Experts Reviews · Company report
Maxwells Plumbing & Drain logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Maxwells Plumbing & Drain

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 590 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Maxwells Plumbing & Drain is better than 92% of drain cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Maxwells Plumbing & Drain is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Maxwells Plumbing & Drain is better than 93% of drain cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Maxwells Plumbing & Drain for 8 kinds of job.

Maxwells Plumbing & Drain for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$793
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 44
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “Plumbing leak repair”

David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Charley and Addison were professional and cordial. I got a three hour window when they might arrive and they came within that time. They explained the issue to me and fixed it in a timely manner with minimal disruption to my home. They did have to come in and cut some drywall but I could tell they were careful and…

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Margaret4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jordan and his team were responsive, professional, thorough, and completed the job in a timely fashion. Great company! Cody fixed all three toilets that had sand damage. Very easy to work with.

Paid $200–400Reasonable priceToilet repairOutdoor plumbing system repairFaucet installation
Phillip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Jordan and Hunter are the definition of “Stinkin Good Service”! They are definitely my first and only call when it comes to anything plumbing related issues at my business and home. They will do the job right the first time and are always quick to respond. You won’t regret giving them a call!

Great pricePlumbing leak detectionFaucet repairFaucet installation
Judy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Maxwells Plumbing and Drain was prompt and professional-did excellent work! I highly recommend them for any plumbing or drain needs!

Paid $100–200Drain cleaningPlumbing pipe repairFaucet repair
DavidLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

As always Maxwell— their entire staff from the young lady who took the call to Charlie who did such a great job have been professional compassionate and exceptional. Charlie has a great sense of humor as well as being highly talented. We will always call on Maxwell for all our plumbing needs. Of interest this job…

Paid $400–500Great pricePlumbing leak repairToilet repair
Meredith5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Prompt, excellent communication, super efficient and did a great job!

Paid $600–700Great priceFaucet installationPlumbing leak repair
Stephanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Prompt scheduling and arrival. Excellent communication throughout the process. Fair pricing. Always quality work. Thank you!

Paid $1,000+Reasonable pricePlumbing leak repair
Letitia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

As always the staff was professional and did a good job.👏

Reasonable pricePlumbing leak repair
Karl10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Our service tech was prompt, thorough and professional. Would recommend.

Paid $500–600Not surePlumbing leak repair
Jimmy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Professional and courteous service. Quality workmanship.

Paid $300–400Reasonable priceToilet repairPlumbing leak detectionFaucet installation
Frances11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

Very pleased with the service. We contacted them in the morning. They had our repair completed that evening.

Paid $300–400Reasonable priceOutdoor plumbing system repairPlumbing leak repair
J.PerryLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dr. Hawkins was thrilled with the technician that helped him with his kitchen sink and bathroom sink

Paid $500–600Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
GeneLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Christian called to see if he could come 10 minutes early which we really liked. He did a great job and stopped our leak. He even upgraded the faucets and they look fantastic. He was very polite and cleaned up behind himself.

Reasonable priceFaucet repairPlumbing leak repair
ScottLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had an upstairs bathroom tub leak and I couldn’t find where it was leaking from. Charlie was able to find it fairly quickly and spent a little bit of time to ensure that it was definitely the leak and not from somewhere else. Very professional, courteous, and thorough. Very pleased with Maxwell Plumbing. Will use them again in the future.

Plumbing leak repair
Mary15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

On time and reliable service and priced accurately!

Drain cleaningFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
AlanLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Came when promised, very knowledgeable, thanks..

Plumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Danny8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time. No question at all as to what to do. Knocked it out quickly! Thanks!!

Plumbing leak detectionPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Ricardo11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My first time using this company and it turned out to be a great experience, the plumber was very professional and on time, I was recommended to them by Thompson’s Sprinkler Company

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
William1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Guys did excellent work, after arriving promptly. Good company to call on for dependable repairs.

Plumbing leak repair+ Quality
J11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

So nice and professional. Quick appointment and great service. Cody, Charlie, and Chriatian were out twice for seperate issues. On both occassions they were courteous and professional. Repairs were assessed and completed timely and thoroughly. Plan to stay with MPD for future plumbing issues. Thank you

Plumbing leak detectionPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
VanceLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent and professional service. I will use them as the family plumbers for the foreseeable future. Also, the cleanest work van I have ever seen.

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Nakela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They was on time, very reliable, told me exactly what was wrong. They had to go underneath my house in my crawl space. Did their job and went on their way. I will most definitely be calling them again if I have any more issues..And very nice and polite.. Thank you again..

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Quality+ Professionalism
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fix our tub leaks at an affordable price! If I need any plumbing I’m calling Maxwells.

Plumbing leak detectionFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
BRH2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are super responsive, humble, and effective. They do a great job and they make the customer feel valued and important. I wish more businesses operated like this one.

Plumbing leak repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Brandon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Their team (Hunter and another helper) did an amazing job. Was after hours, came to my house quickly and conpleted the job and was very professional. Would recommend Jordan's plumbing company to anyone.

Plumbing leak repair+ Punctuality+ Quality+ Professionalism
William10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very prompt and courteous They did the work quickly and efficiently

Plumbing leak repair+ Responsiveness+ Professionalism
Eric8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job repairing a cutoff valve that was faulty. Arrived early and not only solved the problem but did preventative work to eliminate the need for future visits. Polite, clean and professional.

Plumbing leak repairFaucet repairToilet repair+ Responsiveness+ Punctuality+ Quality
Deb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jordan is always professional and eager to help us! Known him for years. Would highly recommend.

Plumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Ronda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I’ve used them at least 4 times in the last year and I’ve only had one issue that they fixed immediately and made it right so I’ll always call them! Every one is really nice and answers all my questions, I’m a young woman and know absolutely nothing about plumbing and I always feel like I’ve learned more when they come out!

Faucet installationWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Pat5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had the water line from meter to the house replaced. They were quick and efficient in doing this. Answered my questions, even replanted a fig tree they had to move, great people, pleasure doing business with them

Plumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Dona2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We used Maxwell's for our rental property in another town and they were amazing at communicating with us during the visit to let us know what they found and what repairs need to be completed. Highly recommend!

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism
Gregory10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The guys who showed up were great. Very professional and very respectful and did the job fast and efficiently. My complaint is $290.00 per hour for the visit and double or triple the price for the part. They replaced the import cartridge $90.00. If for not having the part on hand, a 10 minute job. I guess if I…

Plumbing leak repair+ Responsiveness+ Punctuality+ Professionalism
Erina week ago★★★★★

Rating only, no written review.

Reasonable pricePlumbing leak repair
MaryLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $400–600Great pricePlumbing leak repair
Georgia3 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable pricePlumbing leak repair
Helen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Marty7 months ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable pricePlumbing pipe repairOutdoor plumbing system repairPlumbing leak repair
Rachel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Great pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Steve10 months ago★★★★★

Rating only, no written review.

Paid $300–400Reasonable pricePlumbing leak repair
Philip4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $300–400Reasonable pricePlumbing leak repair
DaynaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Brady3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Toilet repairWater heater installationPlumbing leak detection+ Value
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Punctuality+ Professionalism
Jacob6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
RichardLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Punctuality+ Professionalism
james2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installationPlumbing leak repair
Mel4 years ago★★★★★

Rating only, no written review.

Plumbing leak repair
DeeLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing leak repairSewer repair+ Responsiveness+ Punctuality+ Quality

Price

$429-15% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 71%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair53$353–$1.4k
Toilet repair48$239–$680
Plumbing leak repair48$248–$793
Outdoor plumbing system repair41$366–$1.6k
Plumbing leak detection41$205–$630
Faucet repair37$228–$585
Water heater installation35$1.2k–$2.5k
Drain cleaning28$248–$593

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