Pest control service · Baltimore, MD · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 53 rodent controliPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★180 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$282typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate MD Pest Patrol five stars based on one hundred eighty reviews, noting that the owner responds to ninety-four percent of feedback. Customers describe the service as punctual, professional, and reasonably priced, with staff providing clear instructions and effective treatments for roaches, mice, bed bugs, and termites. Recurring themes highlight quick resolution of infestations and friendly communication, while no common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 180 reviews (100% five-star).
Reviews on this page: 180 Google reviews (179 with written comments, 93 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 23, 2026.
Service: Rodent Control serving Baltimore, Maryland.
Data from Google, last updated October 27, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
MD Pest PatrolRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MD Pest Patrol: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MD Pest Patrol: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MD Pest Patrol: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MD Pest Patrol: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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Bar = this company · dark tick = category median.
Star ratings
180 Google reviews we collected
5.0of 5
5 stars180100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 179 written reviews
100%praise
Praise280100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price945%
Reasonable945%
Overpriced00%
Not sure210%
$282+154% vs typical rodent control
Middle half of what 7 customers paid ($135–$426) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8430%
Speed & response6423%
Quality & results5118%
Would recommend5018%
Communication166%
Honesty & trust114%
Price & value52%
What customers talk about
We read 179 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Caring , thoughtful and I can tell they have a lot of experience.”
“He was professional, on time and very easy to work with.”
“Thank you for the excellent service at a very reasonable price!”
“they cleared termites and bees from my place on the time frame desired very happy with now I go Monty maintenance with them highly recommended”
“after a year of dealing with bedbugs That I couldn’t fix any and then I called them and I listened to the directions and we get rid of them.”
“Charlie and the whole MD pest patrol family has been great, I had a roach infection and after 6 treatments I can honestly say job well done.”
“He provided expert advice and a reasonably priced plan for follow up visits.”
People customers mention
Charlie10 reviews
Control3 reviews
Jason3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MD Pest Patrol for 5 kinds of job. Pick one to see what they paid and said.
Cierra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Charlie and the whole MD pest patrol family has been great, I had a roach infection and after 6 treatments I can honestly say job well done. I no longer see roaches. Thank you 😊
Paid $200+Reasonable priceCockroach extermination
OlumideLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Very Patient, informational and timely.
Thank you for the excellent service at a very reasonable price!
Paid $200+Reasonable priceRodent extermination
Kevin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Caring , thoughtful and I can tell they have a lot of experience. He took care of the problem.
Paid $200+Great priceRodent extermination
steve5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a visit from Charlie today, of MD Pest Patrol. His service was superb. He diligently checked a number of areas around the house and applied the appropriate treatments efficiently. He provided expert advice and a reasonably priced plan for follow up visits.
Erika5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I received prompt service getting rid of mice in my apartment earlier in the year. For the past 6 or so months, there have been no signs of mice.
Paid $200+
IzzieLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
MD Pest Patrol has been in business almost 14 years and they are the best around, in my opinion. I truly appreciate Charlie and his crew. In the past 3-4 years, we had to use them in a pinch more than once and later decided to be proactive with quarterly maintenance (which I recommend, especially in Baltimore City).…
Charlie and the whole MD pest patrol family has been great, I had a roach infection and after 6 treatments I can honestly say job well done. I no longer see roaches. Thank you 😊
Price assessment: Reasonable price
Price: $200+
Services: Cockroach extermination
Pest type: Cockroaches
Response from the owner · 3 days ago
Thank you, Cierra, from the whole MD Pest Patrol family! It had been our pleasure to work with you and resolve your issue. Call us anytime!
Olumide OwolabiLocal Guide · 15 reviewsiTotal number of Google reviews Olumide has written across all businesses on Google Maps, not just this one.
Very Patient, informational and timely.
Thank you for the excellent service at a very reasonable price!
Price assessment: Reasonable price
Price: $200+
Services: Rodent extermination
Pest type: Rodents
Response from the owner · 3 days ago
Thank you, Olumide, for your compliments and for the opportunity to help your home BE PEST FREE! Please call us for any future pest control service issues- we are always here to help!
Kevin Cooper2 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Very nice people,they know what they’re doing listen carefully their directions and everything would be fine. after a year of dealing with bedbugs That I couldn’t fix any and then I called them and I listened to the directions and we get rid of them. Thanks to them. They’re given our house back to us. Very appreciated good business
Response from the owner · 6 days ago
Thank you, Mohammad, for trusting us to make your home pest free! We are always here whenever you need us! Thank you and your family for being such wonderful customers!
JayQuana Ely1 reviewiTotal number of Google reviews JayQuana has written across all businesses on Google Maps, not just this one.
They are so great and respectful.they cleared termites and bees from my place on the time frame desired very happy with now I go Monty maintenance with them highly recommended
Response from the owner · a week ago
Thank you, Nattanya, for your compliments and we are so happy to have helped you solve your pest issues! Thank you for your continued trust in us and for being such a great customer!
Rahman Yakubu1 reviewiTotal number of Google reviews Rahman has written across all businesses on Google Maps, not just this one.
Quick and efficient. I had mouse problem and he was able to solve it very quickly! I would highly recommend.
Response from the owner · 2 weeks ago
Thank you,Jared for your compliments! We are happy that we solved your issue with mice and we look forward to continue to protect your home from pests whenever you need us!
Jeff Greene7 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
