House cleaning service · Fort Worth, TX · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%94+22.8Value 14%91+12.9Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#75 of 124 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 40%
4.8★★★★★853 Google reviews · 24 photos
87%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$209typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for thorough cleaning, punctuality, and consistent communication via text and email. Reviews often highlight the professional demeanor of the staff and their attention to details in various rooms. However, some lower-rated feedback indicates dissatisfaction with the depth of service, noting that specific areas like baseboards or appliances were missed, or that the work did not meet expectations for the price paid.
Google rating: 4.8 out of 5 from 853 reviews (87% five-star).
Reviews on this page: 853 Google reviews (555 with written comments, 8 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 26, 2026.
Service: House Cleaning Service serving Fort Worth, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Merry Maids of Ft. WorthHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Merry Maids of Ft. Worth: 87/100 on this factor. Category median: 92.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Merry Maids of Ft. Worth: 94/100 on this factor. Category median: 90.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Merry Maids of Ft. Worth: 76/100 on this factor. Category median: 95.B
76
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Merry Maids of Ft. Worth: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Merry Maids of Ft. Worth: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Merry Maids of Ft. Worth: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
853 Google reviews we collected
4.8of 5
5 stars73887%
4 stars718%
3 stars243%
2 stars101%
1 star101%
Praise vs complaints
Phrases our text analysis found in 555 written reviews
97%praise
Praise67397%
Complaints203%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3721%
Reasonable11868%
Overpriced74%
Not sure127%
$209-15% vs typical house cleaning services
Middle half of what 138 customers paid ($158–$290) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results29342%
Staff & attitude15422%
Speed & response9313%
Would recommend7911%
Communication284%
Price & value254%
Honesty & trust213%
What customers talk about
We read 555 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is thorough, trustworthy, and pays attention to even the smallest details.”
“Over all a bad experience many little things added up to it being an awful experience and will definitely not be using again.”
“I highly recommend Kimberly to anyone looking for a reliable and professional cleaner.”
“The first maid that came did a horrible, quick job.”
“I would absolutely recommend Merry Maids, and especially Loretta and Sade, to anyone looking for a reliable and detailed cleaning service!”
“I would NEVER recommend them to anyone.”
“Maxine I'm having a difficult time with the response portion of the communication.”
“…t in the corners, cabinets and countertops not wiped, and baseboards ignored.…”
“This leaves me with more time in my life to spend with my family and do things I enjoy; This makes it worth every penny!”
“They are overpriced.”
“I’m very pleased with the service and would absolutely recommend Merry Maids to anyone looking for a dependable and thorough cleaning team.”
People customers mention
Loretta19 reviews
Mary11 reviews
Kimberly10 reviews
Dora10 reviews
Connie10 reviews
Cruz8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Merry Maids of Ft. Worth for 8 kinds of job. Pick one to see what they paid and said.
Edward4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
⭐⭐⭐⭐⭐
I couldn't be happier with the cleaning services Kimberly provides. She is thorough, trustworthy, and pays attention to even the smallest details. Every room looks amazing when she's done, and it's clear she truly cares about the quality of her work. I highly recommend Kimberly to anyone looking for a reliable and professional cleaner.
Lori1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
Tanya is great! Very hardworking always friendly and a bonus - she always takes time to love herself m my fur baby. Also wanted to brag on Kimberly who cleaned our house for the first time today, 10/22/26. She did an amazing job! She was all by herself but took the time and attention necessary to thoroughly clean…
Paid $100–150
JonathanLocal Guide · 66 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
they are STILL Fast clean. They sent email, and text. Gave very good ETA and sent messages after finished. Great cleaning.
They are my weekly maids for sure! CONNIE specifically is the best!
Floie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I had a wonderful experience with Merry Maids in Fort Worth! Loretta and Sade came to deep clean my house, and they did an amazing job. They were thorough, professional, and paid attention to all the little details. My entire house looked and felt so fresh and clean when they were finished. I really appreciated how…
Paid $350–400Reasonable priceGeneral housekeeping
Ruck1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Kimberly and Loretta did an excellent job. Punctual, thorough and respectful. would 10/10 recommend and use them again
Paid $300–350Great priceGeneral housekeeping
JulieLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My garage looks very clean. Now I can start putting things in and keep it orderly instead of a mess!!! Thanks Merry Maids!
⭐⭐⭐⭐⭐
I couldn't be happier with the cleaning services Kimberly provides. She is thorough, trustworthy, and pays attention to even the smallest details. Every room looks amazing when she's done, and it's clear she truly cares about the quality of her work. I highly recommend Kimberly to anyone looking for a reliable and professional cleaner.
Price assessment: Great price
Price: $200–250
Services: General housekeeping, Upholstery cleaning
Kimberly Groce5 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
I really enjoy seeing the teams shining daily ✨️!! An awesome job!! 🫧🪣🧹🫧
Response from the owner · a week ago
Thank you, Kimberly! We're thrilled to hear that you're enjoying the results of our team's hard work. Your enthusiasm means a lot to us. Thanks for choosing Merry Maids of Ft. Worth!
Lori Boswell1 reviewiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Tanya is great! Very hardworking always friendly and a bonus - she always takes time to love herself m my fur baby. Also wanted to brag on Kimberly who cleaned our house for the first time today, 10/22/26. She did an amazing job! She was all by herself but took the time and attention necessary to thoroughly clean my house. Extremely nice, considerate and warm.
Price: $100–150
Response from the owner · a week ago
We're thrilled to hear about your positive experience with Tanya, Lori! It's wonderful to know she brings such warmth and dedication to her work. Thanks for choosing Merry Maids of Ft. Worth!
Zhu Lin1 reviewiTotal number of Google reviews Zhu has written across all businesses on Google Maps, not just this one.
they are STILL Fast clean. They sent email, and text. Gave very good ETA and sent messages after finished. Great cleaning.
They are my weekly maids for sure! CONNIE specifically is the best!
Price assessment: Reasonable price
Price: $100–150
Services: General housekeeping, Upholstery cleaning
Floie Grady10 reviewsiTotal number of Google reviews Floie has written across all businesses on Google Maps, not just this one.
I had a wonderful experience with Merry Maids in Fort Worth! Loretta and Sade came to deep clean my house, and they did an amazing job. They were thorough, professional, and paid attention to all the little details. My entire house looked and felt so fresh and clean when they were finished. I really appreciated how much care they put into their work, and it was such a relief to have everything cleaned so well. I would absolutely recommend Merry Maids, and especially Loretta and Sade, to anyone looking for a reliable and detailed cleaning service!
Price assessment: Reasonable price
Price: $350–400
Services: General housekeeping
Dora James2 reviewsiTotal number of Google reviews Dora has written across all businesses on Google Maps, not just this one.
Kimberly and Yvette did an awesome and thorough job. Will continue to use Merry Maids as long as Kimberly and Yvette comes every two weeks. Another great cleaning from Kimberly and Jess on 21st Oct 2026.
Price assessment: Great price
olfeo lorenzetti3 reviewsiTotal number of Google reviews olfeo has written across all businesses on Google Maps, not just this one.
Excellent service as usual. They have consistently done a great job cleaning my house for many years. Top Tier!!! Another great service from Jaime, Kimberly, Brooke, and Natalia!
Response from the owner · Edited 2 years ago
Thank you for choosing Merry Maids of Ft. Worth for your recent cleaning service. We had a fantastic time freshening up your home and hope you are pleased with the results. We would love the chance to assist you again whenever you need Shantay, so feel free to get in touch with us at your convenience.
