Analyzing 7,292,6197.3M ReviewsFor 20,64520.6K Experts

Experts Reviews · Company report
Mended Salon logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%77+20.1Value 15%97+14.8Craft & service penalty99−0.1Momentum penalty88−1.2Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Mended Salon

Kannapolis, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 87 wedding hair stylists · 4.9★ from 48 Google reviews

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Report card

Percentile vs other wedding hair stylists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mended Salon is better than 88% of wedding hair stylists.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mended Salon is better than 77% of wedding hair stylists.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mended Salon is better than 99% of wedding hair stylists.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mended Salon is better than 97% of wedding hair stylists.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mended Salon is better than 88% of wedding hair stylists.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mended Salon is better than —% of wedding hair stylists.–
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Reviews for your job

Customers hired Mended Salon for 5 kinds of job.

Mended Salon for balayage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$238–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Balayage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 32

All 13 Google reviews tagged “Balayage”

Ivette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Been going to Amber for almost 2 years now. I always love my results. She is so sweet and kind. It is always a very relaxing & comfortable visit with her. I love that she always has the best recommendations for extensions & products. I always recommend anyone I know to her 💕 The salon is also very beautiful & very clean!!

BalayageHair extensionsHairstyling
Olivia11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been going to amber for my hair for so long! She always does an amazing job not only for me but for my boyfriend as well. She’s so kind and sweet and is so helpful when she’s doing my or my boyfriends hair. Her work is amazing and I always recommend all of my friends to go to her! She is brilliant at her job!

BalayageHair extensionsHairstyling
Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Went and got my hair done by Amber Cain. The top of my hair looked great but when I pulled my hair up I noticed there was absolutely no work done to the rest of my hair. Leaving the back and sides of my head completely untouched though I paid for the full foil gloss + an extra bowl of toner. When I reached out to…

Customer photo from Mary's reviewCustomer photo from Mary's reviewCustomer photo from Mary's reviewCustomer photo from Mary's review
BalayageHaircut
Alison7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend going to see Amber Cain as your hair stylist! She is top-notch the minute you walk into the salon! She always strives to take care of all your hair care needs, and pays close attention to detail on exactly what you want done! I feel so refreshed after every visit with her! Mended Salon, Thank you for providing good vibes all around :)

BalayageHairstylingHaircut
AvaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

First off, I want to say that I am picky on choosing Hairstylist only because not alot has experience with asian hair,I’ve been to diff. Salons & Hairstylists but none of them gave me the results that I want… Then I found Amber Cain who is an absolute gem, very talented & is amazing at what she does. She is very…

BalayageHairstylingHaircut
Carla9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have been going to Amber for over a year now and she recently moved here and the salon is so beautiful and spacious! Amber is amazing at what she does! I have gotten hair extensions from her and never had an issue. She has done my color and cuts. She never fails to disappoint! She does whatever you tell her to and…

BalayageHair extensionsHairstyling
Amy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Highly recommend Amber Cain for your hair care needs and extensions!!! I love my extensions, Amber is very knowledgeable and amazing at what she does. 5 star ⭐️ on the beautiful salon also!!

BalayageHair extensionsHairstyling
Valentina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I absolutely love the way amber does my hair! She never fails to give me exactly what I’m looking for, and keeping my hair healthy and happy! Not only that, she has great product recommendations. Some even for her to try on your hair! The salon looks beautiful as well, you will have a fabulous well rounded experience!

BalayageHair extensionsHairstyling
Madison10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

There is so so much to say about Mended Salon and the salon staff! Tehya and Laura have truly poured their heart and soul into their new salon to make it the BEST experience for not only their clients but also their staff. The salon is absolutely beautiful. Tehya has been doing my hair for years and I have never…

BalayageHairstylingHaircut+ Cleanliness+ Quality+ Professionalism
Miranda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I can’t say enough amazing things about this salon and the amazing mother daughter duo that own it💕 I have been having Tehya do my hair since she started learning in hair school and have been with her ever since!! I have never seen such talent! I only trust her with my hair and she always does what’s best for me…

BalayageHairstylingHaircut+ Punctuality+ Cleanliness+ Quality
Kendele8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

If you’re looking for the best hairstylist Tehya is your girl. Not only is she extremely talented, she’s the sweetest person!!! I look forward to my appointments because it’s so much fun sitting in her chair, she has always made me feel so comfortable and beautiful! The best feeling is having someone you can trust…

Customer photo from Kendele's reviewCustomer photo from Kendele's reviewCustomer photo from Kendele's review
BalayageHair extensionsHairstyling+ Cleanliness+ Quality+ Professionalism
JuliaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tehya has been doing my hair for years and I will never see anyone else! Her attention to detail and care for customers is amazing. I highly recommend her and everyone else at Mended Salon! It’s professional, clean and a wonderful environment to be in.

BalayageHair extensionsHairstyling+ Cleanliness+ Quality+ Professionalism
Izzy4 years ago★★★★★

Rating only, no written review.

Balayage

Price

$115+11% vs typical wedding hair stylists

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut29$43–$79
Hairstyling29$48–$119
Balayage13$238–$426
Hair extensions10$168–$194
Shampoo & conditioning2$56–$124

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