Pet boarding service · Richmond, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%58+31.6Reliability 24%41+9.9Value 14%87+12.3Replies to reviews 7%100+7.1Craft & service penalty96−0.4Momentum penalty43−5.7Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 32 pet trainersiPosition by Experts Score among all companies we track in this category. · better than 0%
4.7★★★★★615 Google reviews · 24 photos
85%five-star reviews
4.38★last 12 monthsiAverage stars on reviews from the last 12 months only.
12.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Meadowlake Pet Resort offers dog daycare, boarding, and grooming services, with reviewers frequently praising the facility's cleanliness, staff friendliness, and proactive communication through photos and reports. Positive feedback often highlights the attention to special dietary or medical needs and reasonable pricing for basic care. However, recurring criticisms in lower-rated reviews concern unexpected billing discrepancies, insufficient reporting on paid add-on services, and concerns regarding nail trimming accuracy and staff handling of pets.
Google rating: 4.7 out of 5 from 615 reviews (85% five-star).
Reviews on this page: 615 Google reviews (362 with written comments, 41 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 23, 2026.
Service: Pet Trainer serving Richmond, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other pet trainers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Meadowlake Pet ResortPet Trainers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Meadowlake Pet Resort: 58/100 on this factor. Category median: 93.C
58
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Meadowlake Pet Resort: 41/100 on this factor. Category median: 89.C
41
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Meadowlake Pet Resort: 96/100 on this factor. Category median: 100.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Meadowlake Pet Resort: 87/100 on this factor. Category median: 99.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Meadowlake Pet Resort: 43/100 on this factor. Category median: 100.C
43
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Meadowlake Pet Resort: 100/100 on this factor. Category median: 73.A
100
Bar = this company · dark tick = category median.
Star ratings
615 Google reviews we collected
4.7of 5
5 stars52485%
4 stars539%
3 stars91%
2 stars61%
1 star234%
Praise vs complaints
Phrases our text analysis found in 362 written reviews
91%praise
Praise32291%
Complaints319%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
83%fair
Great price721%
Reasonable1855%
Overpriced515%
Not sure39%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14842%
Would recommend6117%
Quality & results4011%
Price & value3510%
Honesty & trust329%
Speed & response237%
Communication144%
What customers talk about
We read 362 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very attentive to special needs meds and diet.”
“We recommend Veronica to anyone who asks and will continue to bring our furbaby.”
“I’m very disappointed with their service and definitely do not recommend this business to anyone who truly loves animals.”
“Veronica at Meadowlake Galleria has been grooming our Cocoa for over a year now and she has always done an amazing job!”
“For a place that seems to have a good reputation, this felt like a horrible experience and I’m glad this was the first time because it’s also the last.”
“I will say that despite the stay being pricey, it was worth every penny.”
“The stay of $70/night way too expensive considering the location, but was selected last min.”
“I’m happy I found this dog spa, they provided service details over the phone, transparent pricing and the bath, de shedding & nail filing met expectations.”
“Whoever was at reservations was COMPLETELY misleading on how much it would cost for us to have 2 dogs there for 2 nights.”
“Fast friendly with excellent results competent service clean service areas”
“To clarify, this was not a delayed friction bleed, the nail was cut into the quick and bled immediately during grooming, and another bled later that night.”
“Even during her stays, they always communicate well when she gets selective about her eating.”
“Instead, the groomer went back and fourth with me, ignored my request, and did what she wanted.”
People customers mention
Galleria17 reviews
Houston10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Meadowlake Pet Resort for 8 kinds of job. Pick one to see what they paid and said.
Wade4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Very good. I feel very confident that my dog is in good hands when I take her there for grooming and day care. I also use Meadowlake for overnight and days-away lodging. They are very attentive to special needs meds and diet.
Reasonable priceDog groomingOther pet daycare
VeronicaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Meadow lake pet resort is wonderful. The trainers and caregivers are friendly and treat dogs as their own puppies. Pickles, my chocolate Labrador Retriever is almost 3 y/o and has been going there since she was 6 months/old. She looks so happy every time is there. They also provide an excellent grooming service
Steph14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Veronica at Meadowlake Galleria has been grooming our Cocoa for over a year now and she has always done an amazing job! Cocoa never goes anywhere without someone telling us how beautiful Cocoa is and how impeccable her coat and groom looks. And the prices are very reasonable! We recommend Veronica to anyone who asks and will continue to bring our furbaby.
Reasonable priceDog grooming
Wendi-Ann3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’m happy I found this dog spa, they provided service details over the phone, transparent pricing and the bath, de shedding & nail filing met expectations.
Reasonable priceOther pet groomingDog full service groomingDog nail trimming
JocelynLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
From my first call to learn more about the facilities, I knew Meadowlake Pet Resort was a caring, organized and safe place for my older pet. All my questions answered clearly and thoroughly. It’s clean and friendly and I loved the daily photos and report cards. From our first boarding experience it seems to be a wonderful place.
Other pet boarding
CharlesLocal Guide · 50 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our dog (1 1/2 yr old) loves it. He is happy when we show up, but cries when he realizes he has to leave his new friends. They seem to enforce the "no dogs on eachother" policy as we had issues at a previous place. Staff is great as our dog is pretty shy. No pressure to ever buy more or pay for anything else.
Only…
Very good. I feel very confident that my dog is in good hands when I take her there for grooming and day care. I also use Meadowlake for overnight and days-away lodging. They are very attentive to special needs meds and diet.
Price assessment: Reasonable price
Services: Dog grooming, Other pet daycare
Response from the owner · 4 months ago
Thank you for the wonderful 5 star rating!
Veronica LengeLocal Guide · 19 reviewsiTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Meadow lake pet resort is wonderful. The trainers and caregivers are friendly and treat dogs as their own puppies. Pickles, my chocolate Labrador Retriever is almost 3 y/o and has been going there since she was 6 months/old. She looks so happy every time is there. They also provide an excellent grooming service
Response from the owner · 3 years ago
Thanks so much for your feedback, Veronica! It makes our day hearing about how much our customers love Meadowlake and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you again!
Steph14 reviewsiTotal number of Google reviews Steph has written across all businesses on Google Maps, not just this one.
Veronica at Meadowlake Galleria has been grooming our Cocoa for over a year now and she has always done an amazing job! Cocoa never goes anywhere without someone telling us how beautiful Cocoa is and how impeccable her coat and groom looks. And the prices are very reasonable! We recommend Veronica to anyone who asks and will continue to bring our furbaby.
Price assessment: Reasonable price
Services: Dog grooming
Response from the owner · 3 days ago
This is so lovely to hear! We will definitely pass these kind words on to Veronica - we know she adores working with sweet Cocoa. We can't wait to have her in the shop again soon!
Wendi-Ann Francis3 reviewsiTotal number of Google reviews Wendi-Ann has written across all businesses on Google Maps, not just this one.
I’m happy I found this dog spa, they provided service details over the phone, transparent pricing and the bath, de shedding & nail filing met expectations.
Price assessment: Reasonable price
Services: Other pet grooming, Dog full service grooming, Dog nail trimming
Response from the owner · 3 days ago
Thank you for sharing your experience! It is so lovely to hear you are satisfied with our doggy spa services and reservation process. Come back and see us soon!
Kim Garcia7 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
From my first call to learn more about the facilities, I knew Meadowlake Pet Resort was a caring, organized and safe place for my older pet. All my questions answered clearly and thoroughly. It’s clean and friendly and I loved the daily photos and report cards. From our first boarding experience it seems to be a wonderful place.
Services: Other pet boarding
Response from the owner · 3 years ago
We're so grateful for you taking the time to write such an amazing review. Meadowlake is a small business and reviews like this mean the world to us. We can't wait to see Benny again! :)
Charles CutlerLocal Guide · 50 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Our dog (1 1/2 yr old) loves it. He is happy when we show up, but cries when he realizes he has to leave his new friends. They seem to enforce the "no dogs on eachother" policy as we had issues at a previous place. Staff is great as our dog is pretty shy. No pressure to ever buy more or pay for anything else.
Only wish is a live stream as I think people like watching their dog play.
Response from the owner · a month ago
Thank you for your thoughtful review! We truly adore having Beaux in our large pack; it's been a joy to see him fit right in with his new doggy friends.
Bahareh OromchiLocal Guide · 33 reviewsiTotal number of Google reviews Bahareh has written across all businesses on Google Maps, not just this one.
Great attentive care & lodging for our cat. Highly recommended
Price assessment: Reasonable price
Services: Cat boarding
Response from the owner · a month ago
We had a blast spoiling sweet Nash and making sure he felt comfortable! Thank you for the wonderful review and the 5 star rating. See y'all again soon!
Brenda R.2 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
My senior dog requires meticulous care. Meadowlake followed all our instructions, and exceeded our expectations. Their communication is unparalleled. Thank you, Meadowlake!
Services: Dog boarding
Response from the owner · a month ago
We are truly grateful for your thoughtful review - We simply adore Rav! Our team takes pride in delivering attentive service and keeping families updated every step of the way. Thank you for trusting Meadowlake Pet Resort with Rav!
