Experts Reviews · Company report
MCT Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

MCT Carpet Care

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 1,251 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MCT Carpet Care is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MCT Carpet Care is better than 95% of rug cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MCT Carpet Care is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MCT Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MCT Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MCT Carpet Care is better than 96% of rug cleaning.A
96

Reviews for your job

Customers hired MCT Carpet Care for 7 kinds of job.

MCT Carpet Care for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.110
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 66
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 110 Google reviews tagged “Upholstery cleaning” · showing 20

SLocal Guide · 134 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I couldn’t be happier with our experience with MCT Carpet Care! Technician Chris was absolutely fantastic—professional, thorough, and genuinely great to have in my home. He was punctual, explained everything clearly, and worked with impressive care and attention to detail from start to finish. Chris made sure every…

Paid $350–400Reasonable priceCarpet steam cleaningUpholstery cleaning
Marlon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Came across this company after seeing their work and reviews online and was very impressed. Scheduled service with them and met with Chris. Awesome friendly guy. Answered all my questions and did a great job! Would recommend to anyone.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great experience! Chris did an amazing job and went above and beyond. Will definitely be using them again.

Reasonable priceCarpet steam cleaningUpholstery cleaning
ArlanaLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had the greatest technician ever today. He did such a wonderful job on my couch and my carpet. This was my first time using this company and I will be recommending them to others. My tech did a very thorough job and was very professional. I really like this company I received great service for my money!!!!

Paid $100–150Reasonable priceCarpet steam cleaningUpholstery cleaning
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We’ve used MCT several times over the years and there’s a reason we keep coming back! Allen has been our technician for the last couple of times and he’s awesome at explaining what he’s doing, giving suggestions and is never pushy or hard to work with. The service is great and our carpets and couch always look amazing. We’ll keep using MCT forever!

Not sureCarpet steam cleaningUpholstery cleaning
Judy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

bryan was excellent very efficient and professional was done in no time couch looks great rugs look great. Would recommend this five stars for sure.

Carpet steam cleaningUpholstery cleaning
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bryan was very professional and considerate and paid attention to detail done a very good job treated it like his own definitely 10 out of 10 I will be using them again (AND IT SMELLS SO SO GOOD .

Customer photo from Joe's reviewCustomer photo from Joe's review
Paid $150–200Great priceCarpet steam cleaningUpholstery cleaning
TriciaLocal Guide · 97 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chris you did such a fantastic job on my carpets, furniture and car . I cant thank you enough for getting the dog pee smell out of the carpet as well as the seat in my car. The deodorizer smelled so good and the Scotchgarde was a great idea. Also Matthew and I think you have a great personality and made the whole…

Paid $450–500Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Kelli4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service from Allen. He was professional and very accommodating. Will definitely use them again in the Fall.

Reasonable priceCarpet steam cleaningUpholstery cleaning
Dana6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Allen was great!

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Jamey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bryan was excellent to work with.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
AprilLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian did a great job. Very professional and friendly.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
MaryLynn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bryan did an exceptional job with our carpets, upholstery and area rug! He is so knowledgeable and highly skilled!! He treated my home with care and meticulously cleaned the problem areas. I will only hire MCT for our carpet care!! MCT was courteous and professional on the phone and scheduled Bryan to come out the…

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Corrine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My couch looks brand new! Bryan was kind, courteous, quick, and efficient. I will definitely be using MCT Carpet Care for future needs.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Allen did a great job!! He was very kind and my carpet and chairs look and smell wonderful!

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
HeatherLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service and results. Will definitely use this again!

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Holly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My carpets were a total mess! MCT Carpet did an Amazing job getting them back to looking like before! Allen did an Awesome job! Highly recommend! Will continue to use this company!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Quality+ Professionalism
Ginger5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bryan did a great job. He was very nice and professional. Carpet and couch look so much better.

Carpet steam cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Erica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a couch cleaned and were extremely happy! Bryan was professional, friendly, and did a great job. Would definitely use them again for any future needs!

Upholstery cleaning
Dennis10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have had MTC clean our carpets twice for all three floors and we will the next time. Bryan was on time, courteous, and professional. Best of all the results he achieved are excellent. This service is high quality and an excellent value. D. Schwieger

Carpet steam cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism

Show more upholstery cleaning reviews (90 more) →

Price

$173-33% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 64%Reasonable 31%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning432$158–$347
General carpet cleaning276$153–$334
Pet stain & odor removal211$139–$373
Area rug cleaning111$163–$477
Upholstery cleaning110$170–$340
Mattress cleaning5—
Drapes & curtain cleaning2$213–$809

Compare with