Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Merry Maids of Eastern Connecticut logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%86+22.4Value 15%92+14Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Merry Maids of Eastern Connecticut

Groton, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 124 house cleaning services · 4.9★ from 53 Google reviews

📞 Call (860) 398-9009Request a call backWebsite ↗

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Merry Maids of Eastern Connecticut is better than 88% of house cleaning services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Merry Maids of Eastern Connecticut is better than 86% of house cleaning services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Merry Maids of Eastern Connecticut is better than —% of house cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Merry Maids of Eastern Connecticut is better than 92% of house cleaning services.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Merry Maids of Eastern Connecticut is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Merry Maids of Eastern Connecticut is better than —% of house cleaning services.–
—

Reviews for your job

Customers hired Merry Maids of Eastern Connecticut for 3 kinds of job.

Merry Maids of Eastern Connecticut for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$253
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#40 / 83
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Standard cleaning”

MattLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

"The cleaning was excellent! They both did a very thorough job and my home looked and smelled excellent when they were finished. We have two dogs and not a trace of dog hair was left when they finished. They wiped down and dusted every surface, vacuumed the dog beds and crates. Very friendly and looking forward to having them back again!"

Paid $150–200Reasonable priceStandard cleaning
Suzette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I love this service! We have used Merry Maids for years now and have never been disappointed. Our regular girl, Marianna is awesome. She is meticulous and always smiling! My three yorkies love her! All the other girls that have come work hard and also do a great job. Can’t say enough good things about them. Once in…

Paid $200–250Reasonable priceStandard cleaning
Nanette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Merry Maids has given me my home and my life back. Due to injury and illness, taking care of the whole house by myself grew increasingly more difficult by the day. A dear friend recommended I try Merry Maids. From day 1 I knew they were wonderful. Kind, outstanding work and little attentions to details each week…

Great priceStandard cleaningGeneral housekeeping
Chinelo13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The team really did an excellent job

Paid $100–150Reasonable priceStandard cleaning
Pat2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My house is clean and smells great when the Merry Maids are finished.

Reasonable priceStandard cleaningGeneral housekeeping
L4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The Merry Maids indeed make me merry! The lovely women who come to our house every Monday work efficiently and, in two hours, leave my home impecable. Jennifer and her crew are responsible and work with care. I appreciate that Jennifer has now been with us for 4 years, so Merry Maids doesn’t feel like a just…

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Katie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excited to have merry maids cleaning our home for a very reasonable price. They got my house cleaner than it’s ever been and the communication is fantastic. Thank you merry maids for giving me my sanity back, as full time working parents we cherish every minute we have together and now I don’t have to spend it struggling to keep my house clean.

Great priceStandard cleaning
lucinda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

On time, reliable, efficient and friendly. Using Merry Maids for years and I am never disappointed!

Paid $200–250Reasonable priceStandard cleaning
Elizabeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

5stars does not seem enough. Our Mary maid team is wonderful. The house is spotless when we return home with extra special treats of folded towels and “hotel” style toilet paper folds!

Paid $150–200Reasonable priceStandard cleaning
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Merry Maids came, cleaned and conquered! With 3 dogs and a lot of traffic coming and going it was time for a cleaning and Merry Maids were on time and got the job done. The extra sparkle in the bathrooms was just what I needed. Also…the office accommodated a short notice date switch due to the TSA plane…

Reasonable priceStandard cleaningGeneral housekeeping
Frank7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had Merry Maids come for the first time a couple weeks ago. Both cleaners did a very good job. The rooms they cleaned were spotless. Definitely recommend and definitely plan on continuing to use them.

Standard cleaningGeneral housekeeping
Judy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The women did a great job. They showed up in the time frame I was given, they cleaned everything well and they were very friendly.

Paid $100–150Reasonable priceStandard cleaning
Robert9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The staff are always on time and thorough. They are courteous and always respond to requests while on site I would recommend this service highly

Paid $150–200Reasonable priceStandard cleaning
Jane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceStandard cleaning

Price

$203-18% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 74%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General housekeeping16$153–$240
Standard cleaning14$158–$253
Deep clean4$277–$471

Compare with

Mary's Cleaning Service CT logoMary's Cleaning Service CTExperts Score 98Groton · 5.00★Westerly Housekeeping logoWesterly HousekeepingExperts Score 97Groton · 5.00★Cleaning Genies logoCleaning GeniesExperts Score 91Groton · 4.89★