Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
McCann Plumbing & Heating Anchorage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%75+18.2Value 14%87+12.3Replies to reviews 7%62+4.4Craft & service penalty98−0.2Momentum penalty83−1.7Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

McCann Plumbing & Heating Anchorage

Anchorage, AK · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 59 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.McCann Plumbing & Heating Anchorage is better than 81% of pipe repair services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.McCann Plumbing & Heating Anchorage is better than 75% of pipe repair services.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.McCann Plumbing & Heating Anchorage is better than 98% of pipe repair services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.McCann Plumbing & Heating Anchorage is better than 87% of pipe repair services.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.McCann Plumbing & Heating Anchorage is better than 83% of pipe repair services.A
83
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.McCann Plumbing & Heating Anchorage is better than 62% of pipe repair services.B
62

Reviews for your job

Customers hired McCann Plumbing & Heating Anchorage for 8 kinds of job.

McCann Plumbing & Heating Anchorage for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 21

All 6 Google reviews tagged “Water heater installation”

Xochitl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

He was quick and very knowledgeable! Thank you!

Paid $200–400Reasonable priceWater heater installationPlumbing leak repair
MathewLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Don came out and was great. Explained the options to me and did what he said he would do. Will definitely use them in the future.

Toilet repairWater heater installation
P2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Huge thanks to Don! My water heater was leaking and he came the same day to replace it. Quick response, friendly, and very professional. I really appreciate the fast rescue! 🙌

Water heater installation
Brittany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend McCann Plumbing & Heating! Don was responsive, efficient, and professional! He answered all of my questions, completed additional repairs that I requested outside the original scope, and still finished the project ahead of schedule. The price of his work was reasonable and my new water heater is working great!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Audra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used McCann Plumbing & Heating services on multiple emergency occasions and always received quick assistance and resolution to the problem. This last visit, they replaced my whole outdated heater/boiler system to an upgraded, much more reliable system. They went above and beyond, addressing other noted…

Water heater installationPlumbing pipe repairWater tank installation+ Responsiveness+ Punctuality+ Quality
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent communication, delivered service as planned and in professional and quick manner. Trustworthy, clean and efficient system install. Would highly recommend.

Customer photo from Nancy's review
Plumbing leak detectionWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality

Price

$274-43% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 73%Overpriced 9%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak repair7$246–$554
Plumbing pipe repair6$295–$931
Water heater installation6$1.4k–$2.8k
Water heater repair4$158–$432
Faucet repair3$228–$721
Plumbing leak detection2$173–$503
Toilet repair2$228–$554
Garbage disposal installation2$450–$758

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