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Mended Salon

Beauty salon · Kannapolis, NC · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%77+20.1Value 15%97+14.8Craft & service penalty99−0.1Momentum penalty88−1.2Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 87 wedding hair stylistsPosition by Experts Score among all companies we track in this category. · better than 49%
4.9 ★★★★★ 48 Google reviews · 16 photos
96%five-star reviews
4.67★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$115typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Mended Salon at a glance

Google reviewers rate Mended Salon 4.9 out of 5 based on 48 reviews, highlighting consistent praise for hair cuts, coloring, and extensions. Customers frequently describe the salon as clean, beautiful, and relaxing, noting that stylists communicate effectively to manage expectations and provide suitable product recommendations. While most feedback is positive regarding the welcoming atmosphere and skilled service, one recurring criticism involves incomplete work on the back of the head during foil gloss treatments and a perceived lack of accountability when addressing service errors.

  • Google rating: 4.9 out of 5 from 48 reviews (96% five-star).
  • Reviews on this page: 48 Google reviews (44 with written comments, 7 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 17, 2026.
  • Service: Wedding Hair Stylist serving Kannapolis, North Carolina.

Data from Google, last updated November 1, 2026.

Score profile vs other wedding hair stylists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction88Reliability77Craft & service99Value97Momentum88Replies to reviews–Satisfaction: 88 (median 89)Reliability: 77 (median 83)Craft & service: 99 (median 99)Value: 97 (median 100)Momentum: 88 (median 100)
Mended SalonWedding Hair Stylists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mended Salon: 88/100 on this factor. Category median: 89.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mended Salon: 77/100 on this factor. Category median: 83.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mended Salon: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mended Salon: 97/100 on this factor. Category median: 100.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mended Salon: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
–

Bar = this company · dark tick = category median.

Star ratings

48 Google reviews we collected

  • 5 stars4696%
  • 4 stars12%
  • 3 stars00%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 44 written reviews

  • Praise5295%
  • Complaints35%

Price

What customers reported paying

$115+11% vs typical wedding hair stylists

Middle half of what 3 customers paid ($108–$124) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2036%
  • Would recommend1425%
  • Honesty & trust916%
  • Quality & results815%
  • Price & value35%
  • Communication12%

What customers talk about

We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She’s such a sweet heart and makes you feel welcome!”
  • “I have been going to Amber for months now to get my haircut and I would recommend her to any and everyone!”
  • “I’ve know Amber since middle school and she is a great person so if there’s anyone I trust with sharp objects around my head, she’s the one!”
  • “I love her attention to detail and how fantastic my hair feels after each cut and color.”
  • “I live in North Myrtle Beach SC and let me tell you the drive is SOOO worth it!”
  • “She always listens carefully to what I want and then explains to me what we’re able to do and how we can get me to where I want to be- and THIS is som…”

People customers mention

  • Cain 13 reviews
  • Amber 12 reviews
  • Laura 4 reviews
  • Tehya 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Mended Salon for 5 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

KristinaLocal Guide · 248 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shelby is an excellent hair stylist! I love her attention to detail and how fantastic my hair feels after each cut and color.

Customer photo from Kristina's review
Paid $120–140HaircutShampoo & conditioning

Jobs customers hired them for

JobReviewsCategory typical
Haircut29$43–$79
Hairstyling29$48–$119
Balayage13$238–$426
Hair extensions10$168–$194
Shampoo & conditioning2$56–$124

Compare with

Photos

Customer reviews

4.9 ★★★★★ 48 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kimberly TateLocal Guide · 8 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I loveeeee my “me time” with Kayla at Mended Salon!

  • Price: $100–120
  • Services: Haircut, Hairstyling, Service not listed
  • Atmosphere: Relaxing, Traditional, Cozy
  • Maintenance: Pristine
CEW Studio Curated ProductsLocal Guide · 97 reviewsTotal number of Google reviews CEW has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The location is fairly easy to find, during the daylight hours, but the parking lot could really use some lighting, for the safety of customers and staff.

  • Services: Haircut
Kristina KitchenLocal Guide · 248 reviewsTotal number of Google reviews Kristina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Shelby is an excellent hair stylist! I love her attention to detail and how fantastic my hair feels after each cut and color.

  • Price: $120–140
  • Services: Haircut, Shampoo & conditioning
Ivette Salazar1 reviewTotal number of Google reviews Ivette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Been going to Amber for almost 2 years now. I always love my results. She is so sweet and kind. It is always a very relaxing & comfortable visit with her. I love that she always has the best recommendations for extensions & products. I always recommend anyone I know to her 💕 The salon is also very beautiful & very clean!!

  • Services: Balayage, Hair extensions, Hairstyling, Haircut
Karla Esquivel2 reviewsTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love ambers work! She’s such a sweet heart and makes you feel welcome! I love how my hair turns out every time. I always walk out looking beautiful!

  • Services: Hair extensions, Hairstyling
Damian Campbell6 reviewsTotal number of Google reviews Damian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been going to Amber for months now to get my haircut and I would recommend her to any and everyone!! She does an amazing job and knows exactly how I like my hair and doesn’t even have to ask anymore I sit down and she gets it perfect!! I’ve know Amber since middle school and she is a great person so if there’s anyone I trust with sharp objects around my head, she’s the one!!

  • Services: Haircut
Megan S6 reviewsTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amber Cain recently did my hair and it was honestly the best salon experience I have ever had! She was so kind and so accommodating with my schedule and my hair turned out absolutely stunning! I also got the hand tied extensions and she definitely knows exactly what she is doing they blend amazing and I’ve gotten so many compliments! I would highly recommend her to anyone!

Hollie Le5 reviewsTotal number of Google reviews Hollie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Every time I go to see Amber, she does an AMAZING job! My hair always feels so much softer and the color is always how I want it. If she cannot get me super light at that session, she’ll let me know if we need to do a couple sessions to get it light as I want it (I change my hair to dark to light a lot). I just show her my hair inspo picture and BAM, she does her thing. I always look forward to my hair appointments with Amber. I live an hour away but I don’t mind traveling to see her because she knows what she’s doing!

  • Services: Hairstyling, Haircut, Shampoo & conditioning
Olivia stanton11 reviewsTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been going to amber for my hair for so long! She always does an amazing job not only for me but for my boyfriend as well. She’s so kind and sweet and is so helpful when she’s doing my or my boyfriends hair. Her work is amazing and I always recommend all of my friends to go to her! She is brilliant at her job!

  • Services: Balayage, Hair extensions, Hairstyling, Haircut
Antoni Mendoza11 reviewsTotal number of Google reviews Antoni has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amber Cain was one of the most friendly people I have ever had the pleasure of meeting. Her work speaks for itself because every time I go in for a haircut I am never disappointed by the results. If you are in need of any hair needs I definitely recommend her!! She is the best!

  • Services: Hairstyling, Haircut

Mended Salon on Google Maps →

Business details

  • Address: 2603 S Cannon Blvd, Kannapolis, NC 28083
  • Phone: (704) 932-2844
  • Service area: Kannapolis, NC