Merry Maids of Green Bay logo

Merry Maids of Green Bay

House cleaning service · Green Bay, WI · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%25+1.8Craft & service penalty84−1.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 54 move-in/move-out cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 19%
4.7 ★★★★★ 144 Google reviews · 18 photos
88%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
32%reviews answered by the owner
$139typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Merry Maids of Green Bay at a glance

Customers generally praise the punctuality, friendliness, and thoroughness of the cleaning staff, noting that consistent service helps maintain homes and accommodate pets. Positive feedback highlights reasonable pricing and professional communication, including quick scheduling responses. However, several low-star reviews criticize inconsistent cleaning quality, with specific complaints about missed areas like window sills and ovens, as well as billing discrepancies and poor follow-up communication regarding lost keys or receipts.

  • Google rating: 4.7 out of 5 from 144 reviews (88% five-star).
  • Reviews on this page: 144 Google reviews (115 with written comments, 4 with photos).
  • Owner responses: the business replied to 32% of reviews.
  • Most recent review: October 28, 2026.
  • Service: Move-In/Move-Out Cleaning Service serving Green Bay, Wisconsin.

Data from Google, last updated November 3, 2026.

Score profile vs other move-in/move-out cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction83Reliability77Craft & service84Value100Momentum100Replies to reviews25Satisfaction: 83 (median 91)Reliability: 77 (median 88)Craft & service: 84 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 25 (median 86)
Merry Maids of Green BayMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Merry Maids of Green Bay: 83/100 on this factor. Category median: 91.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Merry Maids of Green Bay: 77/100 on this factor. Category median: 88.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Merry Maids of Green Bay: 84/100 on this factor. Category median: 97.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Merry Maids of Green Bay: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Merry Maids of Green Bay: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Merry Maids of Green Bay: 25/100 on this factor. Category median: 86.D
25

Bar = this company · dark tick = category median.

Star ratings

144 Google reviews we collected

  • 5 stars12788%
  • 4 stars86%
  • 3 stars21%
  • 2 stars11%
  • 1 star64%

Praise vs complaints

Phrases our text analysis found in 115 written reviews

  • Praise15899%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price627%
  • Reasonable1568%
  • Overpriced00%
  • Not sure15%
$139-40% vs typical move-in/move-out cleaning services

Middle half of what 16 customers paid ($114–$172) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results7044%
  • Staff & attitude3924%
  • Speed & response3119%
  • Would recommend128%
  • Price & value43%
  • Communication21%
  • Honesty & trust21%

What customers talk about

We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “"Jeanny and team did a great job cleaning for us today.”
  • “My house was cleaned and refreshed by a true professional.”
  • “Very consistent always on time and super flexible if you need to reschedule.”
  • “Highly recommend working with them for your cleaning needs!”
  • “I think the price I am charged is very reasonable for the service and quality of cleaning!”
  • “They communicate well and are willing to accommodate my hectic schedule.”
  • “…ve found the owners have been great about scheduling the visits (with reliable estimates of my crew’s arrival time) and have been flexible about sched…”

People customers mention

  • Laura 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Merry Maids of Green Bay for 4 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

MaryLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Excellent cleaning job. I’m very impressed. Pam has been cleaning for me for over a year and she is absolutely amazing as is Dezi. Thank you very much for all you do

Paid $100–150Great priceStandard cleaning
Jan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We recommend Merry Maids. "Jeanny and team did a great job cleaning for us today. They did a deep cleaning in the bathrooms, vacuumed and mopped the floors and did some extra things in the kitchen for us. They are pleasant and we appreciate their work skills.".

Paid $50–100Reasonable priceStandard cleaningDeep clean
Betty5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent service each and every time! I have been a long term customer of Merry Maids, over 15 years! Their business model provides continuity allowing a customer to have people servicing their home on a regular basis, people who are familiar with their preferences and their pets. During each visit they rotate a…

Paid $100–150Reasonable priceStandard cleaning
Jayne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My house was cleaned and refreshed by a true professional.I was very pleased with the service.

Paid $250–300Reasonable priceStandard cleaning
Stacie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had them for years! Very consistent always on time and super flexible if you need to reschedule. Do a great job w my home!

Paid $150–200Reasonable priceStandard cleaning
TerriLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Roxann was courteous, professional, and did a great job with the cleaning. She was on time, came prepared to work, had a smile on her face. We were delighted!

Paid $100–150Reasonable priceStandard cleaning

Photos

Customer reviews

4.7 ★★★★★ 144 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jean Dickinson6 reviewsTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Have been using Merry Maids for months now and they do a very nice job!!

Response from the owner · 3 months ago

We're thrilled to hear you had a great experience, Jean! It's wonderful to know our team made a positive impression. Thanks for choosing Merry Maids of Green Bay!

Mary KennedyLocal Guide · 32 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent cleaning job. I’m very impressed. Pam has been cleaning for me for over a year and she is absolutely amazing as is Dezi. Thank you very much for all you do

  • Price assessment: Great price
  • Price: $100–150
  • Services: Standard cleaning
Response from the owner · a year ago

Thank you, Mary! We're thrilled to hear that you were impressed with our cleaning services. Your satisfaction is our top priority. Thanks for choosing Merry Maids of Green Bay!

Linda Thompson1 reviewTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Candy does very thorough work. I would like to see her come every time

  • Price assessment: Not sure
  • Services: Standard cleaning
Response from the owner · 3 weeks ago

We're thrilled to hear that Candy's work has impressed you, Linda! Your preference for her is noted, and we'll do our best to accommodate your request. Thanks for choosing Merry Maids of Green Bay!

Jan Lukes8 reviewsTotal number of Google reviews Jan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We recommend Merry Maids. "Jeanny and team did a great job cleaning for us today. They did a deep cleaning in the bathrooms, vacuumed and mopped the floors and did some extra things in the kitchen for us. They are pleasant and we appreciate their work skills.".

  • Price assessment: Reasonable price
  • Price: $50–100
  • Services: Standard cleaning, Deep clean
Response from the owner · 11 months ago

Thank you, Jan, for your wonderful review! We're thrilled to hear that you had such a positive experience with our team. It's great to know that the cleaning was helpful for you. We appreciate your kind words about our communication as well. Thanks for choosing Merry Maids of Green Bay!

Betty Weizenicker5 reviewsTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service each and every time! I have been a long term customer of Merry Maids, over 15 years! Their business model provides continuity allowing a customer to have people servicing their home on a regular basis, people who are familiar with their preferences and their pets. During each visit they rotate a room for a deep clean, so the whole house really stays in top shape. I want to do a shout out to Shelly, I adore her and my home always looks amazing when I return. Thank you Merry Maids!

  • Price assessment: Reasonable price
  • Price: $100–150
  • Services: Standard cleaning
Response from the owner · a month ago

Thank you so much, Betty, for your kind words and for being a loyal client for over 15 years! We're thrilled to hear that our service and team, especially Shelly, have consistently met your expectations. It's wonderful to know that our approach helps keep your home in top shape. Thanks for choosing Merry Maids of Green Bay!

Jayne Feldhausen3 reviewsTotal number of Google reviews Jayne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My house was cleaned and refreshed by a true professional.I was very pleased with the service.

  • Price assessment: Reasonable price
  • Price: $250–300
  • Services: Standard cleaning
Response from the owner · 2 months ago

Thank you, Jayne! We're thrilled to hear you were pleased with the service and that your home feels refreshed. Thanks for choosing Merry Maids of Green Bay!

Stacie Maus9 reviewsTotal number of Google reviews Stacie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had them for years! Very consistent always on time and super flexible if you need to reschedule. Do a great job w my home!

  • Price assessment: Reasonable price
  • Price: $150–200
  • Services: Standard cleaning
Response from the owner · 2 months ago

Thank you, Stacie, for your kind words! We're thrilled to hear that you've had such a positive experience with our team over the years. Your satisfaction and trust mean a lot to us. Thanks for choosing Merry Maids of Green Bay!

Terri GulyasLocal Guide · 21 reviewsTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Roxann was courteous, professional, and did a great job with the cleaning. She was on time, came prepared to work, had a smile on her face. We were delighted!

  • Price assessment: Reasonable price
  • Price: $100–150
  • Services: Standard cleaning
Response from the owner · 2 months ago

Thank you, Terri! We're thrilled to hear that Roxann made such a positive impression and that you were delighted with the service. Your satisfaction is our top priority. Thanks for choosing Merry Maids of Green Bay!

Karen Thomas4 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tiffany did a great job of cleaning my two story 4 bedroom house .

Response from the owner · 3 months ago

We're thrilled to hear that Tiffany did a great job cleaning your home, Karen! Thanks for choosing Merry Maids of Green Bay!

Nancy Christensen3 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As always Lindsey did an awesome job cleaning. I think the price I am charged is very reasonable for the service and quality of cleaning!

  • Price assessment: Great price
  • Price: $150–200
  • Services: Standard cleaning
Response from the owner · 2 months ago

We're thrilled to hear that you're pleased with Lindsey's work and find our pricing reasonable, Nancy! Your satisfaction with our service and quality means a lot to us. Thanks for choosing Merry Maids of Green Bay!

Merry Maids of Green Bay on Google Maps →

Business details