Analyzing 9,888,5089.9M ReviewsFor 27,85827.9K Experts

Experts Reviews · Company report
McCloud Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%94+24.5Value 15%95+14.5Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

McCloud Services

Cedar Rapids, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #129Position by Experts Score among all companies we track in this category. of 389 wildlife removal services · 5.0★ from 125 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.McCloud Services is better than 96% of wildlife removal services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.McCloud Services is better than 94% of wildlife removal services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.McCloud Services is better than —% of wildlife removal services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.McCloud Services is better than 95% of wildlife removal services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.McCloud Services is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.McCloud Services is better than —% of wildlife removal services.–
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Reviews for your job

Customers hired McCloud Services for 8 kinds of job.

McCloud Services for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$71–$139
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#116 / 235
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Bug & insect extermination”

Teresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Brad is A-1! He explained the whole process to me. He answered all of my questions. He educated me on all kinds of information about insects, rodents and pesticides. We are looking forward to having good pest control! Thank you, Brad!

Paid $160–180Reasonable priceRodent exterminationBug & insect extermination
Larry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent & friendly service!

Paid $1–20Reasonable priceBug & insect extermination
Brooke1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Geoffrey is a pleasure to work with and very professional. Keeps us well informed and covered.

Not sureHornet & wasp exterminationRodent exterminationSpider extermination
Tyler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Have worked with Ben and Terminex/McCloud for several years. Treats us well! He cares about your service. Professional and friendly! Thanks for everything!!

Paid $80–100Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
Lynn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very satisfied with the service I receive from Terminix. Technician Jeffrey is professional, friendly, knowledgeable, prompt, respectful and so much more. He is skilled not only in the work he does, but outstanding in customer service for your company. Highest rating possible!

Paid $60–80Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Trina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Ben is always helpful and answers our questions thoroughly. Our home hardly ever has an issue and we feel confident!

Paid $60–80Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Dozzy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Geoffrey pays close attention to detail. He sprays every nook & cranny. He’s very friendly.

Paid $80–100Great priceGeneral pest inspectionBug & insect extermination
Bryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always great service and results.

Paid $80–100Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Cheryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our Terminix man that comes to Alexandra Apts. Is amazing and dependable . I appreciate how honest and hard working he is .

Not sureBug & insect extermination
Jedn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have used Terminex for years for bug control. Our Tectnician, Ben, does a thorough job, is friendly and always checks in to see if we have spotted any concerns since our last application. We are on a schedule of every 2 months.

Bug & insect extermination
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our pest technician, Chad, does an awesome job! Always friendly, knowledgeable, and professional. Bait traps and equipment are checked regularly and any issues reported immediately. Excellent service!

Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Great priceGeneral pest inspectionBug & insect extermination
Victoriaa year ago★★★★★

Rating only, no written review.

Great priceCockroach exterminationBug & insect extermination
PhillipLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $60–80Reasonable priceRodent exterminationSpider exterminationBug & insect extermination
Marka year ago★★★★★

Rating only, no written review.

Not sureRodent exterminationGeneral pest inspectionBug & insect extermination

Price

$86-21% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 48%Overpriced 2%Not sure 24%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection36$63–$128
Rodent extermination28$79–$323
Bug & insect extermination15$71–$139
Spider extermination9$61–$136
Ant extermination6$79–$246
Cockroach extermination4$81–$199
Home inspection3$71–$173
Hornet & wasp extermination3$83–$246

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