Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%75+18.2Value 14%87+12.3Replies to reviews 7%62+4.4Craft & service penalty98−0.2Momentum penalty83−1.7Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCOREMcCann Plumbing & Heating Anchorage
Anchorage, AK · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 59 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.McCann Plumbing & Heating Anchorage is better than 81% of pipe repair services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.McCann Plumbing & Heating Anchorage is better than 75% of pipe repair services.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.McCann Plumbing & Heating Anchorage is better than 98% of pipe repair services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.McCann Plumbing & Heating Anchorage is better than 87% of pipe repair services.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.McCann Plumbing & Heating Anchorage is better than 83% of pipe repair services.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.McCann Plumbing & Heating Anchorage is better than 62% of pipe repair services.B
62
Reviews for your job
Customers hired McCann Plumbing & Heating Anchorage for 8 kinds of job.
McCann Plumbing & Heating Anchorage for toilet repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$554
All 2 Google reviews tagged “Toilet repair”
MathewLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Don came out and was great. Explained the options to me and did what he said he would do. Will definitely use them in the future.
Toilet repairWater heater installation
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
He came on short notice was able to fix and install new kit. I had another install needed and he was able to do it as well. Highly recommend if your ever in a bind.
Garbage disposal installationToilet repair+ Responsiveness+ Professionalism
Price
$274-43% vs typical pipe repair services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 18%Reasonable 73%Overpriced 9%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing leak repair | 7 | $246–$554 |
| Plumbing pipe repair | 6 | $295–$931 |
| Water heater installation | 6 | $1.4k–$2.8k |
| Water heater repair | 4 | $158–$432 |
| Faucet repair | 3 | $228–$721 |
| Plumbing leak detection | 2 | $173–$503 |
| Toilet repair | 2 | $228–$554 |
| Garbage disposal installation | 2 | $450–$758 |
