressure regulator valve not working and they had an appointment in 3 days. The technician had the valve replaced in under 2 hours. They were timely and professional. Would recommend.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Samit3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a leak in the pipe out of the water meter just before we went on a long overseas trip. We had the water shut off and contacted MPD to come in early on the morning after our return. They came in on time and fixed the problem in short order. They were efficient and quick and did the job for a reasonable cost. I would recommend them highly.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
BRH2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are super responsive, humble, and effective. They do a great job and they make the customer feel valued and important. I wish more businesses operated like this one.

Plumbing leak repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Larry9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jordan Maxwell is a fantastic plumber … I highly recommend his business for your plumbing needs . Outstanding!

Outdoor plumbing system repair
Maria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They are very knowledgeable and trustworthy. They made sure we were happy with their work! We would recommend them to anyone in need of a plumber.

Toilet installationOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Hunter and the other plumber (sorry I don't remember your name) did an awesome job. They listened to what I wanted to solve a high water pressure problem that blew out the main water line to my house. There had been repair "work" done by previous DYI/plumber that was problematic. As previously stated, Hunter…

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
OrionLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Have used Maxwell's several times now. Always on time always efficient, and always reliable. I feel fortunate that I found Jordan.

Toilet installationWater heater installationOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Professionalism
Robert12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super professional team. They were able to diagnose and fix a problem other plumbing companies couldn't. Highly recommend!

Outdoor plumbing system repair+ Quality+ Professionalism
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had a pipe burst outside our house this morning, and Jordan was very quick to respond and was able to repair the pipe immediately! We will be using this company for all our other plumbing needs. Jordan was very kind, knowledgeable, and professional. I am impressed he was able to come out so quickly. Thank you MPD!

Outdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Professionalism
Gary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rating only, no written review.

Paid $1–200Reasonable priceOutdoor plumbing system repair
Holly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $600–800Reasonable pricePlumbing leak detectionOutdoor plumbing system repair
rcspach2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $1,000–1,200Reasonable priceOutdoor plumbing system repair
Marty7 months ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable pricePlumbing pipe repairOutdoor plumbing system repairPlumbing leak repair
DaynaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Osborne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceOutdoor plumbing system repair
Brady3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Toilet repairWater heater installationPlumbing leak detection+ Value
Remer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repairSump pump installationWater tank installation+ Value
rebecca1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Gerry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionOutdoor plumbing system repairShower repair+ Quality
Laurie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Toilet installationOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Value
Aaliyah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repair+ Professionalism
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
ChristopherLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$429-15% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 71%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair53$353–$1.4k
Toilet repair48$239–$680
Plumbing leak repair48$248–$793
Outdoor plumbing system repair41$366–$1.6k
Plumbing leak detection41$205–$630
Faucet repair37$228–$585
Water heater installation35$1.2k–$2.5k
Drain cleaning28$248–$593

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