Andr3w215 RoC1 reviewTotal number of Google reviews Andr3w215 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas quick and personable 🙌🏻
- Price assessment: Not sure
- Services: Car lockouts
McGann & Chester Towing and Heavy Duty
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%47+11.4Value 14%77+10.9Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#124 of 144 towing servicesPosition by Experts Score among all companies we track in this category. · better than 14%
4.6 ★★★★★ 2,284 Google reviews · 24 photos
85%five-star reviews
4.58★last 12 monthsAverage stars on reviews from the last 12 months only.
7.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Oct 2026latest review
McGann & Chester Towing and Heavy Duty at a glance
Customers frequently praise the company for its punctuality, noting that drivers often arrive within twenty to thirty minutes of a call. Reviewers also highlight the friendly, professional, and knowledgeable demeanor of the staff, as well as the ease of communication during the towing process. However, several low-star reviews criticize the business for allegedly towing vehicles illegally without proper signage and for poor customer service experiences, including rude interactions at the front desk and difficulty reaching staff by phone.
- Google rating: 4.6 out of 5 from 2,284 reviews (85% five-star).
- Reviews on this page: 2,284 Google reviews (1,178 with written comments, 79 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: October 30, 2026.
- Service: Towing Service serving Munhall, Pennsylvania.
Data from Google, last updated November 3, 2026.
Score profile vs other towing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.McGann & Chester Towing and Heavy Duty: 63/100 on this factor. Category median: 91.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.McGann & Chester Towing and Heavy Duty: 47/100 on this factor. Category median: 87.C
47
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.McGann & Chester Towing and Heavy Duty: 93/100 on this factor. Category median: 99.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.McGann & Chester Towing and Heavy Duty: 77/100 on this factor. Category median: 100.B
77
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.McGann & Chester Towing and Heavy Duty: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.McGann & Chester Towing and Heavy Duty: 100/100 on this factor. Category median: 69.A
100
Bar = this company · dark tick = category median.
Star ratings
2,284 Google reviews we collected
- 5 stars1,95185%
- 4 stars894%
- 3 stars362%
- 2 stars231%
- 1 star1858%
Praise vs complaints
Phrases our text analysis found in 1,178 written reviews
- Praise1,43692%
- Complaints1338%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price3126%
- Reasonable4033%
- Overpriced1210%
- Not sure3831%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude58037%
- Speed & response39225%
- Quality & results24315%
- Would recommend1389%
- Price & value1157%
- Communication614%
- Honesty & trust403%
What customers talk about
We read 1,178 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were fast, communication was great and the techs were friendly and knowledgeable”
“Hopefully management can talk to her about her condescending disposition.”
“Chase came quick and fixed another mechanics bad job”
“Very slow service, and absolutely no waiting room or chairs even though there was a line out the door, making customers have to wait out in the elemen…”
“Awesome guy, super friendly and amazing job with the tow.”
“But now my car sounds like they damaged my muffler or exhaust.”
“I would definitely recommend this company and Jeff if I ever need towing service again.”
“So if you're looking for someone to jerk you around and leave you hanging during a crisis, I recommend McGann & Chester”
“Very friendly and reasonable price for the distance.”
“VERY BAD EXPERIENCE ALONG WITH OVER CHARGING FOR THERE SERVICE.”
“Double checked my contact info to insure good communication with repair facility.”
“Poor communication and inability to empathize with my situation”
“Mcgann and Chester are one of the most reliable and reputable tow companies around the employees of the company are very compassionate and helpful and…”
“Do not trust them with your car — they do not care what happens to it.”
People customers mention
- Pittsburgh 31 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired McGann & Chester Towing and Heavy Duty for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I was informed I would have to wait more than 20 minutes. Other people said they had to wait hours from previous orders. Your driver today showed up exactly 20 minutes. The driver was very cordial and professional. Thanks for your service.
Car towing
MikhailLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
Illegally towed my vehicle. My vehicles wasnt blocking anything, there were no signs, and the area was even residential. I can guarantee they would off refused to tow my vehicle if it was a bmw, but seeing as i clearly cant afford a lawyer cause i was living out of my car, all they saw was free dollar signs when…
OverpricedService not listed
Sterling10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
They were fast, communication was great and the techs were friendly and knowledgeable
Great priceSpecial vehicle towingService not listed
DanielleLocal Guide · 179 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very friendly. They are doing their jobs well. Its not always pleasant having your car towed but they offer 24/7 pickup which is convenient. Very easy to work with.
Reasonable priceCar towing
Shannon12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
The customer service at this place is beyond poor. You would expect the people picking up their cars to have a worse attitude than the people holding their cars, but no. The woman working the front desk at 3pm on 9/20 is by far rudest most insufferable woman I have ever had to deal with. Hopefully management can…
R1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Professional and extremely knowledgeable drivers. Best in Pittsburgh. Thanks again for your timely response.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 299 | — |
| Special vehicle towing | 273 | — |
| Local hauling | 69 | — |
| Long distance hauling | 28 | — |
| Battery service | 17 | — |
| Car lockouts | 14 | — |
| Tire change | 8 | — |
| Battery | 6 | — |
Compare with
Photos
Customer reviews
4.6 ★★★★★ 2,284 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Justin Barrowcliff2 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSolid communication. Good overall experience
Hannah McGovernLocal Guide · 14 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery kind and helpful folks all around!
Response from the owner · a week ago
Thank you for your kind review! At McGann & Chester Towing, we take pride in providing friendly, professional, and reliable towing and roadside assistance services. We truly appreciate your support!
Dan Aiello2 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was informed I would have to wait more than 20 minutes. Other people said they had to wait hours from previous orders. Your driver today showed up exactly 20 minutes. The driver was very cordial and professional. Thanks for your service.
- Services: Car towing
Response from the owner · a week ago
Thank you for your great review! At McGann & Chester Towing, we take pride in providing prompt, reliable towing services and professional customer care. We're glad our driver arrived quickly and made your experience a positive one. We appreciate your trust and support!
Mikhail SchipaniLocal Guide · 18 reviewsTotal number of Google reviews Mikhail has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIllegally towed my vehicle. My vehicles wasnt blocking anything, there were no signs, and the area was even residential. I can guarantee they would off refused to tow my vehicle if it was a bmw, but seeing as i clearly cant afford a lawyer cause i was living out of my car, all they saw was free dollar signs when they later auction of my only valuable possession to someone for thousands less then it is worth. I STILL OWE MONEY ON THIS VEHICLE, OVER 10k and these scumbags with the cities blessing are gonna auction it probably for only a couple k. Which services did i get? i got my vehicle legally stolen by bandits with with city of pittsburghs blessing. I clearly cant afford a lawyer so having a tow truck means you can legally steal cars and all there possessions inside.
- Price assessment: Overpriced
- Services: Service not listed
Sterling Willis10 reviewsTotal number of Google reviews Sterling has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were fast, communication was great and the techs were friendly and knowledgeable
- Price assessment: Great price
- Services: Special vehicle towing, Service not listed
Response from the owner · 6 months ago
Thank you Sterling, we are glad you had a wonderful experience with us!
Danielle TaylorLocal Guide · 179 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly. They are doing their jobs well. Its not always pleasant having your car towed but they offer 24/7 pickup which is convenient. Very easy to work with.
- Price assessment: Reasonable price
- Services: Car towing
Response from the owner · a week ago
Danielle, thank you for your kind review! At McGann & Chester Towing, we strive to provide friendly, professional towing services and convenient 24/7 vehicle pickup. We're glad our team made your experience easy and appreciate your support!
Richard WhiteLocal Guide · 32 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat driver! Very polite and quick service!
- Price assessment: Not sure
- Services: Special vehicle towing
Response from the owner · 3 weeks ago
Thank you for the wonderful 5-star review, Richard! We're happy to hear that our driver provided prompt, courteous, and professional service. At McGann & Chester, we know how important it is to have dependable towing services when you need them most. We'll be sure to share your kind words with our team. We truly appreciate your business and thank you for choosing McGann & Chester!
Paul McKenzieLocal Guide · 10 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you !!!
Response from the owner · 3 weeks ago
You're very welcome, Paul! Thank you for taking the time to leave us a review. At McGann & Chester, we take pride in delivering reliable towing and recovery services with a focus on customer satisfaction. We appreciate your support and are always here when you need us!
john harmerLocal Guide · 13 reviewsTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChase came quick and fixed another mechanics bad job
Response from the owner · 3 weeks ago
Thank you for the 5-star review, John! We're glad Chase was able to respond quickly and get the job done right! Our McGann & Chester road service team takes pride in providing prompt, knowledgeable, and dependable roadside truck repair to get our customers safely back on the road. We'll be sure to pass along your kind words to Chase. We truly appreciate your business and your confidence in our team!
Business details
- Address: 700 Hargrove St, Pittsburgh, PA 15226
- Phone: (412) 381-9400
- Website: mcgannandchester.com
- Service area: Munhall, PA