Analyzing 9,273,0349.3M ReviewsFor 26,40326.4K Experts

Experts Reviews · Company report
McGann & Chester Towing and Heavy Duty logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%47+11.4Value 14%77+10.9Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

McGann & Chester Towing and Heavy Duty

Munhall, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #124Position by Experts Score among all companies we track in this category. of 144 towing services · 4.6★ from 2,284 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.McGann & Chester Towing and Heavy Duty is better than 63% of towing services.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.McGann & Chester Towing and Heavy Duty is better than 47% of towing services.C
47
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.McGann & Chester Towing and Heavy Duty is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.McGann & Chester Towing and Heavy Duty is better than 77% of towing services.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.McGann & Chester Towing and Heavy Duty is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.McGann & Chester Towing and Heavy Duty is better than 100% of towing services.A
100

Reviews for your job

Customers hired McGann & Chester Towing and Heavy Duty for 8 kinds of job.

McGann & Chester Towing and Heavy Duty for tire change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Tire change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#46 / 58

All 8 Google reviews tagged “Tire change”

Gail9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys were courteous, helpful, and fast! Highly recommended service!

Tire change
Nicki4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have been taking my company truck to be services here for the last 15 years. Though I've seen people come and go I can not say enough about these guys. Jason by far is the Best and an asset to your company. B.J. and Dave are great. Also assets to your company. These guys are always available to answer questions,…

Battery serviceLocal haulingSpecial vehicle towing+ Punctuality+ Quality+ Professionalism
MónicaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My car wasn’t working so I called this company to have it towed to the auto repair shop. They immediately assigned me someone who would get there in two hours and also gave me a quote and explained it. I found the price very reasonable since my car was in a basement garage and it was going to be a challenge getting…

Car towingTire change
Runningman6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I clipped a curve and pushed my bumper into the tire they changed the tire and straightened the bumper and you can't tell it was bent definitely recommend them

Tire change+ Punctuality+ Quality+ Professionalism
Even3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Not one complaint! An an insurance agent, I’ll be recommending them to anyone in the Pittsburgh area.

Tire change+ Punctuality+ Quality+ Professionalism
RTF_3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Tire change
Gretchen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Tire change
Colleen5 years ago★★★★★

Rating only, no written review.

Tire change+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 33%Overpriced 10%Not sure 31%

Jobs customers hired them for

JobReviewsCategory typical
Car towing299—
Special vehicle towing273—
Local hauling69—
Long distance hauling28—
Battery service17—
Car lockouts14—
Tire change8—
Battery6—

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