iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%70+44.5Reliability 28%56+15.8Replies to reviews 8%96+7.9Momentum penalty79−2.1Experts Score= 66Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#87 of 91 makeup artistsiPosition by Experts Score among all companies we track in this category. · better than 4%
4.7★★★★★72 Google reviews · 22 photos
93%five-star reviews
4.59★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$188typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Melissa Marie Salon & Spa 4.7 out of 5 based on 72 reviews, with the owner responding to all feedback. Positive comments frequently highlight specific services like haircuts, highlights, head spas, and facials, noting the welcoming atmosphere, attentive communication, and skilled execution of requested styles. In contrast, low-star reviews describe concerns about over-processed hair, perceived high pricing for extensions, rushed appointments, and discomfort during spa procedures due to a lack of privacy or proper towel provision.
Google rating: 4.7 out of 5 from 72 reviews (93% five-star).
Reviews on this page: 72 Google reviews (62 with written comments, 11 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 8, 2026.
Service: Makeup Artist serving Weston, Wisconsin.
Data from Google, last updated October 25, 2026.
Score profile vs other makeup artists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Melissa Marie Salon & SpaMakeup Artists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Melissa Marie Salon & Spa: 70/100 on this factor. Category median: 96.B
70
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Melissa Marie Salon & Spa: 56/100 on this factor. Category median: 94.C
56
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Melissa Marie Salon & Spa: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Melissa Marie Salon & Spa: 96/100 on this factor. Category median: 48.A
96
Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
4.7of 5
5 stars6793%
4 stars00%
3 stars00%
2 stars00%
1 star57%
Praise vs complaints
Phrases our text analysis found in 62 written reviews
87%praise
Praise8487%
Complaints1313%
Price
What customers reported paying
$188+114% vs typical makeup artists
Middle half of what 28 customers paid ($106–$282) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2930%
Quality & results2324%
Would recommend2324%
Speed & response77%
Communication66%
Price & value55%
Honesty & trust44%
What customers talk about
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“But the most important thing was her personality very genuine sweet person I got to just share so much with her and there was no coincidence that day…”
“Took off just enough and really I did just a great job.”
“Unfortunately, because I was trying to remove the damaged ends on my own, I ended up giving myself a terrible haircut — but I felt I had no choice bec…”
“Definitely one of the best salon experiences I’ve had—highly recommend to anyone looking for quality work and great people!”
“I would not recommend spending this kind of money at a salon that won't respond when something goes wrong.”
“From the moment I walked in, everyone was super welcoming and made me feel comfortable right away.”
“So apparently if there was a problem, she never showed it until I was the one complaining about my hair.”
“She listened to all my preferences and made me feel confident in my decisions!”
“I don’t usually treat myself with this kind of service but it was worth it and I’m definitely going back to get a facial next time!”
“Promise, it is NOT worth it!”
“The attention to detail was next level, and the results honestly came out even better than I expected.”
People customers mention
Piper8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Melissa Marie Salon & Spa for 8 kinds of job. Pick one to see what they paid and said.
LeeLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Went there for head spa and it was ok. It was my first time and I surprised she asked me to walk with my very wet hair dripping all over to dress up and meet her on the hallway to dry my hair. I think they should provide a small towel. I felt so uncomfortable. She also dropped something couple times while washing my…
Paid $140–160
Catherine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Molly did an amazing job, her customer service and professionalism was beyond my expectations. Love the energy she brings and will come back for more services. its also a very beautiful atmosphere when you walk in and out!
Paid $180–200Hair straighteningGloss or Glaze
Kourtney4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Amanda did a great job with my hair! She took the inspiration photo and recreated it perfectly! I’m obsessed! Highly recommend
Paid $200+HaircutHairstylingHair highlighting
LeahLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Amanda did a great job cutting my hair, and was so sweet! She listened to all my preferences and made me feel confident in my decisions!! I’ll definitely be coming back.
Paid $40–60Haircut
Wendy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Amanda did a great job with my haircut and wax services…. I look 10 years younger and ready to own the world!
Paid $100–120HaircutHairstylingService not listed
Liberty3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I highly recommend Amanda to do any hair services, I came in with a struggle with my hair not taking color and she was so kind, caring and did wonderful with my hair and I loved the way it turned out!!! I will definitely be back:))
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Starry Sustainable Living With GodLocal Guide · 20 reviewsiTotal number of Google reviews Starry has written across all businesses on Google Maps, not just this one.
I wish Melissa was closer. She was just fantastic felt very comfortable with her straight off the bat. Wanted a shag haircut and she delivered very nicely. Took off just enough and really I did just a great job. But the most important thing was her personality very genuine sweet person I got to just share so much with her and there was no coincidence that day that I was in that beauticians chair and the other thing she stands behind her work so if you don't like something or you need a little more cut off or whatever she said within I think 2 weeks you can come back. She really is a gem you can trust her
Response from the owner · 2 weeks ago
Thank you so much! I really appreciate the review. And I absolutely loved having you in my chair. You’re a very special person and I look forward to seeing you again. 💗
T Benetti6 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
I am extremely disappointed with my experience at this salon, particularly with the way my concerns were handled afterward.
I had my hair highlighted here, and while the highlights initially looked okay, the overall condition of my hair afterward was extremely concerning. My hair was severely over-processed, leaving it incredibly dry, frizzy, brittle, and full of split ends. It also has a strange burning/chemical smell that has continued even after shampooing.
The damage was bad enough that I ultimately had to cut off the split ends myself. Unfortunately, because I was trying to remove the damaged ends on my own, I ended up giving myself a terrible haircut — but I felt I had no choice because the condition of my hair was so poor and I needed to get the damaged ends off.
The highlights themselves looked okay for the first couple of days, but the tone has already faded. Normally I would simply return to the salon to have the color re-toned, but because my hair has been so severely damaged from the processing, I am not comfortable putting additional chemical processing on it right now. I am now left trying to figure out how to repair and save my hair elsewhere.
What is perhaps most disappointing is what happened when I tried to address the situation with the salon. I contacted the salon three separate times to explain what happened, express my concerns, and ask for help. I sent pictures of my damaged hair.
I did not receive a single response.
I requested a full refund for the services, which I feel is reasonable considering the amount I paid, the condition my hair was left in, and the fact that I now have to spend additional money trying to repair the damage elsewhere. The services were already highly overpriced in my opinion, but what made this experience significantly worse was the complete lack of communication afterward.
I gave the salon multiple opportunities to respond and make this situation right. Instead, my concerns and refund request were simply ignored.
The most frustrating part isn't just that I'm unhappy with my hair — it's that when I reached out for help, the salon wouldn't even respond. A salon should stand behind its work and, at the very least, communicate with a customer when they raise a legitimate concern about damage to their hair.
I would not recommend spending this kind of money at a salon that won't respond when something goes wrong. I am now left with damaged, dry, frizzy hair, split ends I had to cut myself, a haircut I had to attempt myself because of the damage, and the additional expense of trying to get my hair healthy again elsewhere.
I would not recommend this salon to anybody!!!
Price: $200+
Response from the owner · 2 weeks ago
Hi Trisha,
We would like to clarify that we did respond to your email on September 19 at 1:35pm. Your concerns were brought to us approximately one month after your appointment, which is outside our two-week service guarantee.
We have photos from the day of your appointment, which I included in the email showing your hair and finished result, with no visible signs of damage described. Even though it was outside our guarantee period, I offered to have you come in so I can personally examine your hair, but we did not receive a response to that offer.
Because of the time that had passed, we will not be able to provide you a refund. We stand behind our work, our policies, and our efforts to address concerns professionally.
-Melissa Marie
Autumn Par1 reviewiTotal number of Google reviews Autumn has written across all businesses on Google Maps, not just this one.
Went there for head spa and it was ok. It was my first time and I surprised she asked me to walk with my very wet hair dripping all over to dress up and meet her on the hallway to dry my hair. I think they should provide a small towel. I felt so uncomfortable. She also dropped something couple times while washing my hair and it was really loud. The room can’t keep noises. You can still hear people talking and a washer running from other rooms. It’s hard trying to relax. Overall, I think it’s not worth the cost.
Price: $140–160
Response from the owner · 2 months ago
Lee, we're truly sorry your first Headspa experience did not provide the comfort and relaxation you expected. You should not have felt uncomfortable walking to the styling area with wet hair, and we appreciate you bringing this to our attention. We are addressing our towel and transition process, as well as the noise concerns you mentioned with our team. Your experience matters to us, and we would appreciate the opportunity to speak with you personally and make this right. Please contact Melissa at [email protected].
Cali Rabbitt1 reviewiTotal number of Google reviews Cali has written across all businesses on Google Maps, not just this one.
this place was absolutely amazing! such good vibes and everyone was very nice and polite! Molly did such a good job on my hair and gave me exactly what i wanted!
Services: Hair coloring
Response from the owner · 4 months ago
Thank you so much Cali for the 5 star review. You looked absolutely gorgeous in your brightened blonde hair. We can’t wait to have you back in the salon.
Suzanne Miller6 reviewsiTotal number of Google reviews Suzanne has written across all businesses on Google Maps, not just this one.
Molly did an amazing job, her customer service and professionalism was beyond my expectations. Love the energy she brings and will come back for more services. its also a very beautiful atmosphere when you walk in and out!
Price: $180–200
Services: Hair straightening, Gloss or Glaze
Response from the owner · 5 months ago
Thank you so much, Catherine for the 5star review. We really appreciate it. We look forward to seeing you again.
Julie Morris8 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
I had such an amazing experience at this salon! From the moment I walked in, everyone was super welcoming and made me feel comfortable right away. The space was clean, stylish, and had a really good vibe.
My stylist really took the time to listen to what I wanted and gave helpful suggestions without being pushy. You can tell they actually care about their work and want you to leave happy. The attention to detail was next level, and the results honestly came out even better than I expected.
Everything from the service to the atmosphere was on point. I left feeling confident and taken care of. Definitely one of the best salon experiences I’ve had—highly recommend to anyone looking for quality work and great people!
Response from the owner · 6 months ago
Mason, Thank you so much for your 5star review. We really appreciate it. And look forward to seeing you again in the salon.
Kourtney Bessette4 reviewsiTotal number of Google reviews Kourtney has written across all businesses on Google Maps, not just this one.
