How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%47+11.4Value 14%77+10.9Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREMcGann & Chester Towing and Heavy Duty
Munhall, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #124Position by Experts Score among all companies we track in this category. of 144 towing services · 4.6★ from 2,284 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired McGann & Chester Towing and Heavy Duty for 8 kinds of job.
McGann & Chester Towing and Heavy Duty for special vehicle towing
Clear ✕All 273 Google reviews tagged “Special vehicle towing” · showing 140
They were fast, communication was great and the techs were friendly and knowledgeable
Great driver! Very polite and quick service!
Butch is terrific
They are best at towing. I would recommend them.
Those 2 guys were awesome
Excellent service from beginning to end.
Awesome driver. There so quick.
The driver arrived 30 minutes before estimated time of arrival. He was friendly and very helpful. I cannot comment on the towing cost because it was included in my roadside assistance package, and I did not have to pay for it.
Driver was prompt and friendly. Explained each portion of the recovery.
Kept me.informed of the schedule and showed up on time.
The driver was very nice and professional. He worked quickly to get my vehicle rolling. Also, I called their dispatch number and the person was friendly and told me they were on their way.
Arrived earlier than quoted, fast and efficient tow of an International Blue Bird bus, polite and friendly. Unfortunate to need a tow but excellent experience getting it done!
Great service
Super friendly and easy to work with
helped me get out of a muddy situation with my tractor trailer
Had an Isuzu box truck towed due to a broken tie rod. They were very helpful as it was located in a difficult area. The driver was extremely helpful and took care to get everything right to protect the truck. Highly recommend!!
Arrived when promised. Ready to tow my truck and trailer.
Pick up service was set up by Anderson Equipment in Bridgeville, PA to take our Komatsu wheel loader from Bridgeville to Neville Island. Driver arrived on time, machine was located and loaded for transport. Process was very smooth. Best ever. Thanks!
Excellent service and experts at the wheel. Towed a whole school bus out to the sticks from Pittsburgh, and parked where I needed it, even in a difficult spot. They weren't my closest option, but gave me the best price and the best customer service.
Super prompt. Friendly staff. Got the job done with skill and efficiency - turned a miserable situation into a manageable experience! Thank you!!!!
Helped me in a very unique situation where some other tow companies could not. Butch kept me informed every step of the way and provided spectacular service.
Quick, professional and under the time eta given can’t ask for much more!
Got met Rig out of a snow ditch at 1am DURING AN ACTIVE SNOW STORM , can’t thank them enough. Very reliable and professional
After waiting about 2 hours for a different tow company that never came I called McGann & Chester, to get my vehicle unstuck. 20 minutes later Dave showed up and had me free, driving again, in 10 minutes The driver was super professional and I couldn’t be happier with the service.
Exceptional and professional would definitely recommend.
Prompt and great customer service!!
Never good when a tow truck needs towed but glad to have the folks at Mcgann do it.
Driver was awesome and friendly despite got miserable it was outside at the time my company sent them out to help me get off a icy hill would recommend and they also beat the estimate of 90 mins by almost 45 mins
GREAT
Great service!
Professional service. Took great care of me and was careful with my car.
Called Mcgann for a tow ,20 mins they were hooking me up, great 👍
Got my chevy 2500 stuck up in a field by my house getting fire wood. Tried the neighbors tractor and no luck. Made a few phone calls. These guys picked up came right out to assess the best plan of attack. Came back with a truck went through some quad trails and got to the top of the field. Hooked me up and pulled…
Equipment was absolutely beautiful and the Operators moved quickly and professionally had a nice conversation with the heavy wrecker operator about trains. Definitely a top-tier towing company in the Pittsburgh area
Fast and professional service, highly recommend 👍👍
Very timely, affordable and great customer service. Will not ever use anyone else!
Had an antique vehicle relocated by McGann & Chester Towing. Office employees were very polite and helpful in scheduling and updates. Driver was delayed a bit, but was very skilled at his trade and performed his duties professionally and safely.
The tow truck driver was so very helpful, kind and courteous.
Showed up on time, great driver, overall great experience
Everything was wonderful - professional employee with great service - but arrived 30 minutes after scheduled time.
Great service. So grateful they were able to come out on a Sunday.
Great driver /service
Tower was professional and great at solving a difficult tow situation
Wrecker was there in 1/2 hr. Single hook up to my truck that was connected to a trailer. Towed it to my service shop. Driver was excellent
I just want to give a big thank you to the guys that work at McGann and Chester Towing you guys really help me out in a tough situation I didn't know if I was going or coming but you guys made it easy and affordable for me to get what I needed done in a timely fashion I really appreciate you guys today I know y'all…
Had a great experience despite the circumstances of having my truck towed
They took real good care of my vehicles. Been using them for a while now. My 53 Hudson broke down fuel pump went out and when AAA told me that it was going to be a 3 hour wait they had a truck to me in a hour. Jessie the driver was very professional and friendly. He brought my car home safely and was even able to…
You can always count on McGann & Chester. Broke down anywhere near Pittsburgh, PA, no matter what you drive, they have the equipment and professional staff to get you out of a jam! Fast, safe, and reliable. They’ll always be my first and only call!
I feel bad because I forgot his name but dude was cool af. It was my first time getting a tow so naturally I was a little nervous but homie did a good job. I definitely recommend using these guys.
Very professional driver
Great service; very professional and efficient!
Mike and the tow driver were fabulous 🤩
I was notified by Chuck, the driver by phone regarding his EPA. He arrived on time. He was pleasant, advised on best location to load my Tesla onto his flatbed. He secured the vehicle and pointed out additional issue of excessive wear on rear tires and recommended a solution to the problem. My vehicle arrived…
Reasonable and responsible Appreciate your help guys
Showed up quickly and helped us out of a difficult situation. Highly recommended.
I've had my classic car relocated twice by this company and had amazing experiences both times. They even went above and beyond to help me out. Would highly recommend!
Excellent service
I have used McGann and Chester for heavy truck towing and have had them load equipment with their rotator. Their service is second to none and their prices are certainly fair. Highly recommended!
True to their prices of service ,friendly and convenient ,will be my personal truck service from now on when needed.thank you for towing my semi tractor (:
Wonderful experience! Talmin, our tow driver, was very professional, kind, punctual, and went out of his way to make a complicated process seamless and easy. Thank you!
Fast service was here with 20 mins, friendly as well. Will definitely use again and recommend
Ryan was professional and friendly. Nice to deal with.
I scheduled with the company the day before to come out and tow my truck. The tow operator came on time, hooked up the truck and hauled it off.
Driver was very friendly and professional!!!
The guys were great & treated me very kindly. Service was top notch.
Snapped my axles today.i was blocking the road.driver got there pretty quick.and was a nice guy.whichnis helpful in a stressful situation
Joey was fantastic no company I’ll ever call again these guys are pros
Great job friendly and helpful
Fast, professional tow, with top tier attention to detail. Work in the automotive industry and professionalism, recognizes professionalism. Would recommend to anyone.
From the first contact until my van was dropped there was courtesy and knowledge exhibited by all involved
Very fast and the dispatcher was very helpful and concerned . I recommend
Awesome business
Grieg was awesome!!!! Very helpful and friendly. Would recommend using.
I have been taking my company truck to be services here for the last 15 years. Though I've seen people come and go I can not say enough about these guys. Jason by far is the Best and an asset to your company. B.J. and Dave are great. Also assets to your company. These guys are always available to answer questions,…
They were on time and reliable and put my car just really wanted it
Robert was the absolute best. He was patient kind and so very helpful. Robert did the magic getting my containers where they needed to go. Highly recommend this company and ask for Robert. 😊
The best in the city for Tesla towing hands down. Super down to earth and veteran drivers. Thank you so much!
Towed truck to shop. Friendly and prompt.
Great guy great job!
Best in the Pittsburgh area for heavy towing and recovery. We use them exclusively and can't recommend them highly enough! Hunter Idealease.
Very fast and professional.
Was great.
I drive a Cassens car hauler that got bottomed out on uneven terrain. The driver showed up in good time and it didn't take long to get mybtruck freed up. Great job.
Great service
Driver was quick, knowledgeable, and friendly. Also was able to have a decent conversation on the ride to the shop.
There is no choice for just a regular tow but they were there in 15 minutes. They were just great. I would most certainly use them again.
Very experienced
The operator of the tow truck was awesome. He was excellent at his job. Will definitely be my first choice if I needed towed again.
My driver arrived in a timely manner and was really professional and friendly I really appreciate it.
A very courteous driver helped pull the car which was not running out of the garage and delivered it to my preferred mechanic.
The tower and the caller was very helpful
The driver of the tow truck company name is David he was outstanding knew what he was doing took care of my truck got me to the shop safe and sound . I hope I don't break down again but if I did I will call him right away no problem he was a real professional
Having used the other towing companies that spontaneously appear in Pittsburgh following an accident, I really appreciate the courtesy and professionalism of McGann and Chester's drivers.
Great
This is my second tow with the same driver and each time has been fast and professional the driver is a cool guy and he knows what he’s doing no damage to my truck and he was able to drop it exactly where I needed it all in all 10 out of 10
Great company and great, experienced drivers. Highly recommended.
Excellent!
Prompt service
I got a trailer stuck in the operator was thoughtful and did an excellent job in a challenging situation it
Flatbed service was fast, friendly. I would highly recommend them.
He was great
Derrick, the tow truck operator, arrived on-time and was courteous and helpful. He was quick, efficient and confident. He earned my trust.
Fast and prompt
John did an excellent job towing my short school bus to Ford for repair. He knew exactly how to get my dead diesel bus moving so he could position it correctly for the tow. McGann & Chester have great mechanics and drivers who are experts at what they do.
They did an outstanding job. I would use them again.
I called place at 6am to get a tow truck they told me 1.5 hrs it’s now going on 11am
McCann and Chester were very easy to work with and very professional and had a tow truck to me within 60 minutes of calling would recommend this company to anyone
Professionals indeed.
Fkatbed service👍
Truck snapped the drive shaft. Quick and friendly service! Never disappoints!
Very professional,and timely.
They really got me out of a pickle and I’m super grateful for their help
Thank you for all the help and advice! Appreciate your time and i wish you the best!
The got to me very quickly which I was grateful for as I was stranded along a very busy highway. Driver was personable and helped me climb in and out of the truck. Overall great service.
Service tech used,professional, on time and knowledgeable
Professional and efficient. Thank you.
Professional and thorough. Fantastic driver, Weaves through city rush hour traffic got me and the vehicle to the garage in safely and in one piece.
I had McGann and Chester flatbed my racecar from my old house to new one. They were on time and the gentleman (i believe his name was Charles) was very nice and professional. He took great care getting the car loaded up and got it to the new house with no issues. He was even able to maneuver into the driveway and…
Excellent service. Super professional and detail oriented. Took outstanding care of my car.
Called and owner showed up in five minutes to evaluate, he happened to be in the area, and had his employee Ryan pull it out smoothly and easily. Highly recommend this company. Great customer service and quality work.
I've used them for years for commercial truck towing and they are always great to deal with.
Mr.Joey Jit And the 2nd tow driver. I called and was told there would be a 2.5hr arrival time for a tow service. they called 30mins later and arrived 10mins later. Big ups to this. professionalism from start to finish. most places want your money, Joey recommended there yard and cost me less then half compared to…
I am a quality carriers driver and your guys came and towed me a mile or so to a safer location. The service truck that did my repairs was excellent also. I wish I could have got there names but they worked the evening shift at 8 pm on 8/27/21. If you could look them up they are excellent guys.
Towe guy was very nice and respectful he helped me better understand what exactly was wrong with my car. With that i can say i learned something from him . great customer service i would recommend this company to others he towed my Nissan exterior 2008 . pricing was reasonable thank you kindly for making me a satisfied customer
He took great care of my Tesla!!! Thank you!
McGann and Chester came through when AAA could not. Been a AAA member for 45 years - when the AAA driver arrived he said he couldn’t get me out and didn’t want to risk getting stuck himself. He left with nothing but me in my car stuck in the snow in a remote area. When Ryan from McGann and Chester arrivals he said…
Very polite and had me off the ice in about 15 min and rolling
Our Tri Axle broke down with a full load on. 72,000 lbs. These guys towed the truck back to our shop. Great Responds time and Great Price. Thank you !
Thank you for your service . My driver was jammed up in a ditch and you guys were life savers. Thank you.
McGan&Chester services is prompt and professional their equipment is top notch
Most professional tow truck driver I’ve ever used and very good and knowledgeable I’ll never call another company these guys the best tnks Mccann and Chester Gary&Sons Tree Svc
Very friendly and professional
They were quick to respond and show up to tow my vehicle. Ray the driver was very helpful when I was surprised with a dead battery and helped jump my vehicle to get it out of its parking spot and loaded on the truck.
On time. Guys were very helpful. Went above and beyond most towing companies
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 299 | — |
| Special vehicle towing | 273 | — |
| Local hauling | 69 | — |
| Long distance hauling | 28 | — |
| Battery service | 17 | — |
| Car lockouts | 14 | — |
| Tire change | 8 | — |
| Battery | 6 | — |
