Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Merry Maids of Plainville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%60+8.5Replies to reviews 7%24+1.7Craft & service penalty60−4Momentum penalty97−0.3Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Merry Maids of Plainville

New Britain, CT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 40 post construction cleaning · 4.8★ from 111 Google reviews

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Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Merry Maids of Plainville is better than 86% of post construction cleaning.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Merry Maids of Plainville is better than 81% of post construction cleaning.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Merry Maids of Plainville is better than 60% of post construction cleaning.B
60
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Merry Maids of Plainville is better than 60% of post construction cleaning.B
60
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Merry Maids of Plainville is better than 97% of post construction cleaning.A
97
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Merry Maids of Plainville is better than 24% of post construction cleaning.D
24

Reviews for your job

Customers hired Merry Maids of Plainville for 4 kinds of job.

Merry Maids of Plainville for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.18
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$245–$421
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 42/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 23
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 11 Google reviews tagged “Deep clean”

Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I don’t know where to start! I’ve been overwhelmingly busy and the housework has gotten out of hand. There were crafts all over the floor, guinea pig mess, so much clutter. Everything is sparkling clean now, the girls really went above and beyond, corralled the clutter, and scrubbed this place clean. It was truly a…

Great priceDeep clean
RalphLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The employees are awesome and every time they come they do a great job 100%

Paid $150–200Great priceOffice & workplace cleaningStandard cleaningDeep clean
LaurenLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★

$700 for 700 square feet of house & NOT a deep clean! - I hired Merry Maids of Plainville to deep clean my cousin’s home while she was recovering from serious health issues and in a skilled nursing facility. The home is small (under 700 sq. ft.) and, while it hadn’t been cleaned in some time, it was not in extreme…

Customer photo from Lauren's reviewCustomer photo from Lauren's reviewCustomer photo from Lauren's review
Paid $500+OverpricedDeep clean
Dick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My wife and I are very pleased with a thorough deep cleaning of our home. Personnel is very professional and hard working. They even cleaned the inside of our microwave ovens which we did not expect. We also utilized their window cleaning services a while back and would highly recommend Merry Maid services.

Paid $500+Reasonable priceDeep clean
Maureen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Amazing job!! The whole business is so professional and the ladies that cleaned my house were amazing! Tia thank you so much for being so patient and so amazing booking and sending all the info! Affordable, reliable and amazing!

Interior & exterior window cleaningStandard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Joe7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I think the quality of work was better than good.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Allison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Very consistent communication between phone call, email & text. 2 very pleasant employees worked diligently & thoroughly to get the job done. It was so nice to have my entire house clean at once!

Deep clean+ Responsiveness+ Quality
Cora5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I asked for this company to deep clean 5 rooms and 2 hallways. The office did not relay that information to the workers. So the workers didn't have the right materials. The workers did a deep clean of 2 rooms. They ignored the largest room, and only did surface cleaning for the remaining 2 rooms. They told me to…

Deep clean− Responsiveness− Punctuality
GailLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I got Merry Maids for my mom and I am so pleased with the service, they one bi-weekly and it's working out great. They are friendly and thorough. I already gave a referral to a friend and happy to continue too.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
JEdited a year ago★★★★★

Rating only, no written review.

Standard cleaningDeep clean+ Quality+ Professionalism
Heidi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Deep clean+ Responsiveness+ Punctuality+ Quality

Price

$193-27% vs typical post construction cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 70%Overpriced 7%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning37$164–$247
Deep clean11$245–$421
General housekeeping6$164–$285
Office & workplace cleaning2$114–$191

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