How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%47+11.4Value 14%77+10.9Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREMcGann & Chester Towing and Heavy Duty
Munhall, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #124Position by Experts Score among all companies we track in this category. of 144 towing services · 4.6★ from 2,284 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired McGann & Chester Towing and Heavy Duty for 8 kinds of job.
McGann & Chester Towing and Heavy Duty for car towing
Clear ✕All 301 Google reviews tagged “Car towing” · showing 40
I was informed I would have to wait more than 20 minutes. Other people said they had to wait hours from previous orders. Your driver today showed up exactly 20 minutes. The driver was very cordial and professional. Thanks for your service.
Very friendly. They are doing their jobs well. Its not always pleasant having your car towed but they offer 24/7 pickup which is convenient. Very easy to work with.
Fast service on time
A great ending to a not great situation
Absolute professionals! Every single time!
Poor communication and inability to empathize with my situation
My boyfriend’s car required a tow and the person who answered the call was friendly, pleasant, and very helpful in setting up the tow. It was also very timely (within 30 minutes) of the call that the truck was able to tow the vehicle. The driver was also incredibly efficient and safe in towing the car back to our…
Illegally towed by this company despite expired no parking sign next to my car and the new signs put up by A FOLINO CONSTRUCTION less than the 48 hours required by City of Pittsburgh Department of Mobility and Infrastructure. Employees were polite but illegal business practice unfortunately makes this rating necessary.
Prompt, actually early to pick up. Very courteous clean cut and had a really nice rig. Great gob !
They were really nice and I went upon them opening. Very professional and respectful. Very nice atmosphere altogether..
Driver really polite and knowledgeable on towing our Tesla.
Chuck bailed me out of a hard time and made it a bearable day again. Thank you, Chuck.
I needed my car towed to the dealership today. The service was easy to set up and the person whom I spoke to on the phone was very kind. The price was reasonable for the service. My car made it to its destination with no issues!
Awesome guy, super friendly and amazing job with the tow. Dude deserves a raise and a nice bonus!
Towed my SUV on a flatbed to Rohrich Lexus body shop.
The service was super efficient. The driver was very helpful, professional and friendly
Came quickly , was efficient and personable.
When you need a towing service, it’s a rough day, and this whole experience was smooth and easy. Thank you for the professionalism and friendliness.
Came on time. Very friendly driver. Took care of my truck as he loaded it.
Driver arrived quickly, efficiently and professionally got my car on the flatbed. Double checked my contact info to insure good communication with repair facility. Very friendly and helpful.
I have a new 2026 Tesla and I hit a pothole. I have a flat tire. Within one hour of calling roadside assistance, Eugene showed up. He was pleasant, knowledgeable and easy on the car. He gave me a lift to brisgeville Tesla repair store with the car. I give him a 5 out 5. Thanks Eugene!!!
I had a great experience with McGann & Chester towing. They were professional, timely, and got my car where it needed to be.
Jeff M was wonderful!! He was so friendly and helpful with our tow. I would definitely recommend this company and Jeff if I ever need towing service again.
Tow was a bit pricey but comparable to other quotes I got. They were a bit late to arrive but did communicate that and the driver was very friendly and helpful as we're the staff on the phone.
Excellent service and experts at the wheel. Towed a whole school bus out to the sticks from Pittsburgh, and parked where I needed it, even in a difficult spot. They weren't my closest option, but gave me the best price and the best customer service.
Frank was the man
Needed a company van removed from a dealership as they were unable to repair the vehicle. Reached out Chester McGann and they had to us within two hours of our request. That my friends is service.
Excellent Service
They were able to get my car towed in a reasonable time frame I am very impressed since I had tried getting it towed through my insurance for 3 days with no luck
Went very smooth very nice & response time great with weather problems
Great service !! Very informative on vehicle an what is going on on during tow thanks again
Greatest towing company I have ever done business with. None better.
Excelente Service
Driver was nice. He called as he was pulling up so i could meet him outside. He knew where to take it and even complimented me on my truck.
Driver was prompt, knowledgeable and friendly.
Tow truck driver was great and somehow got my dead truck to start much thanks.
Thank you all very much
You guys are great! Quoted 20 minutes, arrived in less than 10. Got us loaded and home safe and warm.
He did a great job. He was an excellent communicator very professional first time I’ve encountered someone like that in this service. He did a great job.
Called Mcgann for a tow ,20 mins they were hooking me up, great 👍
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 299 | — |
| Special vehicle towing | 273 | — |
| Local hauling | 69 | — |
| Long distance hauling | 28 | — |
| Battery service | 17 | — |
| Car lockouts | 14 | — |
| Tire change | 8 | — |
| Battery | 6 | — |
