How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%47+11.4Value 14%77+10.9Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREMcGann & Chester Towing and Heavy Duty
Munhall, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #124Position by Experts Score among all companies we track in this category. of 144 towing services · 4.6★ from 2,284 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired McGann & Chester Towing and Heavy Duty for 8 kinds of job.
McGann & Chester Towing and Heavy Duty for car towing
Clear ✕All 301 Google reviews tagged “Car towing” · showing 220
I was informed I would have to wait more than 20 minutes. Other people said they had to wait hours from previous orders. Your driver today showed up exactly 20 minutes. The driver was very cordial and professional. Thanks for your service.
Very friendly. They are doing their jobs well. Its not always pleasant having your car towed but they offer 24/7 pickup which is convenient. Very easy to work with.
Fast service on time
A great ending to a not great situation
Absolute professionals! Every single time!
Poor communication and inability to empathize with my situation
My boyfriend’s car required a tow and the person who answered the call was friendly, pleasant, and very helpful in setting up the tow. It was also very timely (within 30 minutes) of the call that the truck was able to tow the vehicle. The driver was also incredibly efficient and safe in towing the car back to our…
Illegally towed by this company despite expired no parking sign next to my car and the new signs put up by A FOLINO CONSTRUCTION less than the 48 hours required by City of Pittsburgh Department of Mobility and Infrastructure. Employees were polite but illegal business practice unfortunately makes this rating necessary.
Prompt, actually early to pick up. Very courteous clean cut and had a really nice rig. Great gob !
They were really nice and I went upon them opening. Very professional and respectful. Very nice atmosphere altogether..
Driver really polite and knowledgeable on towing our Tesla.
Chuck bailed me out of a hard time and made it a bearable day again. Thank you, Chuck.
I needed my car towed to the dealership today. The service was easy to set up and the person whom I spoke to on the phone was very kind. The price was reasonable for the service. My car made it to its destination with no issues!
Awesome guy, super friendly and amazing job with the tow. Dude deserves a raise and a nice bonus!
Towed my SUV on a flatbed to Rohrich Lexus body shop.
The service was super efficient. The driver was very helpful, professional and friendly
Came quickly , was efficient and personable.
When you need a towing service, it’s a rough day, and this whole experience was smooth and easy. Thank you for the professionalism and friendliness.
Came on time. Very friendly driver. Took care of my truck as he loaded it.
Driver arrived quickly, efficiently and professionally got my car on the flatbed. Double checked my contact info to insure good communication with repair facility. Very friendly and helpful.
I have a new 2026 Tesla and I hit a pothole. I have a flat tire. Within one hour of calling roadside assistance, Eugene showed up. He was pleasant, knowledgeable and easy on the car. He gave me a lift to brisgeville Tesla repair store with the car. I give him a 5 out 5. Thanks Eugene!!!
I had a great experience with McGann & Chester towing. They were professional, timely, and got my car where it needed to be.
Jeff M was wonderful!! He was so friendly and helpful with our tow. I would definitely recommend this company and Jeff if I ever need towing service again.
Tow was a bit pricey but comparable to other quotes I got. They were a bit late to arrive but did communicate that and the driver was very friendly and helpful as we're the staff on the phone.
Excellent service and experts at the wheel. Towed a whole school bus out to the sticks from Pittsburgh, and parked where I needed it, even in a difficult spot. They weren't my closest option, but gave me the best price and the best customer service.
Frank was the man
Needed a company van removed from a dealership as they were unable to repair the vehicle. Reached out Chester McGann and they had to us within two hours of our request. That my friends is service.
Excellent Service
They were able to get my car towed in a reasonable time frame I am very impressed since I had tried getting it towed through my insurance for 3 days with no luck
Went very smooth very nice & response time great with weather problems
Great service !! Very informative on vehicle an what is going on on during tow thanks again
Greatest towing company I have ever done business with. None better.
Excelente Service
Driver was nice. He called as he was pulling up so i could meet him outside. He knew where to take it and even complimented me on my truck.
Driver was prompt, knowledgeable and friendly.
Tow truck driver was great and somehow got my dead truck to start much thanks.
Thank you all very much
You guys are great! Quoted 20 minutes, arrived in less than 10. Got us loaded and home safe and warm.
He did a great job. He was an excellent communicator very professional first time I’ve encountered someone like that in this service. He did a great job.
Called Mcgann for a tow ,20 mins they were hooking me up, great 👍
Very professional, friendly and delivered the car to our business with no problems.
The gentleman was very sweet and I showed him the metal in my tire and he stated he thought it was the band broke. It was my fiancés thoughts also.
We’ve had towing services by McGann & Chester twice in the last 4 years. One emergency after a collision and one scheduled tow after a breakdown. Dispatch staff are friendly and services are efficient. Roadside crew are knowledgeable and helpful in assessing possible issues. Highly recommend!
Driver kept in contact with us during the pick up and delivery of our vehicle.
Eugene was amazing and very professional.
It's a dark day when you have to tow your car somewhere - but this was as pleasant as an unpleasant experience can be. The dispatcher was kind, and the tow truck driver was helpful - he in fact told me I could likely submit my tow to insurance for reimbursement since it was due to injury to my car outside of my…
They over charge and are rude
Tower was professional and great at solving a difficult tow situation
My husband and I had an outstanding experience with McGann & Chester towing yesterday! From the moment we called their customer service, Rob, was friendly, professional, and reassuring. The driver, Chuck, arrived quickly, handled our vehicle with great care, and made the whole process stress-free. A McGann & Chester…
Chuck was great and very helpful! Def recommend this service and if you’re stranded, Chuck is your guy!
The truck got there within 20 minutes of me calling and they were able to suggest a place to get my tires repaired. Professional and friendly.
Stress reliever and good at what they do! best price ive seen! Very happy guys thank you
After waiting over 3 hours for AAA, these guys rescued me within 30 minutes of my call. Driver was very professional and had a lot of great stories. He also filled out all of the paperwork that I would need to get reimbursed. I would highly recommended this company to anyone.
Once they stopped trying to overcharge me the service was great
Ray did an awesome job for me today, he was a huge help. Great customer service!
Very friendly and helpful. They also arrived in a timely manner.
Prompt, professional and helpful!
Very quick service!
Transported my classic car from body shop after being repainted . Excellent service all the way!
The driver managed to get into a very tight spot to retrieve my vehicle, was very professional and courteous. I would use them again.
Punctual professional and friendly… the man today was very nice and got my van out of an awkward parking space. Would recommend anytime
Having a flat tire to start your morning is a very unpleasant experience. But what made the day significantly better was having a tow truck driver as friendly, personable and professional to make the experience less unpleasant. From taking great care of getting the car on the truck bed, to providing an engaging…
Talmin, was extremally professional and courteous. He had my truck on the flatbed in 5 minutes and was chained and gone shortly there after!
Tim the driver was wonderful. Company in general is great. Highly recommend
Talmin is the MVP! Deer hit my car and needed a tow to the dealership and Talmin showed up and was just the best! Took care of everything and just put me at ease with my car being in good hands. 5 stars. 10/10. 100% would call McGann and Chester again if I needed a tow as long as Talmin comes out because he was fantastic! Give this man a raise!
Very, very, good service. On time and helpful.
Driver & dispatch were great! Very professional..
Fast, professional tow, with top tier attention to detail. Work in the automotive industry and professionalism, recognizes professionalism. Would recommend to anyone.
Outstanding! Knew the area and where the vehicle was parked. Arrived well ahead of schedule. Hardly any waiting time. Quick to load and unload, too. Highly recommend using this company.
I was in a horrible car accident on the parkway. My truck was flipped over and pinned against the wall. Billy was soooo nice and told me how blessed it was for me to be alive and he made sure I was safe. I really appreciate him and your company. Thank You
I had the worst customer service experience when I was getting my towed car back. Very DISRESPECTFUL and UNPROFESSIONAL employees. Finding my car seemed the least of their concern as if it is just a 1-cent coin. I went multiple times to check if my car was there and they did not check the whole registry. Lack of…
Very polite
The driver was professional and courteous. He knew his job and dud it well.
I was in an accident and waiting over 4 hours for a different tow truck, called McGann and they were there within the hour of calling to be picked up, even at 12:30 at night they were still quick and personable. Will call again if tow services are needed.
Best experience I could have hoped for. Kind, fast and thorough. Will use for every tow.
Very quick and efficient!!
I was having a terrible day! Stuck on the highway for 5 hours! Your driver changed my bad experience into a positive experience! He was Extremely Polite, Professional, Personable, and an Overall Good human being! Please thank him again and God Bless! Vince
Real nice
I called several local places and was given the run around with giving me times, or not wanting to tow something to the other side of the city... or had no shows before I called these fine folks. They showed up within an hour of me calling them. Keith, the driver called / texted when he was on his way and let me…
My car was stuck in a parking garage. And they were the only ones willing to do the job! I appreciate everything they have done! My car is at the dealership!
Great people. Easy to deal with.
Wonderful customer service. Able to give us a quick quote and delivery timely services. The truck driver was also friendly and able to call to update us on arrival time. Would recommend and use again!
Got on site at the time they said, got the vehicle ready, on the truck and on the way to the shop in a short time.
Professional, prompt, friendly and helpful.
The driver was awesome. Very helpful finding out where to drop the broken down rental car.
I can't say enough good things about the people of McCann & Chester. Casey who helped me make the tow truck arrangements to Talmin, my driver, who took perfect care of me and my vehicle. If you need a tow these people are terrific This place is top notch from the office staff to the nice people who work in the…
Very professional service. Truck driver called ahead of time and provided time of arrival, arrived exactly on time, very quickly loaded and secured the car on truck and delivered to the service center.
They showed up quickly and took the truck where it was to go. Couldn't have been better Thanks
I had a fantastic experience with this tow. I needed to have my car towed to a dealership in the snow, he was very accommodating, patient and polite. I especially appreciated his promptness and communication. Could not have had a better experience, would definitely recommend this company!
Very experienced
Amazing!!! So nice and super helpful!!! Literally the best experience I have had!
They came for the car and towed it to the shop no problems. Serviceman was courteous and kind. Great experience!!
Towed my recovered stolen car; then towed it to my garage for repairs.
Driver was quick and efficient.He was also a nice guy. Gave me some good advice and made me feel better after just crashing my car.
Incredible service. Very professional and affable guys all the way around from Ryan who answered my call to the two gentlemen who helped towed my car. Would recommend to anyone
Great tow company, very friendly and knowledgeable. Driver was a great help!
Great service and friendly staff.
Great service and fast response.
Having used the other towing companies that spontaneously appear in Pittsburgh following an accident, I really appreciate the courtesy and professionalism of McGann and Chester's drivers.
I requested tow services at 4pm and J & E Towing was initially the company that was sent to me I waited until 1045 pm and they cancelled it. McGann & Chester was then called and they picked up my car within 20 mins! Thank you guys
They were extremely kind, accommodating and reasonably priced. I would highly recommend!
Great
Excellent driver
Driving was very good and polite. Forgot my key fob in the door of the truck he was going to tow for me and brought it to the door for me.
Craig Quinn, my tow driver last night, Sunday night in downtown Pittsburgh, was my night in shining armor. I just moved here a few short weeks ago, on my way home from Pittsburgh airport I had a collision on a Sunday night right after the Pittsburgh Steelers game. I have never felt more alone in a brand new city,…
They were very quick and courteous. The driver called to let me know when he arrived.
Did everything as expected. Good communication s with owner of vehicle
Very conscientious and profesdional
My car wasn’t working so I called this company to have it towed to the auto repair shop. They immediately assigned me someone who would get there in two hours and also gave me a quote and explained it. I found the price very reasonable since my car was in a basement garage and it was going to be a challenge getting…
They came when AAA dropped the ball while I had to pay outside of coverage for it, it saved me hours of wasted time. Driver was very friendly.
Extremely professional. Kept me updated on the status of my vehicle. The driver was friendly and was a total professional. Highly recommended!
Great service! Very fast! Talmin was very professional and informative! 100% recommend when in a bind!
They did a fine job, showed up very fast, in just above 1/2 hour, the driver knew what he was doing and loaded my car and delivered it to TESLA in around one hour.
Reliable, efficient.
Did not wait long at all was broke down in a dangerous spot on the parkway west Tow truck driver was fantastic Great driver looked out for my safety
Prompt and professional service. I have used them a few times for tows and have been very pleased. Will definately use them again.
Had a container of my Boss abandoned by a driver they got it towed back to the place it was picked up at very prompt service!!!
They really got me out of a pickle and I’m super grateful for their help
I've never had to call for a tow, but I did today. I called and spoke with Butch who was so nice and very thorough. He took all my info, told me how much it would cost and it would be about two hours. And they were here in two hours. The driver, Chuck, called when close by. He expertly maneuvered his tow truck in…
Had an accident, car towed, and Jay helped me out on a rainy night.
DO NOT use this towing company unless you want your vehicle damaged !!!!
Professional, on time as stated, courteous - Customer service has suffered due to a shortage of workers, leaving businesses to hire and keep bad employees with poor work ethics. I’m glad to see this business has maintain a standard.
Jay the tow truck driver was great i got into a accident where i got rear ended state troopers got me a tow and he even gave me a ride home excellent service and very friendly i would highly recommend
Incredibly difficult to deal with. Absolute price gouging on a 3 mile tow then held vehicle hostage over a weekend with special rules. A complete disregard for customers because of their kickback deal with the city. Avoid them at all costs
Great and super quick.
The truck arrived quickly, and the driver was professional, courteous, and knowledgeable. I highly recommend McGann & Chester Towing.
It's all a scam - they just want your money
Super great. Very helpful. Very nice ! Affordable.
I called McGann & Chester to tow my car downtown. They answered quickly & had a tow truck within 40 minutes. Jay was awesome, kind, and efficient with towing my car. I highly recommend using them if you need a tow!
Really bad morning got alot easier when Jay pulled up. Car needed pulled out of a ditch and with these Pittsburgh hills, I didn't make it easy on him. I'm happy to give McGann and Chester my business now and in the future. Thanks again Jay.
Great and friendly service
McCann &Chester Towing made a bad experience bearable. The driver was able to tow my car from a garage on the North Shore and get it home safely. I recommend.
My driver was Mr. Boo. What a great individual indeed. Knowledgeable, on time, company man through and through. He could have left as we were waiting for keys but he waited. I will request him again.
Excellent service. I called billy he sent the truck there in 15 minutes. The driver was very polite and professional. Great local family owned business. Thanks
Had a great experience. Nick was awesome, took care of my issue when another company couldn't. He went above and beyond. Excellent customer service and professional. They know what they are doing.
Every time I need them they are there. They are always willing to help me with anything. Great company and great people.
The rate was a little higher than expected but the driver, Mr. Boo, was professional and courteous to me through the whole affair. The man deserves a raise!
Got a recommendation from a friend of mine who works in a high position in the auto repair field. He suggested this place citing good reviews from stores he services. Can confirm. They were early and professional.
They were fantastic and helped us get our car to the service station.
Great experience using McGann's. Boo our tow driver was knowledgeable and very helpful.
If the cops take your car in the city the rates are amazing
Towards car from busy part of the city to residential
Got my big tractor trailer towed to a repair shop
Mr. Boo is the man.
Very professional and friendly. My wife was T-boned in my truck. They came at the request of Pittsburgh Police and myself. I had access to my truck in there lot the next day and nothing was missing. Anything of value was still in what was left of my Ram.
Excellent service!
They were good and fast service.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 299 | — |
| Special vehicle towing | 273 | — |
| Local hauling | 69 | — |
| Long distance hauling | 28 | — |
| Battery service | 17 | — |
| Car lockouts | 14 | — |
| Tire change | 8 | — |
| Battery | 6 | — |
