Memphis Pool has been my #1 Pool company for more than 20 yrs- They truly are the BEST ! Excellent high quality service and people - extremely professional and knowledgeable employees. Today, again they came to my rescue- my Polaris stopped functioning properly over the weekend and with this heat along with the leaves starting to fall I just needed it repaired asap. Well their incredible expert Brooks at Getwell diagnosis the issue in under 3 minutes- updated me and had it repaired and I was on my way in record time…. again. Next time I will go straight to Brooks and bypass all the you-tube DYI videos-save yourself time and energy and stress- go see him - Brooks Knows!!! Thank you so Brooks- Memphis Pool I truly appreciate everything- top notch people, all the quality service and products over the years 😉
Memphis Pool
Memphis Pool at a glance
Customers frequently praise the store's knowledgeable staff, reliable maintenance services, and prompt response times for issues like pump repairs and water testing. Many long-term clients highlight the company's professionalism and helpfulness in explaining pool care needs. However, lower-rated reviews criticize high pricing, poor communication regarding subcontracted concrete work, and instances where repairs failed to resolve underlying problems, leading some customers to seek alternative providers.
- Google rating: 4.6 out of 5 from 248 reviews (83% five-star).
- Reviews on this page: 248 Google reviews (196 with written comments, 13 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: September 14, 2026.
- Service: Swimming Pool serving Germantown, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other swimming pool installation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
Star ratings
248 Google reviews we collected
- 5 stars20583%
- 4 stars166%
- 3 stars52%
- 2 stars73%
- 1 star156%
Praise vs complaints
Phrases our text analysis found in 196 written reviews
- Praise21591%
- Complaints219%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude8938%
- Quality & results4921%
- Speed & response3314%
- Communication208%
- Price & value198%
- Would recommend167%
- Honesty & trust104%
What customers talk about
We read 196 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent high quality service and people - extremely professional and knowledgeable employees.”
“I tried to discuss these charges but was treated very rudely.”
“Memphis Pool Supply once again gets a 10+ out of 10 for outstanding service!”
“They charged me over $1,000 to put in a new light fixture which did not work.”
“He is honest, knowledgeable, super dependable and responsive.”
“Very slow customer service and no customer acknowledgement ,not very knowledgeable sales person,the foreign lady always seems to have an attitude with…”
“Dewayne, who is extremely knowledgeable, answered my questions patiently and even showed me how to use a few things at the equipment pad I hadn’t used before!”
“They are reliable, reasonable, affordable and pleasant.”
“Although they are a bit pricey I still woukd pay extra for the knowledge of the techs and interoffice personnel.”
“I highly recommend their quality staff for all your needs.”
“Trust me when I say that we have gone through many other companies over the years and Memphis Pool provides "top notch" service.”
People customers mention
- Rico 21 reviews
- Pools 6 reviews
- Brooks 5 reviews
- Getwell 5 reviews
- Bill 5 reviews
- Barry 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Memphis Pool has been my #1 Pool company for more than 20 yrs- They truly are the BEST ! Excellent high quality service and people - extremely professional and knowledgeable employees. Today, again they came to my rescue- my Polaris stopped functioning properly over the weekend and with this heat along with the…
Memphis Pool is THE BEST POOL COMPANY in the Memphis area. We have cycled through several companies in the past 20 years, but we have been with Memphis Pool for several years and we intend to be with them for many more. They are reliable, reasonable, affordable and pleasant.
Memphis Pool is a great company to work with. I highly recommend their quality staff for all your needs.
Brooks was great very helpful and knowledgeable we just found our new pool supply store
We were lead to believe that the store or in Collierville had more of what we were looking for but they only had a couple on display. It was a waste of a drive. Family Leisure had exactly what we are looking for with the swim and spa seperate.
I love Memphis Pool!!! But why yall open on Memorial Day? It’s a day of remembrance!! Everyone is closed……Yall should be too!! You guys deserve it
Photos
Customer reviews
4.6 ★★★★★ 248 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Extremely helpful. Above and beyoynd.
Memphis Pool is THE BEST POOL COMPANY in the Memphis area. We have cycled through several companies in the past 20 years, but we have been with Memphis Pool for several years and we intend to be with them for many more. They are reliable, reasonable, affordable and pleasant.
Memphis Pool is a great company to work with. I highly recommend their quality staff for all your needs.
Brooks was great very helpful and knowledgeable we just found our new pool supply store
Considerate and competent! Thanks.
Hi! Thank you so much for your feedback! We appreciate it!
Robert Smith is the best,very knowledgeable
Always efficient and very dependable!
Ryan does a great job
Ryan is always so helpful! Thanks for the great service!
Business details
- Address: 2762 Getwell Rd, Memphis, TN 38118
- Phone: (901) 676-6230
- Website: memphispool.com
- Service area: Germantown, TN