Towing service · Munhall, PA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%80+19.4Value 14%51+7.2Replies to reviews 7%50+3.5Craft & service penalty84−1.6Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#113 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 22%
4.8★★★★★379 Google reviews · 24 photos
92%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the company's quick arrival times, professional demeanor, and clear communication regarding vehicle status. Recurring themes include friendly staff interactions and the handling of various towing scenarios, from minor accidents to long-distance transports. However, low-star reviews consistently criticize the pricing, describing fees as excessive or predatory, and note that final costs often exceed initial estimates due to undisclosed charges for return trips or storage.
Google rating: 4.8 out of 5 from 379 reviews (92% five-star).
Reviews on this page: 379 Google reviews (266 with written comments, 7 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 30, 2026.
Service: Towing Service serving Munhall, Pennsylvania.
Data from Google, last updated November 3, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Tag Towing & CollisionTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tag Towing & Collision: 87/100 on this factor. Category median: 91.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tag Towing & Collision: 80/100 on this factor. Category median: 87.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tag Towing & Collision: 84/100 on this factor. Category median: 99.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tag Towing & Collision: 51/100 on this factor. Category median: 100.C
51
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tag Towing & Collision: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tag Towing & Collision: 50/100 on this factor. Category median: 69.C
50
Bar = this company · dark tick = category median.
Star ratings
379 Google reviews we collected
4.8of 5
5 stars35092%
4 stars62%
3 stars10%
2 stars21%
1 star205%
Praise vs complaints
Phrases our text analysis found in 266 written reviews
96%praise
Praise45996%
Complaints214%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price3023%
Reasonable7357%
Overpriced129%
Not sure1310%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14731%
Speed & response12626%
Would recommend6514%
Quality & results6113%
Price & value327%
Communication316%
Honesty & trust184%
What customers talk about
We read 266 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jordan was great, quick arrival and delivery of my vehicle and very professional.”
“As soon as I called their dispatch, they promptly answered.”
“I just had two other firms contact me with quotes of 260 and 280 because of a towing parade in the Pittsburgh, City and they were late getting back in.”
“Highly recommend for anyone looking for reliable towing or body work .”
“I would not recommend this towing company, if I would have known it would have cost that much I wouldn’t have called them.”
“The driver was very nice and done a great job loading my bike.”
“Terrible business practices very unreliable ur time will be wasted”
“Professional, fair pricing, and they handled the collision repair too.”
“I was overcharged 410 $ for a 15 - 20 minute drive.”
“In the end, I ultimately canceled the tow, and dispatch was understanding and still polite when I explained what happened.”
“Got Jordan as my tow truck driver easy going guy went straight to work was very upfront about everything also great conversation”
People customers mention
Jordan26 reviews
Pittsburgh8 reviews
Brian4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tag Towing & Collision for 8 kinds of job. Pick one to see what they paid and said.
RRandall4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Jordan was great, quick arrival and delivery of my vehicle and very professional. Would recommend.
Reasonable priceCar towing
JJohnLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Your driver was exceptional and your towing place is awesome! Would highly recommend to everybody !
JJennifer2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
As soon as I called their dispatch, they promptly answered. They were polite and friendly as we worked out the details. I appreciated the driver, Jordan, when he called early enough to let me know that their towing center was actually further from my location, and he wanted to give me the chance to consider a local…
TTata1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jordan towed my vehicle and he was very nice. He explained what he was doing and gave updates. Very helpful!
Reasonable priceCar towing
RRachel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jordan was so kind and helpful, making sure my car went where it was supposed to!
Reasonable priceCar towing
JJefe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Needed a fast tow in downtown Pittsburgh after a minor accident, and Tag Towing & Collision showed up quickly. Professional, fair pricing, and they handled the collision repair too. Highly recommend for anyone looking for reliable towing or body work .
Jordan was great, quick arrival and delivery of my vehicle and very professional. Would recommend.
Price assessment: Reasonable price
Services: Car towing
Response from the owner · a day ago
Thanks for the great review, Randall! We’re glad Jordan got to you quickly, delivered your vehicle promptly, and made the experience a positive one. Professionalism and reliability are what we want every customer to experience. We’ll be sure to pass along the compliment to Jordan. Thanks for recommending Tag Towing & Collision!
J
John OrrisLocal Guide · 19 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Your driver was exceptional and your towing place is awesome! Would highly recommend to everybody !
Response from the owner · 4 days ago
Thank you, John! It’s great to hear our driver made such a strong impression. We take pride in treating our customers right and making a difficult day a little easier. Your recommendation means a lot to our entire team at Tag Towing & Collision. Thanks for the support!
J
Jennifer Roth2 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
As soon as I called their dispatch, they promptly answered. They were polite and friendly as we worked out the details. I appreciated the driver, Jordan, when he called early enough to let me know that their towing center was actually further from my location, and he wanted to give me the chance to consider a local service.
In the end, I ultimately canceled the tow, and dispatch was understanding and still polite when I explained what happened. If I'm ever out near the West Mifflin area and I run into an emergency, I know who to call. Thank you for your help!
Response from the owner · a week ago
Thank you for sharing your experience, Jennifer! Even when a tow doesn’t end up happening, we believe in being upfront with customers and helping them make the best decision for their situation. We’re glad Jordan and our dispatch team made a positive impression through clear communication, honesty, and courtesy. We appreciate you keeping Tag Towing & Collision in mind for future roadside assistance. If you ever need us, we’ll be happy to help!
T
Tata Blue1 reviewiTotal number of Google reviews Tata has written across all businesses on Google Maps, not just this one.
Jordan towed my vehicle and he was very nice. He explained what he was doing and gave updates. Very helpful!
Price assessment: Reasonable price
Services: Car towing
Response from the owner · a week ago
Thank you, Tata! We’re glad Jordan made the towing process a smooth experience by keeping you informed and explaining each step along the way. Clear communication can make a stressful situation much easier, and we’re happy he took the time to make sure you felt comfortable. We’ll be sure to share your feedback with him. Thanks for choosing Tag Towing & Collision!
R
Rachel Brady5 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Jordan was so kind and helpful, making sure my car went where it was supposed to!
Price assessment: Reasonable price
Services: Car towing
Response from the owner · a week ago
Thank you, Rachel! We’re glad Jordan took good care of you and made sure your car got exactly where it needed to go. Keeping our customers informed and giving them peace of mind throughout the towing process is important to us. We’ll be sure to pass along your kind words to Jordan. Thanks for trusting Tag Towing & Collision!
C
Cliff Green3 reviewsiTotal number of Google reviews Cliff has written across all businesses on Google Maps, not just this one.
The driver was very nice and done a great job loading my bike.
Price assessment: Not sure
Services: Motorcycle towing
Response from the owner · a week ago
Thanks for the kind words, Cliff! We’re glad our driver handled your motorcycle with care and got it loaded safely. We know bikes require extra attention during loading and transport, and it’s great to hear he did a great job. We appreciate you choosing Tag Towing & Collision!
J
Jefe Sixx2 reviewsiTotal number of Google reviews Jefe has written across all businesses on Google Maps, not just this one.
Needed a fast tow in downtown Pittsburgh after a minor accident, and Tag Towing & Collision showed up quickly. Professional, fair pricing, and they handled the collision repair too. Highly recommend for anyone looking for reliable towing or body work .
Price assessment: Reasonable price
Services: Special vehicle towing
Response from the owner · 2 weeks ago
Thanks for the recommendation, Jefe! We know how stressful an accident can be, even a minor one, so we're glad we could get to you quickly in downtown Pittsburgh and make the process a little easier. It's great to hear you were happy with our towing service and pricing. Having towing and collision repair under one roof means we can help customers through more than just the initial breakdown or accident. We appreciate you trusting Tag Towing & Collision!
C
Camille Chidsey2 reviewsiTotal number of Google reviews Camille has written across all businesses on Google Maps, not just this one.
Jordan provided great service! Quick response time and follow-up. I appreciated his industry tips, too! I'm glad he explained how everything worked so I don't get taken advantage of again. I have already recommended Jordan and this company to a friend!
Price assessment: Reasonable price
Services: Car towing
Response from the owner · 2 weeks ago
Thank you for the kind words, Camille! I’m glad Jordan was able to help you feel more informed and confident throughout the process. We believe good service goes beyond just getting the job done, it means keeping you updated, answering your questions, and helping you understand your options. It’s especially great to hear you’ve already recommended us to a friend! We’ll be sure to pass your feedback along to Jordan. Thanks for trusting Tag Towing & Collision!
H
Hannah Carson1 reviewiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Quick work and good work! Got to me on the side of the road in ten minutes and had me out in ten minutes. Thank you.
Price assessment: Not sure
Services: Tire change
Response from the owner · 2 weeks ago
Thank you, Hannah! Getting you safely back on your way as quickly as possible is always the goal, especially when you're stuck on the side of the road. We're glad our driver was able to reach you quickly and get everything taken care of without a long wait. Thanks for trusting Tag Towing & Collision when you needed a hand!
A
Alex Eager1 reviewiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Thanks, Alex! We’re glad our driver got to you quickly and took good care of you. We know how much a fast response matters when you need a tow. We appreciate you choosing Tag Towing & Collision!
