Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Merry Maids of Eastern Connecticut logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%86+22.4Value 15%92+14Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Merry Maids of Eastern Connecticut

Groton, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.9★ from 53 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Merry Maids of Eastern Connecticut is better than 88% of house cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Merry Maids of Eastern Connecticut is better than 86% of house cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Merry Maids of Eastern Connecticut is better than —% of house cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Merry Maids of Eastern Connecticut is better than 92% of house cleaning services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Merry Maids of Eastern Connecticut is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Merry Maids of Eastern Connecticut is better than —% of house cleaning services.–
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Reviews for your job

Customers hired Merry Maids of Eastern Connecticut for 3 kinds of job.

Merry Maids of Eastern Connecticut for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).1.00
Usually paidThe price range customers picked most often for this job.$450–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$321–$536

All 1 Google reviews tagged “Moving-related cleaning”

LeslieLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

I am so sorry I have to leave this review as I was really hoping for a positive experience. I hired Merry maids and spent over 400 dollars. this was to be a move in ready deep clean as we just bought a house. The floors were washed, part of the counters and I supposed the dusted. And that is it. the stairs still had…

Paid $450–500Moving-related cleaning

Price

$203-18% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 74%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General housekeeping16$153–$240
Standard cleaning14$158–$253
Deep clean4$277–$471

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