Roofing contractor · Grandville, MI · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 18 insulation contractorsiPosition by Experts Score among all companies we track in this category. · better than 65%
4.9★★★★★177 Google reviews · 24 photos
94%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$7.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Melvin Belk Roofing holds a 4.9 rating from 177 Google reviews, with the owner responding to 97% of feedback. Customers frequently praise the company for punctual service, clear communication, fair pricing, and thorough cleanup after roofing, siding, and gutter projects. Positive reviews often highlight the team's professionalism and willingness to assist with insurance claims or provide honest assessments. Minor criticisms involve unresolved issues with shingle durability on one roof and a sales representative failing to return a call for an estimate.
Google rating: 4.9 out of 5 from 177 reviews (94% five-star).
Reviews on this page: 177 Google reviews (136 with written comments, 5 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Melvin Belk RoofingInsulation Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Melvin Belk Roofing: 91/100 on this factor. Category median: 92.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Melvin Belk Roofing: 88/100 on this factor. Category median: 89.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Melvin Belk Roofing: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Melvin Belk Roofing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Melvin Belk Roofing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Melvin Belk Roofing: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
177 Google reviews we collected
4.9of 5
5 stars16794%
4 stars53%
3 stars21%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 136 written reviews
98%praise
Praise27598%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price838%
Reasonable1362%
Overpriced00%
Not sure00%
$7.1k-52% vs typical insulation contractors
Middle half of what 15 customers paid ($891–$18k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6925%
Quality & results5620%
Speed & response5319%
Would recommend4416%
Price & value259%
Communication238%
Honesty & trust114%
What customers talk about
We read 136 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amazingly knowledge, professional, and communicative.”
“Great job by all and Nick was very responsive and a great coordinator!”
“If he hadn't gone the extra mile to check out the rest of the roof, I would still have a damaged roof and wouldn't even know it.”
“He came out quickly to assess and repair our roof, which was greatly appreciated!”
“I highly recommend Andrew to anyone needing roofing repairs.”
“WOULD NOT RECOMMEND”
“The repair was completed promptly, and the quality of the work was outstanding as well as reasonably priced!”
“Fair pricing, fast service, and excellent communication throughout the process.”
“They’re always friendly, helpful, trustworthy, and offer pragmatic advice without feeling pressure.”
People customers mention
Andrew8 reviews
Nick7 reviews
Jeremiah4 reviews
Brott3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Melvin Belk Roofing for 8 kinds of job. Pick one to see what they paid and said.
Ssabrina7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Andrew provided excellent service. He came out quickly to assess and repair our roof, which was greatly appreciated! He was professional, knowledgeable, and efficient throughout the entire process. The repair was completed promptly, and the quality of the work was outstanding as well as reasonably priced! It's…
Paid $1–5,000Reasonable priceRoof repair
JJay1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We are very satisfied with the team at Melvin Belk, Andrew helped us with all the insurance claims and once we were approved the team came in and did an out standing job both on the roof and siding. We could not be happier.
Paid $30,000–35,000Great priceRoof repair for storm & wind damage
PPaul2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Andrew and team did a great job for us. Excellent customer service and workmanship. Recommend their services. Thank you!!
Paid $15,000–20,000Reasonable priceRoof repair
TTodd2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Absolutely hands down superb teamwork and great to deal with. My experience with Melvin Belk roofing with Nick was trust, on time, there when you needed him and a pleasure to work with. Thanks for a great looking roof.
Special thanks to the girls that came after the job was long gone to pickup any leftovers out of my lawn from the tear off. Thanks again
KKim4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Wonderful experience. New roof was completed a few weeks ago. It looks amazing. Everyone was so great to work with and even did a very thorough job with clean up! Nick was wonderful every step of the way and we could not have asked for anything more! He was very responsive and so kind every time I reached out to him with questions and advice.
WWill3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great experience working with Melvin Belk Roofing. Fair pricing, fast service, and excellent communication throughout the process. Andrew was extremely helpful with assessing the roof damage and explaining the repairs needed. I’d highly recommend them for any roofing needs.
Paid $1–2,000Great priceRoof repair for storm & wind damageRoof repair
Amazingly knowledge, professional, and communicative. We will definitely be using again for our rental properties.
Services: Roof installation
Response from the owner · 17 hours ago
Sarah,
Thank you so much for your wonderful review and for trusting Melvin Belk Roofing, Siding & Gutters with your roof installation! We're happy to hear that our team's knowledge, professionalism, and communication made your experience a great one. As a family-owned roofing company, we take pride in providing quality workmanship and dependable service. We truly appreciate the opportunity to assist with your future rental property roofing needs and look forward to working with you again! Proudly serving Hudsonville and surrounding areas.
L
Logan Wallin1 reviewiTotal number of Google reviews Logan has written across all businesses on Google Maps, not just this one.
Great company. Worked with Andrew of whom was great. Very professional and made sure all of our concerns were addressed. Would highly recommend.
Price assessment: Great price
Services: Roof repair for storm & wind damage
Response from the owner · a day ago
Logan,
Thank you so much for the wonderful 5-star review and recommendation! We're happy to hear that Andrew provided professional service, addressed all your concerns, and made your experience with Melvin Belk Roofing, Siding & Gutters a positive one. We know how stressful storm and wind damage can be, so our goal is always to provide reliable roof repairs, quality workmanship, and fair pricing you can trust. We truly appreciate you choosing our family-owned company for your roofing needs. Thank you for trusting the Belk team! Proudly serving Belding and surrounding areas.
P
Pat Grusnis2 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Great job by all and Nick was very responsive and a great coordinator!
Response from the owner · 3 weeks ago
Pat,
Thank you for the 5-star review! We're so glad you had a great experience with Melvin Belk Roofing, Siding & Gutters. Nick takes pride in keeping projects organized, communicating clearly, and making sure everything runs smoothly from start to finish. We appreciate you recognizing his responsiveness and the hard work of our entire roofing team. Thank you for trusting us with your roofing needs! Proudly serving Hudsonville and surrounding areas.
T
Tim Bo6 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Melvin Belk has been so great at coming out for minor roof fascia repairs. They’re always friendly, helpful, trustworthy, and offer pragmatic advice without feeling pressure. They also did an excellent job replacing our roof 4 years ago (repairs they’ve done have not been related to the roof job as we elected not to have the fascia replaced), and we’ve had zero issues with the roof. Thank you! :)
Price assessment: Great price
Services: Roof repair for storm & wind damage
Response from the owner · 4 weeks ago
Tim,
Thank you so much for the kind review and for continuing to trust Melvin Belk Roofing, Siding and Gutters with your home! We’re glad our team has been able to help with your roof fascia repairs and provide straightforward, pressure-free advice along the way. It’s also wonderful to hear that your roof replacement from four years ago is still performing exactly as it should with zero issues. We truly appreciate your continued business and recommendation for roof repair and storm and wind damage services!
S
sabrina noyes7 reviewsiTotal number of Google reviews sabrina has written across all businesses on Google Maps, not just this one.
Andrew provided excellent service. He came out quickly to assess and repair our roof, which was greatly appreciated! He was professional, knowledgeable, and efficient throughout the entire process. The repair was completed promptly, and the quality of the work was outstanding as well as reasonably priced! It's clear that he takes pride in his work and values his customers. I highly recommend Andrew to anyone needing roofing repairs. Thank you for the fast response and great service!
Price assessment: Reasonable price
Price: $1–5,000
Services: Roof repair
Response from the owner · a month ago
Sabrina,
Thank you so much for the wonderful review! We’re glad to hear Andrew was able to respond quickly and provide a professional, efficient roof repair at a reasonable price. We take pride in providing quality roofing repairs and making sure our customers feel taken care of from the initial roof assessment through the completed repair.
We truly appreciate your recommendation and your trust in Andrew and the Melvin Belk Roofing, Siding & Gutters team. Thank you for choosing us for your roof repair!
J
Jay Fox1 reviewiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
We are very satisfied with the team at Melvin Belk, Andrew helped us with all the insurance claims and once we were approved the team came in and did an out standing job both on the roof and siding. We could not be happier.
Price assessment: Great price
Price: $30,000–35,000
Services: Roof repair for storm & wind damage
Response from the owner · a month ago
Jay,
Thank you so much for the wonderful 5-star review! We’re so glad to hear you had a great experience with the Melvin Belk Roofing team. We’ll be sure to pass your kind words along to Andrew. Helping homeowners navigate the insurance claim process after storm and wind damage can feel overwhelming, and we’re happy we could help make the process easier.
It’s great to hear you’re happy with both your new roof and siding. Thank you for trusting our family-owned company with your storm damage roof repair and siding project. We truly appreciate your business and your recommendation! Proudly serving Jenison and surrounding areas.
T
Tony Russo1 reviewiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Working with Melvin Belk Roofing was a smooth, quick and easy process. The crew was friendly, fast and efficient. Even my neighbors commented on how impressed they were with the crew and the work! I highly recommend them!
Price assessment: Reasonable price
Services: Roof installation
Response from the owner · a month ago
Tony,
Thank you so much for the wonderful 5-star review and recommendation! We’re so glad to hear your experience with Melvin Belk
Roofing was smooth, quick, and easy from start to finish.
Our roofing crews work hard to provide friendly, efficient service and quality workmanship on every roof installation, so hearing that even your neighbors were impressed with the crew and the finished work means a lot to us! Melvin Belk Roofing, Siding & Gutters proudly serving Six Lakes and surrounding areas.
Thank you for trusting our family-owned roofing company with your home. We truly appreciate your business and your recommendation!
— The Melvin Belk Roofing Team
J
Jay BeeLocal Guide · 16 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
OK, so my roof was done 14 years ago. I thought they did a great job at the time, I was very happy with it then.
I recently had a poor gutter install done, while looking at where water was going after rain, I saw it was going down the side of my house. Well, I got a different guy to fix gutters properly, it was still going down my house.
Now, the reason for the bad rating.
The issue causing the problem is way the roof was done! Shingles do not over hang drip edge, lifting up a shingle reveals an exposed drip edge where there should be ice and water over it! Water is wicking under the shingle, getting behind drip edge, running down fasia, the following soffit to my house.Water has likely been dripping down the side of my house for 14 years! Make sure to look at your house during and after a rain to be sure water goes only where its supposed to. I sure wish i had! Until the bad gutter job, i didn't feel a reason to look. Please be sure to check the work, don't let this happen to you!
Price assessment: Reasonable price
Price: $5,000–10,000
Services: Roof installation
Response from the owner · a month ago
Drip edge comes in two basic styles, one has no overhang and the other which is commonly used in Michigan has a built in 1/4" overhang. We use the one that has a built in overhang. We run ice and water under the drip edge as was recommended by the manufacturer in cold climates. We now also run ice and water over the drip edge which is now code. We started doing both approximately 10 years ago. We have done over 20,000 roofs in Michigan in the last 43 years and this is the first we have heard of your problem happening. The amount of water wicking back has to be minimal and why you haven't noticed in 14 years. It also you stated is running down the outside of your siding. It therefore has not caused any damage. We are sorry that you have had this problem. We would have been happy to address it if you had given us a call.
P
Paul Rozich2 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Andrew and team did a great job for us. Excellent customer service and workmanship. Recommend their services. Thank you!!
Price assessment: Reasonable price
Price: $15,000–20,000
Services: Roof repair
Response from the owner · 2 months ago
Paul,
Thank you so much for the 5-star review and recommendation! We’re thrilled to hear that Andrew, and our team provided excellent customer service and quality workmanship on your roof repair. At Melvin Belk Roofing, we take pride in providing dependable roofing services, quality craftsmanship, and a great experience from start to finish. We truly appreciate you trusting our local, family-owned roofing company with your home. Thank you for choosing Melvin Belk Roofing, Siding & Gutters, proudly serving Jenison and surrounding areas.
T
Todd Guiles2 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Absolutely hands down superb teamwork and great to deal with. My experience with Melvin Belk roofing with Nick was trust, on time, there when you needed him and a pleasure to work with. Thanks for a great looking roof.
Special thanks to the girls that came after the job was long gone to pickup any leftovers out of my lawn from the tear off. Thanks again
Price assessment: Reasonable price
Price: $15,000–20,000
Services: Roof installation
Response from the owner · 2 months ago
Todd,
Thank you so much for the amazing 5-star review! We’re thrilled to hear you had such a great experience with Nick and our Melvin Belk Roofing, Siding, and Gutter team. Trust, communication, showing up on time, and delivering quality workmanship are incredibly important to us, and we’re so glad your new roof turned out great!
We also appreciate you recognizing our cleanup crew. A professional roof installation isn’t finished until the property is cleaned up and taken care of—even after the roofing job is complete.
Thank you for trusting our family-owned West Michigan roofing company with your home. We truly appreciate your business and hope you enjoy that beautiful new roof for many years to come! Proudly serving Jenison and surrounding areas.
