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412 Logistics Towing & Recovery

Towing service · Munhall, PA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%35+2.5Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 144 towing servicesPosition by Experts Score among all companies we track in this category. · better than 72%
5.0 ★★★★★ 509 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

412 Logistics Towing & Recovery at a glance

Google reviewers rate 412 Logistics Towing & Recovery five stars based on five hundred and nine reviews, highlighting fast response times, fair pricing, and clear communication during towing and transport services. Customers frequently describe the staff as friendly, professional, and efficient when handling vehicles ranging from cars to heavy equipment. One negative review notes a lack of responsiveness and poor phone etiquette, though the owner has not replied to any customer feedback.

  • Google rating: 5.0 out of 5 from 509 reviews (99% five-star).
  • Reviews on this page: 509 Google reviews (448 with written comments, 21 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 31, 2026.
  • Service: Towing Service serving Munhall, Pennsylvania.

Data from Google, last updated November 3, 2026.

Score profile vs other towing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction99Reliability99Craft & service–Value100Momentum100Replies to reviews35Satisfaction: 99 (median 91)Reliability: 99 (median 87)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 35 (median 69)
This companyTowing Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.412 Logistics Towing & Recovery: 99/100 on this factor. Category median: 91.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.412 Logistics Towing & Recovery: 99/100 on this factor. Category median: 87.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.412 Logistics Towing & Recovery: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.412 Logistics Towing & Recovery: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.412 Logistics Towing & Recovery: 35/100 on this factor. Category median: 69.D
35

Bar = this company · dark tick = category median.

Star ratings

509 Google reviews we collected

  • 5 stars50699%
  • 4 stars20%
  • 3 stars00%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 448 written reviews

  • Praise94099%
  • Complaints81%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price4653%
  • Reasonable4047%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response22824%
  • Staff & attitude22624%
  • Price & value15616%
  • Would recommend15116%
  • Quality & results9910%
  • Communication515%
  • Honesty & trust374%

What customers talk about

We read 448 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Pat Showed up right away from my tow and found someplace that could do the work that day when the original destination fell through!”
    “Pat came really late to help my husband tow his truck to the shop he was really nice and professional I would hire again.”
  • “Very fast, friendly, clear communication and AFFORDABLE!”
  • “Great service and very reasonable pricing compared to other towing companies in my area.”
  • “Excellent Services And Communication With The Company And Personal, Will Recommend To Others To Use Their Services.”
  • “I had an absolutely wonderful experience with Pat, the tow truck driver who picked up my truck!”
    “I want to give zero star but it’s not possible, this company is terrible.”
  • “He was extremely professional, friendly, patient, and communicative throughout the entire process.”
  • “It’s refreshing to encounter someone who genuinely takes pride in their work and treats customers with kindness and respect.”

People customers mention

  • Pat 57 reviews
  • Patrick 14 reviews
  • Pittsburgh 12 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired 412 Logistics Towing & Recovery for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

Senica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★

The tow process was fast and painless, if I need a tow again they'll be My first choice. Also the price they quoted was extremely fair.

Car towing
Fred3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Pat Showed up right away from my tow and found someplace that could do the work that day when the original destination fell through! Thanks, Pat. Five Stars for you!

Reasonable priceCar towing
Lawerence2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Excellent Services And Communication With The Company And Personal, Will Recommend To Others To Use Their Services.

Great priceCar towingLocal haulingService not listed
DeniseLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

They were great! Fast, easy & friendly. The owner and driver kept in contact thru the entire transaction. Thanks so much for your help!

Great priceCar towing
Frazer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Called the other day in need of a fast turnaround getting a 10,000 lb fork lift from one shop to the other. They were quick to hop to work and my machine made it there in just a few hours from the first phone call. Easy to work with, nice guy working the rig. Will definitely be using the guys at 412 for my transport needs.

Local hauling
Odina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Thank you so much guys for the quick response service and very compatible price Definitely saving the number for future use and recommending

Great priceCar towing

Photos

Customer reviews

5.0 ★★★★★ 509 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Senica Graham2 reviewsTotal number of Google reviews Senica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The tow process was fast and painless, if I need a tow again they'll be My first choice. Also the price they quoted was extremely fair.

  • Services: Car towing
Fred Pena3 reviewsTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pat Showed up right away from my tow and found someplace that could do the work that day when the original destination fell through! Thanks, Pat. Five Stars for you!

  • Price assessment: Reasonable price
  • Services: Car towing
Lawerence A Bagg Jr2 reviewsTotal number of Google reviews Lawerence has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent Services And Communication With The Company And Personal, Will Recommend To Others To Use Their Services.

  • Price assessment: Great price
  • Services: Car towing, Local hauling, Service not listed
Denise FlahertyLocal Guide · 13 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were great! Fast, easy & friendly. The owner and driver kept in contact thru the entire transaction. Thanks so much for your help!

  • Price assessment: Great price
  • Services: Car towing
Frazer Hilliard4 reviewsTotal number of Google reviews Frazer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Called the other day in need of a fast turnaround getting a 10,000 lb fork lift from one shop to the other. They were quick to hop to work and my machine made it there in just a few hours from the first phone call. Easy to work with, nice guy working the rig. Will definitely be using the guys at 412 for my transport needs.

  • Services: Local hauling
Odina Abdi2 reviewsTotal number of Google reviews Odina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you so much guys for the quick response service and very compatible price Definitely saving the number for future use and recommending

  • Price assessment: Great price
  • Services: Car towing
Stephanie Hall5 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very affordable prices I’d use them again

Ethan Bailey4 reviewsTotal number of Google reviews Ethan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very quick service! Highly recommend!

Elias Diamandis14 reviewsTotal number of Google reviews Elias has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly and affordable

Tarai Harris2 reviewsTotal number of Google reviews Tarai has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very fast, friendly, clear communication and AFFORDABLE! Will be my go-to moving forward! Thank you Pat

  • Price assessment: Great price
  • Services: Car towing

412 Logistics Towing & Recovery on Google Maps →

Business details