House cleaning service · Groton, CT · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%86+22.4Value 15%92+14Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 124 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★53 Google reviews · 17 photos
96%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$203typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate this cleaning service 4.9 out of 5 based on 53 reviews, noting that the owner responds to all feedback. Customers frequently highlight punctuality, friendly staff, thorough deep cleaning, and effective communication regarding scheduling changes. Many mention reasonable pricing and consistent results that leave homes smelling fresh. A single low-star review criticized a deep clean for missing specific areas like stair corners and counter lips, suggesting occasional inconsistencies in detailed work despite the high overall satisfaction.
Google rating: 4.9 out of 5 from 53 reviews (96% five-star).
Reviews on this page: 53 Google reviews (49 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 16, 2026.
Service: House Cleaning Service serving Groton, Connecticut.
Data from Google, last updated October 28, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Merry Maids of Eastern Connecticut: 88/100 on this factor. Category median: 92.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Merry Maids of Eastern Connecticut: 86/100 on this factor. Category median: 90.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Merry Maids of Eastern Connecticut: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Merry Maids of Eastern Connecticut: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 86.–
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Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
4.9of 5
5 stars5196%
4 stars12%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 49 written reviews
99%praise
Praise8999%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price622%
Reasonable2074%
Overpriced00%
Not sure14%
$203-18% vs typical house cleaning services
Middle half of what 19 customers paid ($146–$260) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2932%
Staff & attitude2528%
Speed & response1618%
Would recommend1314%
Communication33%
Honesty & trust33%
Price & value11%
What customers talk about
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They both did a very thorough job and my home looked and smelled excellent when they were finished.”
“Very friendly and looking forward to having them back again!”
“The lovely women who come to our house every Monday work efficiently and, in two hours, leave my home impecable.”
“The cleaning stuff was excellent, I am extremely happy with the work they did, 10/10 would recommend again.”
“They got my house cleaner than it’s ever been and the communication is fantastic.”
“So pleased with the professional, dependable and highly efficient Merry Maids team!”
“Excited to have merry maids cleaning our home for a very reasonable price.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Merry Maids of Eastern Connecticut for 3 kinds of job. Pick one to see what they paid and said.
MMattLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
"The cleaning was excellent! They both did a very thorough job and my home looked and smelled excellent when they were finished. We have two dogs and not a trace of dog hair was left when they finished. They wiped down and dusted every surface, vacuumed the dog beds and crates. Very friendly and looking forward to having them back again!"
Paid $150–200Reasonable priceStandard cleaning
CCindi5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They were punctual, friendly and efficient. They did an excellent job and left my house sparkling clean!
Paid $500+Reasonable priceMove-out cleaning
LLeslieLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
I am so sorry I have to leave this review as I was really hoping for a positive experience. I hired Merry maids and spent over 400 dollars. this was to be a move in ready deep clean as we just bought a house. The floors were washed, part of the counters and I supposed the dusted. And that is it. the stairs still had…
Paid $450–500Moving-related cleaning
SSuzette2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I love this service! We have used Merry Maids for years now and have never been disappointed. Our regular girl, Marianna is awesome. She is meticulous and always smiling! My three yorkies love her! All the other girls that have come work hard and also do a great job. Can’t say enough good things about them. Once in…
Paid $200–250Reasonable priceStandard cleaning
KKristen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
First time using Merry Maids, and the experience was positive from the initial call to book their services. The cleaning team was friendly and thorough. I will be using them for future cleanings.
Thank you!
Paid $200–250General housekeeping
KKristen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We had Merry Maids for the first time last Friday! The two ladies did awesome! We were very satisfied and are looking forward to seeing them back once a month!
"The cleaning was excellent! They both did a very thorough job and my home looked and smelled excellent when they were finished. We have two dogs and not a trace of dog hair was left when they finished. They wiped down and dusted every surface, vacuumed the dog beds and crates. Very friendly and looking forward to having them back again!"
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · a week ago
Thanks for sharing your wonderful experience, Matt! We're thrilled to hear that our team left your home spotless and fresh, especially with your furry friends around. It's great to know you found them friendly and thorough. Thanks for choosing Merry Maids of Eastern Connecticut!
C
Cindi5 reviewsiTotal number of Google reviews Cindi has written across all businesses on Google Maps, not just this one.
They were punctual, friendly and efficient. They did an excellent job and left my house sparkling clean!
Price assessment: Reasonable price
Price: $500+
Services: Move-out cleaning
Response from the owner · 2 weeks ago
We're happy to hear that you had such a positive experience, Cindi! It's wonderful to know our team made your home sparkle. Thanks for choosing Merry Maids of Eastern Connecticut!
L
Leslie MLocal Guide · 42 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
I am so sorry I have to leave this review as I was really hoping for a positive experience. I hired Merry maids and spent over 400 dollars. this was to be a move in ready deep clean as we just bought a house. The floors were washed, part of the counters and I supposed the dusted. And that is it. the stairs still had dirt in the corners of the steps, the lip on the counter top was sticky and dirty, the baseboards hadn't been touched. the toilets were filthy. I could go on. I had to hire someone else to come in and they spent 4+ hours on cleaning everything Merry maids didn't do. I will never recommend this company.
Price: $450–500
Services: Moving-related cleaning
Response from the owner · 3 weeks ago
We’re sorry to hear about your experience, Leslie. We strive to provide quality service, and it’s concerning to hear that we may have fallen short. We would appreciate the chance to learn more, so please contact our office at +1 860-398-9009 at your convenience. Your feedback is important to us, and we hope to address your concerns.
S
Suzette Strickland2 reviewsiTotal number of Google reviews Suzette has written across all businesses on Google Maps, not just this one.
I love this service! We have used Merry Maids for years now and have never been disappointed. Our regular girl, Marianna is awesome. She is meticulous and always smiling! My three yorkies love her! All the other girls that have come work hard and also do a great job. Can’t say enough good things about them. Once in awhile I get a free oven or refrigerator cleaning!
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 2 months ago
We're thrilled to hear how much you love our service, Suzette! It's wonderful to know that Marianna and the rest of the team have consistently met your expectations. Your yorkies' approval is a delightful bonus! Thanks for choosing Merry Maids of Eastern Connecticut!
N
Nanette Schepp1 reviewiTotal number of Google reviews Nanette has written across all businesses on Google Maps, not just this one.
Merry Maids has given me my home and my life back. Due to injury and illness, taking care of the whole house by myself grew increasingly more difficult by the day. A dear friend recommended I try Merry Maids. From day 1 I knew they were wonderful. Kind, outstanding work and little attentions to details each week that made my house feel like a home again. I 1000% recommend them. Wonderful team!!!!! Great job ladies!!!
Price assessment: Great price
Services: Standard cleaning, General housekeeping
Response from the owner · 2 months ago
Thank you so much, Nanette! We're thrilled to hear that our team has made such a positive impact on your home and life. It's wonderful to know that our attention to detail and care have brought comfort to your space. We truly appreciate your kind words and recommendation. Thanks for choosing Merry Maids of Eastern Connecticut!
D
dtope85Local Guide · 34 reviewsiTotal number of Google reviews dtope85 has written across all businesses on Google Maps, not just this one.
The cleaning stuff was excellent, I am extremely happy with the work they did, 10/10 would recommend again.
Response from the owner · 3 months ago
We're excited to hear that you were extremely happy with our service! Your recommendation means a lot to us. Thanks for choosing Merry Maids of Eastern Connecticut!
D
Diane1 reviewiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
First time using Merry Maids, and the experience was positive from the initial call to book their services. The cleaning team was friendly and thorough. I will be using them for future cleanings.
Thank you!
Price: $200–250
Services: General housekeeping
Response from the owner · 5 months ago
Hi Kristen. Great to hear about your positive experience with us. It's wonderful to know that our team made a great impression from start to finish. We look forward to serving you again in the future. Thanks for choosing Merry Maids of Eastern Connecticut!
K
Kristen Bennett2 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
We had Merry Maids for the first time last Friday! The two ladies did awesome! We were very satisfied and are looking forward to seeing them back once a month!
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · 6 months ago
We're happy to hear that you had such a positive experience with our team, Kristen! It's wonderful to know that you were satisfied with the service. Thanks for choosing Merry Maids of Eastern Connecticut!
