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Meridian Implement Co

Farm equipment supplier · Rockford, IL · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%57+16.1Replies to reviews 8%24+2Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 51 backhoe servicesPosition by Experts Score among all companies we track in this category. · better than 46%
4.9 ★★★★★ 514 Google reviews · 23 photos
96%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
11.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Oct 2026latest review

Meridian Implement Co at a glance

Google reviewers rate Meridian Implement highly, praising friendly staff, extensive product knowledge, and efficient service for new equipment purchases, parts sourcing, and repairs. Customers frequently note that the dealership handles transactions smoothly and offers competitive pricing for items like mowers and farm machinery. However, low-star reviews highlight recurring issues with slow repair turnarounds, missed phone calls, and unexpected billing discrepancies, suggesting inconsistent communication during service processes.

  • Google rating: 4.9 out of 5 from 514 reviews (96% five-star).
  • Reviews on this page: 514 Google reviews (312 with written comments, 7 with photos).
  • Owner responses: the business replied to 2% of reviews.
  • Most recent review: October 7, 2026.
  • Service: Backhoe Service serving Rockford, Illinois.

Data from Google, last updated November 11, 2026.

Score profile vs other backhoe services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction89Reliability57Craft & service–Value–Momentum100Replies to reviews24Satisfaction: 89 (median 81)Reliability: 57 (median 79)Momentum: 100 (median 100)Replies to reviews: 24 (median 27)
Meridian Implement CoBackhoe Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Meridian Implement Co: 89/100 on this factor. Category median: 81.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Meridian Implement Co: 57/100 on this factor. Category median: 79.C
57
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Meridian Implement Co: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Meridian Implement Co: 24/100 on this factor. Category median: 27.D
24

Bar = this company · dark tick = category median.

Star ratings

514 Google reviews we collected

  • 5 stars49396%
  • 4 stars61%
  • 3 stars10%
  • 2 stars31%
  • 1 star112%

Praise vs complaints

Phrases our text analysis found in 312 written reviews

  • Praise11693%
  • Complaints97%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4738%
  • Quality & results2419%
  • Would recommend2419%
  • Price & value1714%
  • Honesty & trust76%
  • Speed & response54%
  • Communication11%

What customers talk about

We read 312 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Friendly phone service in ordering replacement out-of-production mulching blade for my 13 year old riding mower.”
    “Thursday morning I called, was put on hold and eventually went to voice mail, hung up on me.”
  • “A little more old school feel, workers did an excellent job with loading my truck!”
    “The worst customer service spent over 10 minutes waiting employees pass by a couple times never either mine to ask if we need anything”
  • “Highly highly recommend them for any of your needs.”
  • “This place sells certified rippers for a great deal.”
    “This place is a rip off I ordered a carburetor kit which was a little high priced.”
  • “Honest, down to earth, and they support local businesses.”
  • “Even before I bought a mower from them they’ve always been helpful and usually have anything I could need and if not they’ve gotten it for me quick.”
  • “They explained the wire transfer would be held in an “intermediary bank” until we took possession of the planter and were completely satisfied.”

People customers mention

  • Cleetus 21 reviews
  • Brother 16 reviews
  • Dale 8 reviews
  • Deere 6 reviews
  • Simplicity 3 reviews
  • Giraffe 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

F3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly phone service in ordering replacement out-of-production mulching blade for my 13 year old riding mower. And the shipping was super fast.

HOPProd’sLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The Gearhart’s are amazing people. Honest, down to earth, and they support local businesses. Highly highly recommend them for any of your needs.

jay4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I bought the 2025 badboy rambler. Just love it. Awesome machine. Great dealership.

Dave20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I’ve had several experiences with Meridian Implement and I’ve always enjoyed doing the business with them!

Todd1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great people to work with! Everyone you talk to makes you feel at home. I would highly recommend!!

Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Purchased a zero turn, made the process easy. Very friendly, and great service.

Photos

Customer reviews

4.9 ★★★★★ 514 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
F William Evans3 reviewsTotal number of Google reviews F has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly phone service in ordering replacement out-of-production mulching blade for my 13 year old riding mower. And the shipping was super fast.

HOPProd’s Auto DetailingLocal Guide · 59 reviewsTotal number of Google reviews HOPProd’s has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Gearhart’s are amazing people. Honest, down to earth, and they support local businesses. Highly highly recommend them for any of your needs.

jay mccallum4 reviewsTotal number of Google reviews jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I bought the 2025 badboy rambler. Just love it. Awesome machine. Great dealership.

Dave Hartman20 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve had several experiences with Meridian Implement and I’ve always enjoyed doing the business with them!

Todd Bridges1 reviewTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great people to work with! Everyone you talk to makes you feel at home. I would highly recommend!!

Steve Borneman3 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Purchased a zero turn, made the process easy. Very friendly, and great service.

Bruce Johnson2 reviewsTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great people and knowledge

Randall Melvin1 reviewTotal number of Google reviews Randall has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience! I've traded in equipment, bought new equipment, and sold equipment to this dealership. Micah was the sale rep that I had through all of my transactions. Very professional and easy to do business with. All of my transactions were smooth and effortless. I would recommend this dealership to anyone looking to purchase their next piece of equipment for home or business use!

Manuel Rock Pedroza2 reviewsTotal number of Google reviews Manuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Company to work with! Very Helpful! May God Continue Blessing you all!

Rachel Pedroza2 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great family owned business. Super friendly and very helpful. Definitely recommend.

Meridian Implement Co on Google Maps →

Business details