Ryan Henry11 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways a pleasure!
McKay Garden Center - Oregon
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%67+42.6Reliability 28%68+19.2Replies to reviews 8%100+8.2Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 69 gardenersPosition by Experts Score among all companies we track in this category. · better than 24%
4.6 ★★★★★ 50 Google reviews · 24 photos
80%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
Jun 2026latest review
McKay Garden Center - Oregon at a glance
Google reviewers rate McKay Garden Center 4.6 out of 5 based on 50 reviews, with the owner responding to 86 percent of comments. Customers frequently highlight the knowledgeable staff, wide selection of trees and shrubs, reasonable pricing, and helpful assistance with planting advice and loading purchases. Recurring criticisms in low-star reviews describe rude behavior from phone operators and gate staff, particularly regarding unprofessional interactions and strict closing time enforcement.
- Google rating: 4.6 out of 5 from 50 reviews (80% five-star).
- Reviews on this page: 50 Google reviews (36 with written comments, 3 with photos).
- Owner responses: the business replied to 86% of reviews.
- Most recent review: June 23, 2026.
- Service: Gardener serving Monroe, Wisconsin.
Data from Google, last updated October 28, 2026.
Score profile vs other gardeners
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.McKay Garden Center - Oregon: 67/100 on this factor. Category median: 85.B
67
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.McKay Garden Center - Oregon: 68/100 on this factor. Category median: 86.B
68
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.McKay Garden Center - Oregon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.McKay Garden Center - Oregon: 100/100 on this factor. Category median: 36.A
100
Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
- 5 stars4080%
- 4 stars510%
- 3 stars24%
- 2 stars00%
- 1 star36%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
- Praise3088%
- Complaints412%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1750%
- Price & value618%
- Would recommend515%
- Quality & results39%
- Communication26%
- Honesty & trust13%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Today, Collin's knowledge of trees and his kindness, patience, and concern for handling the tree, was greatly appreciated.”
“Very rude.”
“This is a great place to get quality plants and accessories at a very reasonable cost.”
“It is a beautiful tree and we highly recommend McKay Nursery.”
“Wow, exceptional service and wonderful experience.”
“They were so busy but answered all my questions and treated this novice gardener like family.”
“Very professional, friendly, and honest opinions on the different varietals.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Elisabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We just went and bought a pin oak as a memorial for my Dad who recently passed away. He used Mckay for many years as his nursery of choice. Today, Collin's knowledge of trees and his kindness, patience, and concern for handling the tree, was greatly appreciated. It is a beautiful tree and we highly recommend McKay Nursery.
YishiLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great customer service. They were so busy but answered all my questions and treated this novice gardener like family. They have an unfussy guarantee that they stand by. Wouldn’t go anywhere else!
KurtLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I must say the staff at McKay is exceptional. We no more than picked out our tree and while I was paying staff had it loaded into my truck, perfectly secured for the 45 minute drive home. While paying the staff answered all our questions about the tree and several questions/ suggestions about our house plant…
Cole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our recent visit to McKay Garden Center - Oregon was exceptional, largely thanks to the outstanding assistance from Collin. He went above and beyond, not only helping us find the perfect tree but also meticulously loading it into our truck and ensuring it was securely tied and wrapped for safe transport. The nursery…
CathrineLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This is a great place to get quality plants and accessories at a very reasonable cost. Fabulous selection of everything and beautiful and well maintained plants.
StephanieLocal Guide · 283 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Mike and Colin were helpful and courteous. Their plant knowledge was put to use helping me pick out the right rose for my yard. I was able to get all the plants I was looking for, too (perennials and shrub roses).
Photos
Customer reviews
4.6 ★★★★★ 50 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Cory RundellLocal Guide · 19 reviewsTotal number of Google reviews Cory has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood but office is too the far right of building
Elisabeth Owens6 reviewsTotal number of Google reviews Elisabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe just went and bought a pin oak as a memorial for my Dad who recently passed away. He used Mckay for many years as his nursery of choice. Today, Collin's knowledge of trees and his kindness, patience, and concern for handling the tree, was greatly appreciated. It is a beautiful tree and we highly recommend McKay Nursery.
Response from the owner · 5 months ago
Thank you for your trust in us. We appreciate the kind words.
Yishi WangLocal Guide · 4 reviewsTotal number of Google reviews Yishi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service. They were so busy but answered all my questions and treated this novice gardener like family. They have an unfussy guarantee that they stand by. Wouldn’t go anywhere else!
Response from the owner · 5 months ago
Thank you for your business, Yishi!
Kurt KollerLocal Guide · 25 reviewsTotal number of Google reviews Kurt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI must say the staff at McKay is exceptional. We no more than picked out our tree and while I was paying staff had it loaded into my truck, perfectly secured for the 45 minute drive home. While paying the staff answered all our questions about the tree and several questions/ suggestions about our house plant issues and we left walking on cloud nine. Wow, exceptional service and wonderful experience.
Response from the owner · 6 months ago
Thank you for the kind words, Kurt. We appreciate your business!
Cole Dunning4 reviewsTotal number of Google reviews Cole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur recent visit to McKay Garden Center - Oregon was exceptional, largely thanks to the outstanding assistance from Collin. He went above and beyond, not only helping us find the perfect tree but also meticulously loading it into our truck and ensuring it was securely tied and wrapped for safe transport. The nursery has a great variety, but Collin's expertise and helpfulness truly set this visit apart. Highly recommend checking them out.
Response from the owner · a year ago
Thank you for the kind review! We're glad to hear Collin made your visit a great experience. We'll be sure to pass along your compliments, he’ll really appreciate it. Enjoy your new tree, and we hope to see you again soon!
Mike Ehrenberg2 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleguy who answers the phone has a reaaal attitude problem, perhaps he hates life?
Response from the owner · Edited a year ago
We're sorry to hear about your experience. This isn’t the level of service we aim to provide. Thank you for bringing it to our attention. We strive to accommodate each and every customer.
Cathrine WunderlichLocal Guide · 28 reviewsTotal number of Google reviews Cathrine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is a great place to get quality plants and accessories at a very reasonable cost. Fabulous selection of everything and beautiful and well maintained plants.
Response from the owner · a year ago
Thank you for the wonderful review! We appreciate your support and hope to see you again soon!
Melissa Monte1 reviewTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly and expert advice on trees.
Response from the owner · 2 years ago
Hi Melissa, thank you for the kind review! We're glad to hear you enjoyed your time at our garden center, and we hope to see you again!
L5 reviewsTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI bought 8 bare roots EngelMen Ivy from their website. They came well packed, no visible damage. While it's always a bit scary to buy bare roots, as you don't know if the plant will really come "back to life", all of the plants did come up in spring. They have been planted for about 8 months. It didn't rain much this year and the summer has been extremely hot, but they're doing very well. I couldn't stand how bright and painful to the eyes our boring white vinyl fence looked, so I put up some trellis and wires between each of them. I am forcing the vines to grow horizontally on the wires. While they managed to put some tendrils on the vinyl fence, some did fall off and the wires will give them proper support to grow on the fence eventually. It takes time to grow, but I am quite impressed by how well they grew in not even a whole season yet! I bought other plants from McKay nursery and I would definitely recommend them, as the plants all look great :)
Response from the owner · 2 years ago
Thank you so much for your wonderful review of our nursery! We're thrilled to hear that your bare root ivy arrived in great condition and are thriving despite the challenging weather. We appreciate your recommendation and can't wait to help with your future planting needs!
Business details
- Address: 5655 Lincoln Rd, Oregon, WI 53575
- Phone: (608) 835-6556
- Website: mckaygardencenter.com
- Service area: Monroe, WI