Analyzing 9,888,5089.9M ReviewsFor 27,85827.9K Experts
Customers frequently praise technicians for being punctual, thorough, and knowledgeable, noting clear communication regarding treatments and prevention strategies. Recurring themes include friendly, professional service and efficient handling of various pests. However, some reviews criticize inconsistent office communication, such as missed calls or lack of follow-up, while others report ineffective treatments or rude interactions with specific staff members.
Data from Google, last updated November 8, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
Bar = this company · dark tick = category median.
595 Google reviews we collected
Phrases our text analysis found in 372 written reviews
Price verdicts customers left with their Google review
Middle half of what 189 customers paid ($83–$168) · gold mark = category median.
How often each topic comes up in the written reviews
We read 372 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our technician was fantastic, He was very knowledgeable, thorough, and professional.”
“Rawson did an excellent job explaining what he was going to do, and then he proceeded to do he job to get rid of our ant problem.”
“Easily one of the worst customer service experiences I’ve had, and it was entirely due to an employee named Billy.”
“Yearly termite inspection was prompt and professional.”
“Very professional and courageous, explained everything they were doing and answered all the questions I had for them!”
“We are very happy with our service and would highly recommend Trey and D&R.”
“Since I called them, they've controlled both problems with twice-a-year visits that are reasonably priced and I never notice any chemical smells at all.”
“They always show up when scheduled, are great and trustworthy!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired D & R Pest Control for 8 kinds of job. Pick one to see what they paid and said.
5 stars is not a high enough review. Our technician was fantastic, He was very knowledgeable, thorough, and professional.
Timely, efficient and trustworthy. We have used them for years and would recommend.
Zac was early, identified the bees that were nested in the backyard and applied the necessary steps to exterminate. Clear communications view text and email.
Very informative and courteous. He answered all my questions and explained exactly what he was treating and look for today.
This company was and is amazing!! The tech that came out was sooo nice and personable, friendly, nice to the dogs. Explained everything so well. Will be scheduling again!
Did a great job removing a wasps nest polite and a good communicator! Would definitely use their services again
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 127 | $63–$128 |
| Rodent extermination | 68 | $79–$323 |
| Hornet & wasp extermination | 53 | $83–$246 |
| Spider extermination | 51 | $61–$136 |
| Ant extermination | 44 | $79–$246 |
| Termite inspection | 28 | $86–$371 |
| Cockroach extermination | 10 | $81–$199 |
| Bed bug extermination | 5 | $173–$426 |
5.0 ★★★★★ 595 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Rawson is great. Communication from main office is not as good.
very thorough and friendly!
Thank you for your kind words! It's great to hear that you found our service thorough and friendly.
5 stars is not a high enough review. Our technician was fantastic, He was very knowledgeable, thorough, and professional.
Thank you for your wonderful feedback! It’s great to hear that our technician provided you with such knowledgeable and thorough service. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience.
Trey was a very friendly person. He did a very efficient job. He checked everything. He checked for termites and found none. We are glad we use D&R Pest Control
Thank you for your wonderful feedback! It's great to hear that Trey provided you with friendly and efficient service. We're pleased that he was thorough in checking for termites and that you are satisfied with your experience. Your support means a lot to us!
D & R is a reputable pest control company. They have the knowledge about ridding your property of unwanted bugs and critters. They care about safety also. I have been impressed with all technicians that have serviced our property
Thank you, Margaret. We value your business and sharing your experience with others. See you next time.
Great help in explaining what could be done in our situation
Thank you for your feedback, Randy! We're glad to hear that our team was able to provide helpful explanations regarding your situation. If you have any more questions or need further assistance, feel free to reach out.
Excellent service! Zac was efficient and very personable. Thrilled to have D&R in our lives! Goodbye spiders!!
Thank you for the fantastic review, Amelia! It’s great to hear that Zac made such a positive impression with his efficiency and personable approach. We’re glad to be part of your solution for those pesky spiders! Your satisfaction means a lot to us.
Professional and great service!
Thank you for your fantastic rating, Tiffany! We're delighted to hear that you found our service professional and effective. Your satisfaction means a lot to us!
The exterminator is always very friendly and knowledgeable! Thank you for the great service!
Thank you for your kind words, Jonathan! We're delighted to hear that you found our technician friendly and knowledgeable. Providing great service is our priority, and feedback like yours makes it all worthwhile.
Timely, efficient and trustworthy. We have used them for years and would recommend.
Thank you for your kind words, Lori! It's wonderful to hear that you find our service timely, efficient, and trustworthy. We appreciate your loyalty over the years and your recommendation means a lot to us.
Analyzing 9,888,5089.9M ReviewsFor 27,85827.9K Experts
