Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Merry Maids of Eastern Connecticut logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%86+22.4Value 15%92+14Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Merry Maids of Eastern Connecticut

Groton, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.9★ from 53 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Merry Maids of Eastern Connecticut is better than 88% of house cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Merry Maids of Eastern Connecticut is better than 86% of house cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Merry Maids of Eastern Connecticut is better than —% of house cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Merry Maids of Eastern Connecticut is better than 92% of house cleaning services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Merry Maids of Eastern Connecticut is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Merry Maids of Eastern Connecticut is better than —% of house cleaning services.–
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Reviews for your job

Customers hired Merry Maids of Eastern Connecticut for 3 kinds of job.

Merry Maids of Eastern Connecticut for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$240
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 67
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “General housekeeping”

Nanette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Merry Maids has given me my home and my life back. Due to injury and illness, taking care of the whole house by myself grew increasingly more difficult by the day. A dear friend recommended I try Merry Maids. From day 1 I knew they were wonderful. Kind, outstanding work and little attentions to details each week…

Great priceStandard cleaningGeneral housekeeping
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent service.

Great priceGeneral housekeeping
Kristen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

First time using Merry Maids, and the experience was positive from the initial call to book their services. The cleaning team was friendly and thorough. I will be using them for future cleanings. Thank you!

Paid $200–250General housekeeping
Kristen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had Merry Maids for the first time last Friday! The two ladies did awesome! We were very satisfied and are looking forward to seeing them back once a month!

Paid $150–200Reasonable priceGeneral housekeeping
Winston9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Very good job. Floor looks great. Micro oven door not done, messy. Windows excellent.

Not sureGeneral housekeeping
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My house is clean and smells great when the Merry Maids are finished.

Reasonable priceStandard cleaningGeneral housekeeping
L4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The Merry Maids indeed make me merry! The lovely women who come to our house every Monday work efficiently and, in two hours, leave my home impecable. Jennifer and her crew are responsible and work with care. I appreciate that Jennifer has now been with us for 4 years, so Merry Maids doesn’t feel like a just…

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Larry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I have had them 3 times so far and they do a fantastic job. They are very informative and extremely easy to get along with and totally dedicated to the customer experience.

Paid $100–150Reasonable priceGeneral housekeeping
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Always a good job. Thorough cleaning. Staff is always cheerful!

Paid $50–100Reasonable priceGeneral housekeeping
john1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

great work thanks!

General housekeeping
Ella3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Merry Maids office and cleaning staff are AMAZING! They were always professional, helpful, understanding, flexible and adaptive to my father's needs. THANK YOU for your years of excellent service!

Great priceGeneral housekeeping
Rob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

1st service was an initial cleaning. Service was Excellent! The staff were kind, courteous and professional. They did an awesome job straightening my mother’s house up! Definitely would recommend! Thank You Very Much!

Paid $250–300Reasonable priceGeneral housekeepingDeep clean
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Merry Maids came, cleaned and conquered! With 3 dogs and a lot of traffic coming and going it was time for a cleaning and Merry Maids were on time and got the job done. The extra sparkle in the bathrooms was just what I needed. Also…the office accommodated a short notice date switch due to the TSA plane…

Reasonable priceStandard cleaningGeneral housekeeping
Frank7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had Merry Maids come for the first time a couple weeks ago. Both cleaners did a very good job. The rooms they cleaned were spotless. Definitely recommend and definitely plan on continuing to use them.

Standard cleaningGeneral housekeeping
shawn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very responsive, excellent job cleaning and all around nice people working for them

Reasonable priceGeneral housekeeping
Karl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $200–250Reasonable priceGeneral housekeeping

Price

$203-18% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 74%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General housekeeping16$153–$240
Standard cleaning14$158–$253
Deep clean4$277–$471

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