House cleaning service · Eugene, OR · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%76+10.7Replies to reviews 7%60+4.2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 26 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 20%
4.9★★★★★69 Google reviews · 10 photos
94%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$196typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the punctuality, thoroughness, and friendly demeanor of the cleaning teams, noting that staff communicate effectively and use their own supplies. Recurring themes include consistent bi-weekly or monthly service, attention to detail, and reasonable pricing for both residential and commercial clients. One lower-rated review criticized the quality of a deep clean on specific surfaces like floors and shower doors, indicating that results may vary depending on the depth of the requested service.
Google rating: 4.9 out of 5 from 69 reviews (94% five-star).
Reviews on this page: 69 Google reviews (60 with written comments, 1 with photos).
Owner responses: the business replied to 91% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Merry Maids Eugene, OregonUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Merry Maids Eugene, Oregon: 91/100 on this factor. Category median: 96.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Merry Maids Eugene, Oregon: 90/100 on this factor. Category median: 94.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Merry Maids Eugene, Oregon: 76/100 on this factor. Category median: 100.B
76
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Merry Maids Eugene, Oregon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Merry Maids Eugene, Oregon: 60/100 on this factor. Category median: 88.B
60
Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
4.9of 5
5 stars6594%
4 stars34%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
99%praise
Praise10299%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price47%
Reasonable4785%
Overpriced12%
Not sure35%
$196-18% vs typical upholstery cleaning
Middle half of what 41 customers paid ($164–$271) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3029%
Quality & results2928%
Would recommend1313%
Honesty & trust1010%
Speed & response88%
Price & value88%
Communication55%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Were extremely respectful and asked questions when they weren’t sure of something.”
“They’re great at communicating when they’re coming next and they’re always super thorough, even explaining exactly what they worked on.”
“We are extremely impressed with their service and highly recommend Monique and Millie at Merry Maids to anyone looking for exceptional house cleaning.”
“…mmend Malia and Merry Maids to anyone looking for a professional and trustworthy cleaning service!…”
“Jessica is very conscientious, efficient and effective; along with being a very nice person!”
“Easy scheduling, prompt communication, and reasonable pricing.”
“Appreciate Jessica’s kind communication and good work.”
People customers mention
Monique4 reviews
Jennifer3 reviews
Jessica3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Merry Maids Eugene, Oregon for 4 kinds of job. Pick one to see what they paid and said.
Judy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I’m very happy to have my home cleaned and tidied monthly. The teams are efficient and pleasant to work with.
Paid $150–200Reasonable priceStandard cleaning
Rebecca3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★
The people were very nice. I asked for a deep clean cause this is a house that I’ve just moved into and was not cleaned prior to the people moving Out. The kitchen and dining room floor is not acceptable and the shower doors and slide area is definitely not clean.
Paid $400–450Overpriced
Sonia9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Merry Maids has been a total lifesaver! Balancing a full-time job and being a full-time mom makes it so hard to keep the house clean, but their service has been amazing. They’re great at communicating when they’re coming next and they’re always super thorough, even explaining exactly what they worked on. Their…
Nathan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Millie and Brandon were awesome! They cleaned everything very deeply. Were extremely respectful and asked questions when they weren’t sure of something. I would absolutely have them back again
Paid $500+Reasonable priceStandard cleaning
Susan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jessica is awesome!
So is Linda and Amy
Well, frankly all of the gals are sooper dooper!
Paid $150–200Reasonable priceStandard cleaning
Elizabeth10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Hannah & Phoebe were amazing! They did a fantastic job of deep cleaning our house! I highly recommend them and the Merry Maid services! Thank you again!
I’m very happy to have my home cleaned and tidied monthly. The teams are efficient and pleasant to work with.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · a day ago
Thank you, Judy! We're so glad you're happy with your monthly cleaning service. It's wonderful to hear that our team has been efficient and pleasant to work with. We appreciate your kind words and continued trust in Merry Maids Eugene!
Rebecca Gonzalez3 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
The people were very nice. I asked for a deep clean cause this is a house that I’ve just moved into and was not cleaned prior to the people moving Out. The kitchen and dining room floor is not acceptable and the shower doors and slide area is definitely not clean.
Price assessment: Overpriced
Price: $400–450
Emma Tidmore1 reviewiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Merry Maids has been a total lifesaver! Balancing a full-time job and being a full-time mom makes it so hard to keep the house clean, but their service has been amazing. They’re great at communicating when they’re coming next and they’re always super thorough, even explaining exactly what they worked on. Their initial deep clean was incredible, and now I have someone come every other week. My cleaner, Jennifer, does such a great job and I love feeling comfortable having her in my home.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning, Deep clean
Response from the owner · 3 weeks ago
Thank you, Sonia! We’re so glad our team has been able to make things a little easier for you. We really appreciate you mentioning the communication, attention to detail, and Jennifer’s great work. We’ll be happy to keep taking good care of your home!
Nathan Banacka3 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Millie and Brandon were awesome! They cleaned everything very deeply. Were extremely respectful and asked questions when they weren’t sure of something. I would absolutely have them back again
Price assessment: Reasonable price
Price: $500+
Services: Standard cleaning
Response from the owner · a week ago
Thank you, Nathan, We’re delighted to hear that Millie and Brandon delivered such a thorough and professional cleaning service. We truly appreciate your trust and look forward to serving you again!
Kimberly Light5 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Monique and Millie did an exceptional job cleaning our home today! They were friendly, professional, thorough, and clearly take great pride in their work. Our house looks and feels incredibly clean, and they paid close attention to every detail.
It was such a wonderful feeling to walk into a spotless, fresh, dust-free home. We are extremely impressed with their service and highly recommend Monique and Millie at Merry Maids to anyone looking for exceptional house cleaning. We will definitely be having them back!
Thank you both so much!
We also had the pleasure of meeting Malia from Merry Maids when she came to our home to provide us with a cleaning estimate, and we were extremely impressed with her from start to finish!
It’s clear that Malia truly cares about providing excellent customer service. She made the entire process easy, comfortable, and stress-free. We really appreciate the time she spent with us and would highly recommend Malia and Merry Maids to anyone looking for a professional and trustworthy cleaning service!
Thank you, Malia, for making such a great first impression!
Response from the owner · a month ago
Thank you so much, Kimberly, for your thoughtful review! We’re thrilled to hear that Monique, Millie, and Malia made such a great impression. Your kind words mean a lot to our team, and we truly appreciate you choosing Merry Maids for your home cleaning services. We look forward to seeing you again!
Susan3 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Jessica is awesome!
So is Linda and Amy
Well, frankly all of the gals are sooper dooper!
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · a week ago
Thank you, Susan, for your lovely feedback! We’re thrilled to hear that Jessica, Linda, Amy, and the rest of our team made such a positive impression. Your kind words mean a lot to us, and we look forward to continuing to provide you with excellent cleaning service!
Patrick Fahey4 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Jessica does a beautiful job cleaning our home. I came home after a very long work day and it was so nice to see the extra little touches she did. Thank you Jessica! We love having you as our housekeeper.
Response from the owner · a month ago
Thank you, Royce! We’re so glad Jessica’s attention to detail made coming home after a long work day even better. We truly appreciate your trust in our house cleaning services in Eugene!
