Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Merry Maids of Central Indiana 4.6 out of 5 based on 162 reviews, with the owner responding to only 4% of them. Customers frequently praise the cleaning staff for being punctual, professional, and thorough, noting that the pricing fits their budgets. However, low-star reviews highlight recurring issues with poor communication and customer service, specifically citing instances where requested tasks were skipped or property damage was not adequately resolved.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
162 Google reviews we collected
Phrases our text analysis found in 121 written reviews
Price verdicts customers left with their Google review
Middle half of what 30 customers paid ($124–$189) · gold mark = category median.
How often each topic comes up in the written reviews
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Stayed within time parameters and did excellent job.”
“They damaged both bathroom faucets and the front of my oven with whatever cleaner they used - never received a phone call about those issues.”
“We had the initial cleaning of our condo today and the crew was very professional.”
“After they started the job, I received multiple calls from someone who identified himself as a manager and he was incredibly rude.”
“The crew were on time, friendly, professional and did an amazing job”
“The team was friendly, efficient & highly recommend MM services!”
“Do not recommend”
“The price we paid was very reasonable for the results.”
“They are great at communicating and able to track where they are in the process through their text notifications.”
“Flexible (sometimes I need to change my scheduled days), dependable (most always come at the same time), thorough (my house always looks loved), and p…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Merry Maids of Central Indiana for 5 kinds of job. Pick one to see what they paid and said.
We had the initial cleaning of our condo today and the crew was very professional. Our codo is shining with everything up to speed. We are very pleased with their effort.
The message you included was: Excellent. Very thorough. Thanks Virginia and Brittany.
"Fantastic and thorough. First real clean in five months and so very much appreciated. BTW, I tipped them both here in person. Thank you again for taking a chance on me.".
Each month the team at Merry Maids do an excellent job of cleaning my house. The price fits my budget. I appreciate the skills each team member uses to do the job I once was able to do weekly.
Again and as usual, Diana/Megan did a good job. "Again, Diana and Terri did a great job.""Very happy with the cleaning provided by Terri and Diana." "Samantha, Cynthia, and Tiffany did a great job. Very happy with the results.".Kentisha and Heather did a great job. Thanks ladies. Very happy with the cleaning…
These ladies work hard and do their job well. I have been using the Merry Maids services for ~6 months now and not once have I been disappointed. The women will get things cleaned up well. Good attention to detail
| Job | Reviews | Category typical |
|---|---|---|
| Standard cleaning | 27 | $139–$196 |
| General housekeeping | 7 | $139–$196 |
| Interior & exterior window cleaning | 3 | $137–$272 |
| Deep clean | 2 | $233–$506 |
| Moving-related cleaning | 2 | $227–$614 |
4.6 ★★★★★ 162 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always on time, pleasant, and professional.
We had the initial cleaning of our condo today and the crew was very professional. Our codo is shining with everything up to speed. We are very pleased with their effort.
Thank you so much for taking a moment to leave us a review Frank! We appreciate you supporting our locally owned business. We look forward to seeing you next month!
Excellent cleaning, friendly and professional
They are simply the best cleaners out there.
Courteous and efficient. Stayed within time parameters and did excellent job.
Thank you for your flexibility and care! It looks amazing and we appreciate you so much!
The message you included was: Excellent. Very thorough. Thanks Virginia and Brittany.
Using them over 20 years, excellant
I called from Dayton, Ohio to schedule a long overdue cleaning for a friend in Muncie. I explained the situation to Kristi. She kindly scheduled a cleaning for the next day. The two ladies met my friend and spent the next three hours working hard to clean his house. He was so pleased. He kept saying, "They did such a good job!" They made his day!!! Thank you!!!
"Fantastic and thorough. First real clean in five months and so very much appreciated. BTW, I tipped them both here in person. Thank you again for taking a chance on me.".
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
