Analyzing 9,888,5089.9M ReviewsFor 27,85827.9K Experts
Google reviewers rate McCloud Services 5/5 based on 125 reviews, with the owner responding to 98% of feedback. Customers frequently praise the technicians for their punctuality, friendly demeanor, and detailed explanations regarding pests and preventive measures. Recurring themes include effective treatments for insects and rodents, as well as prompt communication and follow-up after visits. One common criticism involves missed appointments and difficulty locating customer accounts following a transfer from another franchise.
Data from Google, last updated November 8, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
125 Google reviews we collected
Phrases our text analysis found in 80 written reviews
Price verdicts customers left with their Google review
Middle half of what 27 customers paid ($58–$116) · gold mark = category median.
How often each topic comes up in the written reviews
We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is thorough with every treatment and makes sure to check in at the end of the visit.”
“We get friendly, fast and effective service every time.”
“Geoffrey was on time, very friendly, and explained what he was doing and how it would help to get rid of our carpenter ant problem.”
“He explains things to us in easily understandable language.”
“I would highly recommend them if you are looking for pest control services.”
“He is genuine, extremely knowledgeable, detail-oriented, and always goes above and beyond!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired McCloud Services for 8 kinds of job. Pick one to see what they paid and said.
Brad is A-1! He explained the whole process to me. He answered all of my questions. He educated me on all kinds of information about insects, rodents and pesticides. We are looking forward to having good pest control! Thank you, Brad!
The service tech Geoffrey was professional, knowledgable and friendly Too early to tell how well the application works
Have worked with Ben and Terminex/McCloud for several years. Treats us well! He cares about your service. Professional and friendly! Thanks for everything!!
Ben has done a great job for us for years Highly recommend to anyone. Professional, friendly, and punctual.
Ivan was professional, knowledgeable, and extremely thorough during the service visit. He took the time to explain everything clearly and made sure all my concerns were addressed. His attention to detail and friendly attitude made the entire experience stress-free. I truly appreciate his excellent customer service…
Very satisfied with the service I receive from Terminix. Technician Jeffrey is professional, friendly, knowledgeable, prompt, respectful and so much more. He is skilled not only in the work he does, but outstanding in customer service for your company. Highest rating possible!
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 36 | $63–$128 |
| Rodent extermination | 28 | $79–$323 |
| Bug & insect extermination | 15 | $71–$139 |
| Spider extermination | 9 | $61–$136 |
| Ant extermination | 6 | $79–$246 |
| Cockroach extermination | 4 | $81–$199 |
| Home inspection | 3 | $71–$173 |
| Hornet & wasp extermination | 3 | $83–$246 |
5.0 ★★★★★ 125 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ben is always a wonderful person to chat with and always takes care of our concerns!
Thank you for choosing us for your pest control needs. We love hearing from our valued customers and look forward to providing top-notch service.
Always top notch services.
Your positive review makes our day! We look forward to serving you again soon.
Brad is A-1! He explained the whole process to me. He answered all of my questions. He educated me on all kinds of information about insects, rodents and pesticides. We are looking forward to having good pest control! Thank you, Brad!
We're constantly striving for excellence. Thanks for the positive review!
McCloud takes care of our office. I have never had a bad experience! We get friendly, fast and effective service every time. If I have to contact them after a visit, they respond right away and are always pleasant to deal with. I would highly recommend them if you are looking for pest control services.
Your positive review makes our day, Terri Moore! We look forward to serving you again soon.
Boone did a great job taking care of the animals
Thank you for choosing us for your pest control needs. We love hearing from our valued customers and look forward to providing top-notch service.
Geoffrey was on time, very friendly, and explained what he was doing and how it would help to get rid of our carpenter ant problem. He made recommendations that we could do ourselves to help what he did to be more effective, including pointing out areas that insects and mice may be getting in. The service was today, so I can't speak to how well it worked yet.
Hi Britny Swales, thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark!
Our service tech is always very friendly. He makes sure to ask if we have had any issues for him to follow up on. He is thorough with every treatment and makes sure to check in at the end of the visit.
We're constantly striving for excellence. Thanks for the positive review!
The service tech Geoffrey was professional, knowledgable and friendly Too early to tell how well the application works
Your satisfaction is our priority! Thanks for the amazing review, Pam Kuehl.
They do good work. They're always here when we need them.
We're thrilled you had a great experience! Thanks for being a customer!
I love Terminix!!! They’ve been great to have monthly at our restaurant!
Your positive review is the best compliment! Thank you for being a customer.
Analyzing 9,888,5089.9M ReviewsFor 27,85827.9K Experts
