How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%47+11.4Value 14%77+10.9Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREMcGann & Chester Towing and Heavy Duty
Munhall, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #124Position by Experts Score among all companies we track in this category. of 144 towing services · 4.6★ from 2,284 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired McGann & Chester Towing and Heavy Duty for 8 kinds of job.
McGann & Chester Towing and Heavy Duty for special vehicle towing
Clear ✕All 273 Google reviews tagged “Special vehicle towing” · showing 40
They were fast, communication was great and the techs were friendly and knowledgeable
Great driver! Very polite and quick service!
Butch is terrific
They are best at towing. I would recommend them.
Those 2 guys were awesome
Excellent service from beginning to end.
Awesome driver. There so quick.
The driver arrived 30 minutes before estimated time of arrival. He was friendly and very helpful. I cannot comment on the towing cost because it was included in my roadside assistance package, and I did not have to pay for it.
Driver was prompt and friendly. Explained each portion of the recovery.
Kept me.informed of the schedule and showed up on time.
The driver was very nice and professional. He worked quickly to get my vehicle rolling. Also, I called their dispatch number and the person was friendly and told me they were on their way.
Arrived earlier than quoted, fast and efficient tow of an International Blue Bird bus, polite and friendly. Unfortunate to need a tow but excellent experience getting it done!
Great service
Super friendly and easy to work with
helped me get out of a muddy situation with my tractor trailer
Had an Isuzu box truck towed due to a broken tie rod. They were very helpful as it was located in a difficult area. The driver was extremely helpful and took care to get everything right to protect the truck. Highly recommend!!
Arrived when promised. Ready to tow my truck and trailer.
Pick up service was set up by Anderson Equipment in Bridgeville, PA to take our Komatsu wheel loader from Bridgeville to Neville Island. Driver arrived on time, machine was located and loaded for transport. Process was very smooth. Best ever. Thanks!
Excellent service and experts at the wheel. Towed a whole school bus out to the sticks from Pittsburgh, and parked where I needed it, even in a difficult spot. They weren't my closest option, but gave me the best price and the best customer service.
Super prompt. Friendly staff. Got the job done with skill and efficiency - turned a miserable situation into a manageable experience! Thank you!!!!
Helped me in a very unique situation where some other tow companies could not. Butch kept me informed every step of the way and provided spectacular service.
Quick, professional and under the time eta given can’t ask for much more!
Got met Rig out of a snow ditch at 1am DURING AN ACTIVE SNOW STORM , can’t thank them enough. Very reliable and professional
After waiting about 2 hours for a different tow company that never came I called McGann & Chester, to get my vehicle unstuck. 20 minutes later Dave showed up and had me free, driving again, in 10 minutes The driver was super professional and I couldn’t be happier with the service.
Exceptional and professional would definitely recommend.
Prompt and great customer service!!
Never good when a tow truck needs towed but glad to have the folks at Mcgann do it.
Driver was awesome and friendly despite got miserable it was outside at the time my company sent them out to help me get off a icy hill would recommend and they also beat the estimate of 90 mins by almost 45 mins
GREAT
Great service!
Professional service. Took great care of me and was careful with my car.
Called Mcgann for a tow ,20 mins they were hooking me up, great 👍
Got my chevy 2500 stuck up in a field by my house getting fire wood. Tried the neighbors tractor and no luck. Made a few phone calls. These guys picked up came right out to assess the best plan of attack. Came back with a truck went through some quad trails and got to the top of the field. Hooked me up and pulled…
Equipment was absolutely beautiful and the Operators moved quickly and professionally had a nice conversation with the heavy wrecker operator about trains. Definitely a top-tier towing company in the Pittsburgh area
Fast and professional service, highly recommend 👍👍
Very timely, affordable and great customer service. Will not ever use anyone else!
Had an antique vehicle relocated by McGann & Chester Towing. Office employees were very polite and helpful in scheduling and updates. Driver was delayed a bit, but was very skilled at his trade and performed his duties professionally and safely.
The tow truck driver was so very helpful, kind and courteous.
Showed up on time, great driver, overall great experience
Everything was wonderful - professional employee with great service - but arrived 30 minutes after scheduled time.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 299 | — |
| Special vehicle towing | 273 | — |
| Local hauling | 69 | — |
| Long distance hauling | 28 | — |
| Battery service | 17 | — |
| Car lockouts | 14 | — |
| Tire change | 8 | — |
| Battery | 6 | — |
