Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Maxwells Plumbing & Drain logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Maxwells Plumbing & Drain

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #31Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 590 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Maxwells Plumbing & Drain is better than 92% of drain cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Maxwells Plumbing & Drain is better than 90% of drain cleaning services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Maxwells Plumbing & Drain is better than 93% of drain cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Maxwells Plumbing & Drain is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Maxwells Plumbing & Drain for 8 kinds of job.

Maxwells Plumbing & Drain for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$680
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 49 Google reviews tagged “Toilet repair” · showing 20

Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Thanks for responding so quickly some places you have to wait a day or so in emergency, you always coming thru with in a two hour windows for these restaurants me and Wingstops appreciate that.

Paid $400–600Great priceToilet repairDrain cleaning
Orion1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Just as reliable as ever. Arrived promptly and had the job finished in less than 3 hours.

Paid $200–400Reasonable priceToilet repair
Stanley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★

My upstairs toilet was constantly running intermittently and you guys came out and you changed everything out of the toilet but the problem still persist. I’m hearing the toilet filling .

Paid $200–400Not sureToilet repair
Aiden4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Charley Bishop came to my house and did an awesome job fixing the Flange and resetting the toilet. Took extra care to make sure it was not wobbling, and our floor is horrible, so he did a great job with what he had to work with.

Paid $600–800Great priceToilet repair
Margaret4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jordan and his team were responsive, professional, thorough, and completed the job in a timely fashion. Great company! Cody fixed all three toilets that had sand damage. Very easy to work with.

Paid $200–400Reasonable priceToilet repairOutdoor plumbing system repairFaucet installation
Patricia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I'll be dealing with Maxwell plumber. Since 2015 they are very professional and do a outstanding job! Today Charley was here fixed my toilet and located a leak! When I would take a shower! MPD MAXWELL PLUMBING IS TRUSTWORTHY!! THEY ARE THE BEST!❤️❤️❤️

Paid $400–600Great priceToilet repair
JR10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Serviceman Was prompt, did his work fast with precision and very friendly..Highly Recommend..

Paid $200–400Reasonable priceToilet repair
DavidLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

As always Maxwell— their entire staff from the young lady who took the call to Charlie who did such a great job have been professional compassionate and exceptional. Charlie has a great sense of humor as well as being highly talented. We will always call on Maxwell for all our plumbing needs. Of interest this job…

Paid $400–500Great pricePlumbing leak repairToilet repair
Cheryl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a toilet that was constantly running so I called Maxwells. Abby took the call and was very helpful and scheduled service for the next morning. The servicemen were prompt and assessed and gave me a reasonable quote right away. They were in and out within an hour and very professional. Now I have a fixed toilet…

Paid $400–500Reasonable priceToilet repair
RogerLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

excellent service, guys showed up right on time, did a great job, done in a timely manner. thanks!

Toilet repair
GloriaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Yes we had our commode fixed today we were so pleased with Charlie Bishop he did excellent work my family and I recommend for him to come back if we ever need him and I will be recommending Maxwell's plumbing and drain to my family Charlie means the world to us now he cleaned up behind himself and he was very nice…

Paid $200–300Great priceToilet repair
Kitty4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We will never use a different Plumber, we love Maxwell

Paid $400–500Reasonable priceService not listed+ Value
Honcho3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great customer service!! Pleasure to work with Charley

Paid $200–300Reasonable priceToilet repair
Dale2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Had several toilets repaired after 17 years old. They now work better than new. Great communication about arrival times. Professional workers with great attitudes and skill.

Reasonable priceToilet repair
JohnLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Christian was the lead plumber here with one assistant. Chris always explains what he is going to do, told me the cost of each of the three jobs (somewhat high), cleans up after their work and most important he is exceptionally friendly, courteous and just a delight to have in your home working. I love this company…

OverpricedToilet repairFaucet installationService not listed
Jimmy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Professional and courteous service. Quality workmanship.

Paid $300–400Reasonable priceToilet repairPlumbing leak detectionFaucet installation
ShawnLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I have used MDS Plumbing for several years and Jordan Maxwell and his crew are outstanding! Highly recommended them.

Toilet repairPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
ChipLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Arrived on time, gave a quote, repaired, finished.

Toilet repair
Angelica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Highly recommend! They were thorough and very responsive to all my questions.

Paid $700–800Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Christian and Zach were very professional and polite. They left the bathroom tidy as well.

Paid $500–600Reasonable priceToilet repairFaucet installation

Show more toilet repair reviews (29 more) →

Price

$429-15% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 71%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair53$353–$1.4k
Toilet repair48$239–$680
Plumbing leak repair48$248–$793
Outdoor plumbing system repair41$366–$1.6k
Plumbing leak detection41$205–$630
Faucet repair37$228–$585
Water heater installation35$1.2k–$2.5k
Drain cleaning28$248–$593

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